Company Description HRH Next Services Limited, a Public Limited Company, is a leading contact centre in South India with years of experience. With a workforce of 1,800+ individuals spread across strategic locations, we provide top-tier services including inbound and outbound calls, omnichannel customer engagement, and predictive analytics. Our vernacular services team delivers exceptional personalized multilingual customer experiences, setting us apart from competitors. Role Description This is a full-time Customer Support Associate role at HRH Next Services Limited located in Coimbatore. The Customer Support Associate will be responsible for providing customer support, ensuring an exceptional customer experience, sales support, and training. Qualifications Customer Support and Customer Service skills Excellent communication and interpersonal skills Ability to work effectively in a team environment Knowledge of contact centre operations is a plus Bachelor's degree in a related field Show more Show less
Company Description HRH Next Services Limited is a Public Limited Company and the leading contact centre in South India. With a workforce of over 1,800 employees spread across strategic locations, we provide top-tier services including inbound and outbound calls, omnichannel customer engagement, predictive analytics, and speech analytics. Our focus on linguistically-diverse services sets us apart from competitors, building strong connections with clients and customers. Role Description This is a full-time Team Leader role located on-site in Coimbatore. The Team Leader will be responsible for overseeing and managing a team of customer service agents, ensuring quality service delivery, handling escalations, conducting performance evaluations, and implementing process improvements. Qualifications Strong leadership and team management skills Excellent communication and interpersonal skills Experience in a customer service or contact centre environment Ability to handle escalated customer issues effectively Problem-solving and decision-making abilities Knowledge of predictive analytics and speech analytics tools Bachelor's degree Show more Show less
Company Description HRH Next Services Limited is a Public Limited Company and the leading contact centre in South India. With a workforce of over 1,800 individuals spread across strategic locations, we offer top-tier services including inbound and outbound calls, omnichannel customer engagement, predictive analytics, and speech analytics. Our premium vernacular services team delivers exceptional personalized multilingual customer experiences, setting us apart from competitors and building strong connections with clients and customers. Role Description This is a full-time Customer Service Associate role located on-site in Coimbatore. The Customer Service Associate will be responsible for providing excellent customer support, ensuring customer satisfaction, maintaining phone etiquette, delivering superior customer service, and enhancing overall customer experience on a daily basis. Qualifications Customer Support and Customer Service skills Customer Satisfaction and Customer Experience skills Phone Etiquette proficiency Strong communication and interpersonal skills Ability to handle customer inquiries and resolve issues effectively Experience in a customer service role is a plus High school diploma or equivalent required
Company Description HRH Next Services Limited, recently recognized as a Public Limited Company, has been a leader in South India’s business landscape for over eight decades. Renowned for our contact centre services, our dedicated workforce of 1,800+ employees operates across strategic locations such as Hyderabad, Uppal, Bengaluru, Coimbatore, Warangal, and Nizamabad. We provide top-tier services including inbound and outbound calls, omnichannel customer engagement, predictive analytics, and speech analytics. Our use of advanced technology ensures optimal operations, enhancing customer experience and driving growth through cost-effective business processes. Our premium vernacular services team delivers personalized multilingual customer experiences, setting us apart in a diverse region. Role Description This full-time, on-site role of Customer Service Associate is based in Coimbatore. The Customer Service Associate will be responsible for managing inbound and outbound calls, providing exceptional customer support, ensuring customer satisfaction, and maintaining high standards of phone etiquette. The role involves addressing customer inquiries, resolving issues, and enhancing overall customer experience. Qualifications Customer Service, Customer Support, and Customer Experience skills Excellent Customer Satisfaction and Phone Etiquette skills Strong communication and interpersonal skills Ability to work independently and as part of a team Previous experience in a contact center or similar environment is beneficial High school diploma or equivalent; relevant certifications are a plus
Company Description HRHNext Services Limited is proud to be a leading Public Limited contact center in South India with over eight decades of experience. With a workforce of over 1,800 employees spread across multiple strategic locations, including Hyderabad, Uppal, Bengaluru, Coimbatore, Warangal, and Nizamabad, we deliver top-notch services such as inbound and outbound calls, omnichannel customer engagement, predictive and speech analytics. Leveraging the latest technology, we ensure optimized operations and enhanced customer experiences. We distinguish ourselves with premium vernacular services offering personalized multilingual customer experiences, strengthening connections with clients and customers. Role Description Managing inbound calls. Following various communication scripts when speaking to a customer. Identifying customer needs, answering questions and providing solutions/alternatives to issues. Need to follow up & complete the Document process. – Onboarding. Building product knowledge and improving performance and achieve targets. Based on target achievement can earn incentive benefits. (Up to 10K) Maintaining and improving quality results by adhering to standards and guidelines. Qualifications Proficient in Customer Support, Customer Service, and maintaining Customer Satisfaction Excellent Phone Etiquette and communication skills Ability to create positive Customer Experience Strong problem-solving abilities and dedication to customer care Ability to work well in a team and handle a fast-paced environment Previous experience in a call center or customer service role is a plus High school diploma or equivalent; further education or certifications in customer service is advantageous
The Customer Service Executive position at HRHNext in Nalgonda requires someone with excellent interpersonal skills, customer service expertise, and customer support experience. As a key member of the team, you will be responsible for managing customer inquiries, resolving complaints, and ensuring customer satisfaction through effective communication and problem-solving. Your role will contribute to delivering superior customer service and creating a satisfactory experience for our clients. To excel in this role, you must possess exceptional communication skills, strong attention to detail, and the ability to work well in a team environment. Previous experience in customer service roles would be advantageous, and a Bachelor's degree in any field is required. At HRHNext, we prioritize flexibility, agility, and adaptability in order to meet the dynamic demands of the market. Our goal is to provide adaptable and responsive solutions that help businesses thrive. If you are looking for a rewarding opportunity to work with a dedicated team that values customer service excellence, then this Customer Service Executive position at HRHNext is the perfect fit for you. Join us in navigating the ever-changing business landscape and making a positive impact on customer satisfaction.,