Customer Service Associate

Company Description

HRH Next Services Limited, recently recognized as a Public Limited Company, has been a leader in South India’s business landscape for over eight decades. Renowned for our contact centre services, our dedicated workforce of 1,800+ employees operates across strategic locations such as Hyderabad, Uppal, Bengaluru, Coimbatore, Warangal, and Nizamabad. We provide top-tier services including inbound and outbound calls, omnichannel customer engagement, predictive analytics, and speech analytics. Our use of advanced technology ensures optimal operations, enhancing customer experience and driving growth through cost-effective business processes. Our premium vernacular services team delivers personalized multilingual customer experiences, setting us apart in a diverse region.

Role Description

This full-time, on-site role of Customer Service Associate is based in Coimbatore. The Customer Service Associate will be responsible for managing inbound and outbound calls, providing exceptional customer support, ensuring customer satisfaction, and maintaining high standards of phone etiquette. The role involves addressing customer inquiries, resolving issues, and enhancing overall customer experience.

Qualifications

• Customer Service, Customer Support, and Customer Experience skills
• Excellent Customer Satisfaction and Phone Etiquette skills
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Previous experience in a contact center or similar environment is beneficial
• High school diploma or equivalent; relevant certifications are a plus