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Allstate
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Customer Service Associate

Customer Service Associate

Allstate

0 - 2 years

5 - 6 Lacs

pune

Posted:22 hours ago| Platform:

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Skills Required

relationship management business services global operations performance management process improvement relationship building support services customer service customer service associate business operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Process requests received to ensure that the claim details are reflected accurately on our systems and is in alignment with state and compliance requirements.

Performs moderate to complex processes that may require clear understanding of state specific-guidelines, and/or standard operating procedures

Provides effective customer service through email and standard template usage.

May be responsible for transferring knowledge to peers and other business units

Meets all performance and quality standards

Communicates complex information in writing

Expected to read, interpret, and remember communications, job aids, rules, guidelines conducive to business operations. In addition, reviewing these documents for accuracy.

Manages personal daily work condition based on business unit needs.

Participates in and assists with process improvement and solutioning meetings which may include internal as well as external teams

Education

4 year Bachelors Degree (Preferred)

Experience

0-2 years experience (Preferred)

Supervisory Responsibilities

This job does not have supervisory duties.

Education & Experience (in lieu)

In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

Primary Skills

Customer Experience Management, Performance Management (PM), Relationship Building, Stakeholder Relationship Management

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Customer Service Associate