Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in noida
>
Accenture
>
Customer Service Associate

Customer Service Associate

Accenture

0 - 3 years

1 - 5 Lacs

noida

Posted:3 hours ago| Platform:

Apply

Skills Required

customer service chat support technical support ms office tools data entry service operations international bpo chat process customer engagement customer care business administration customer support voice process customer communication claims

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role

Skill required: Retirement Solutions - Data Entry Services

Designation: Customer Service Associate

Qualifications:Any Graduation

Years of Experience:1 to 3 years
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song" all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.
What would you do? Tower:Life and Pensions- Digital ContactJob Role :Customer ServicePrimary Skills :Chat support

What are we looking for? Skillset:

Education:Bachelor's degree in Communications, Business Administration, or a related field is preferred.

Experience:Previous experience in customer service, digital support, or a similar role is desirable.

Open to flexible shifts based on business requirements.

Good verbal & written communication skills

Good typing skill and attention to detail.

Good time management skills. Ability work independently
Roles and Responsibilities: Must have/ minimum requirement:With 4 years of experience in customer service and digital contact support within the UK Life and Pensions domain. Similar experience in other insurance sectors is also considered relevant.Strong analytical skills with the ability to understand customer needs, analyze queries, and draw insightful conclusions to drive customer satisfaction.Proficient in MS Office tools and experienced in using digital platforms for customer engagement and data tracking.Handle customer communications across various digital channels including email, live chat, and the company website. Provide accurate and empathetic responses to inquiries, complaints, and feedback in a timely manner.Proactively identify customer concerns and provide appropriate solutions and support. Accurately document and track customer interactions in relevant systems to ensure seamless follow-up, analysis, and continuity in customer service.Work closely with internal teams such as technical support, claims, and policy administration to resolve complex issues and ensure consistent communication across departments.Consistently meet or exceed key performance indicators (KPIs) related to customer satisfaction, first response time, resolution time.
QualificationAny Graduation

More Jobs at Accenture

GN - SONG - Service - Genesys Analyst

Chennai, Mumbai, Bengaluru

2 - 7 yrs

INR 4 - 9 Lacs

GN - SONG - Service - Genesys Analyst

Pune, Hyderabad, Gurgaon

2 - 7 yrs

INR 4 - 9 Lacs

S&C Global Network - AI - Supply Chain Analytics - Consultant

Mumbai

3 - 7 yrs

INR 22 - 27 Lacs

GN - SONG - Service - Genesys Senior Manager

Chennai, Mumbai, Bengaluru

12 - 15 yrs

INR 50 - 55 Lacs

GN - SONG - Service - Amazon Connect Functional Consultant

Delhi, Mumbai, Bengaluru

4 - 8 yrs

INR 5 - 8 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Accenture

Professional Services

Dublin

Login to

Please Verify Your Phone or Email

Confirm Action

Customer Service Associate