Team Leader - Facility (Housekeeping & Facility Management)

3 years

4 - 7 Lacs

Posted:4 days ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

About The Opportunity

We are a leading provider of Customer Experience and Business Process Outsourcing services, maintaining world-class facilities across multiple Indian locations. Our Facility Management team ensures safe, efficient, and pristine environments that empower global voice and support operations to deliver exceptional customer service.Role & Responsibilities
  • Lead and mentor a team of housekeeping and facility management staff to uphold rigorous cleanliness and operational standards across on-site locations.
  • Develop and implement standard operating procedures, quality-check protocols, and safety guidelines in line with regulatory and corporate requirements.
  • Schedule, assign, and oversee daily cleaning, maintenance, and repair activities, ensuring timely completion with minimal disruption.
  • Manage vendor relationships for specialized services; negotiate contracts, monitor SLAs, and ensure cost-effectiveness and service quality.
  • Conduct regular facility inspections and audits; identify improvement areas and drive corrective actions to maintain a safe, compliant environment.
  • Prepare operational reports, track KPIs, and collaborate with senior management to recommend process enhancements and resource allocation.

Skills & Qualifications

Must-Have
  • Bachelor’s degree or diploma in Facility Management, Hospitality, Engineering, or related field.
  • Minimum 3 years’ experience in facility management or housekeeping supervision, ideally in a corporate/BPO setting.
  • Proven leadership skills: team management, conflict resolution, and performance driving.
  • In-depth knowledge of housekeeping practices, safety regulations, and preventive maintenance.
  • Proficiency in MS Office; familiarity with CMMS or other facility-management software.
  • Excellent English communication skills; adept at engaging with stakeholders and vendors.

Preferred

  • Certification in Facility Management (CFM, FMP) or Occupational Health & Safety (NEBOSH, ISO).
  • Experience managing large-scale, multi-shift operations in high-volume corporate facilities.
  • Familiarity with energy management, sustainability practices, and green-cleaning initiatives.
Benefits & Culture Highlights
  • Lead a dynamic on-site team and drive facility excellence supporting global operations.
  • Comprehensive health insurance, paid time off, and robust professional development programs.
  • Collaborative culture focused on safety, continuous improvement, and employee well-being.
Skills: team leadership,communication skills,facility management,bpo,ms office,vendor management,communication,preventive maintenance,cmms,operations,conflict resolution,performance driving,team management,housekeeping,management

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