Team Leader

Europ Assistance India

3 - 6 years

4 - 5 Lacs

mumbai mumbai suburban mumbai (all areas)

Posted:3 weeks ago| Platform:

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Skills Required

team leader complaint management complaint handling bpo operations people management handling escalations team handling client management shrinkage control customer focus attrition management performance management communication

Work Mode

Work from Office

Job Type

Full Time

Job Description

Location : Andheri east

Key Responsibility Areas:

Understand the scope and coverage of Services
Monitor performance & efficiency of team members, ensuring compliance with pre-set quality parameters so that the business can achieve the key metrics.
Client Management
People Management
Handling Complaints & Escalation
Preparing dashboard, reports as needed
Managing Shrinkage and attrition.
Analyzing individual performance of each team member and provide motivation to them to perform better.

Knowledge, skills, and abilities:

Outstanding customer service skills & Basic knowledge of telephony
Experience in Client management and managing day to day client requirement.
Must have handled team size of minimum of 30 team member.
Experience in managing voice + Chat or Email processes.
Excellent verbal and written communication skills
Exceptional organizational and time management skills
Proficient in basic Microsoft applications
Ability to work closely with other team members and departments

Regrads

Anjali Maurya

8779797282

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