Team Leader Content Moderation & Data Annotation

TEAM LEADER CONTENT MODERATION

Key Responsibilities:

• Lead and manage a team of agents responsible for content moderation across various formats (image, video, text).
• Monitor and drive team performance in line with business targets and SLAs.
• Conduct regular performance reviews including weekly 1:1s, Early Warning System (EWS), and Individual Development Plans (IDPs).
• Ensure consistent achievement of productivity targets (≥1000 cases per agent per day) and accuracy standards (≥99%).
• Analyze team performance data regularly and share actionable insights with relevant stakeholders.
• Conduct audits, provide coaching, and deliver constructive feedback to team members.
• Collaborate with cross-functional departments such as Transport, Payroll, Learning & Development (L&D), and Human Resources (HR).
• Promote team engagement and ensure employee well-being.
• Provide timely inputs and recommendations on process improvements and policy updates.

TEAM LEADER DATA ANNOTATION

Key Responsibilities

• Supervise and manage a team of data annotators, ensuring timely and accurate completion of labeling tasks.
• Review and validate annotated datasets for consistency, accuracy, and compliance with project requirements.
• Collaborate with data scientists and machine learning engineers to refine annotation protocols and support model development.
• Identify and resolve data discrepancies or inconsistencies proactively.
• Develop and implement quality control processes for ongoing annotation projects.
• Generate regular reports on annotation progress, quality metrics, and team performance.
• Stay current with advancements in data annotation tools, methodologies, and machine learning best practices.
• Provide training and support to new team members and ensure adherence to established guidelines.