Team Leader

Job Summary:

Cake World is looking for a dynamic and responsible Team Leader to manage and oversee the daily operations of our outlet. The ideal candidate should have strong leadership skills, customer service orientation, and the ability to manage a team efficiently to deliver high-quality service and meet sales goals.

Key Responsibilities:

• Supervise and lead the outlet team during operational hours.
• Ensure excellent customer service and handle customer queries or complaints.
• Monitor and achieve daily/weekly sales targets.
• Ensure accurate and timely billing through the POS system.
• Maintain product display, hygiene, and freshness standards.
• Coordinate with inventory and purchase departments for stock replenishment.
• Train and support team members in daily tasks and responsibilities.
• Prepare daily sales, staff, and stock reports.
• Enforce discipline, punctuality, and company policies among staff.
• Maintain outlet cleanliness and follow safety regulations.

Requirements:

• Minimum 1–2 years of experience in retail/F&B, preferably in a supervisory role.
• Strong leadership, communication, and problem-solving skills.
• Ability to manage a team and work under pressure.
• Customer-focused attitude with basic computer and billing knowledge.1. Team Management
• Supervise and lead outlet staff during shifts.

2. Customer Service

• Ensure excellent customer service is delivered at all times.
• Handle customer queries, complaints, and feedback in a professional manner.
• Resolve conflicts or escalate to Outlet Manager when necessary.

3. Sales & Billing

• Monitor daily sales performance and assist in achieving sales targets.
• Ensure accurate and timely billing through POS systems.
• Promote upselling and cross-selling techniques.

4. Product & Inventory Management

• Ensure proper display, rotation, and freshness of products.
• Monitor stock levels and coordinate with the purchase team for replenishment.
• Conduct regular stock checks to minimize wastage and pilferage.

5. Outlet Hygiene & Cleanliness

• Maintain cleanliness and hygiene standards as per company policy.
• Ensure all health and safety regulations are followed.

6. Training & Development

• Train new staff on company standards, processes, and customer service.
• Continuously improve team skills through regular coaching.

7. Reporting & Coordination

• Maintain daily sales, stock, and staff attendance reports.
• Coordinate with the Outlet Manager, accounts, and other departments as needed.
• Report any operational issues immediately to higher management.

8. Discipline & Compliance

• Ensure team discipline, punctuality, and professional behavior.
• Enforce company rules, dress code, and grooming standards.
• Assign daily tasks and responsibilities to team members.
• Ensure all team members follow standard operating procedures (SOPs).
• Motivate, guide, and support the team to achieve performance targets.

Job Type: Full-time

Pay: ₹18,000.00 - ₹20,000.00 per month

Benefits:

• Flexible schedule

Work Location: In person