Team Leader - Arabic

Taskus

3 - 8 years

5 - 9 Lacs

mumbai hyderabad

Posted:1 hour ago| Platform:

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Skills Required

gaming hiring career development team leading customer experience hrsd training talent management talent acquisition employee engagement recruitment succession planning employee communication performance management talent engagement

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a skilled Team Leader with 3 to 8 years of experience to lead our team in the BPO industry. The ideal candidate will have a strong background in Arabic language and excellent leadership skills.

Roles and Responsibility

Manage and supervise a team of customer service representatives to ensure high-quality service delivery.
Develop and implement effective training programs to enhance team performance and productivity.
Monitor and analyze customer feedback to identify areas for improvement and implement changes.
Collaborate with other teams to achieve business objectives and goals.
Provide coaching and mentoring to team members to help them develop their skills and career.
Ensure compliance with company policies and procedures.

Job Requirements

Proven experience as a Team Leader or similar role in the BPO industry.
Strong knowledge of Arabic language and culture.
Excellent communication, leadership, and problem-solving skills.
Ability to work in a fast-paced environment and adapt to changing situations.
Strong analytical and decision-making skills.
Experience in managing and motivating a team to achieve high performance levels.

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