Team Lead - Web Operations

Key Responsibilities / Major Accountabilities:

• Lead, mentor, and develop a team of web operations professionals, fostering a collaborative and high-performance environment
• Set clear goals, monitor progress, and provide regular feedback to team members.
• Oversee content authoring, editing, and organization within CMS platforms (especially Drupal).
• Guide the team in translating Figma designs into CMS templates, ensuring consistency in color palettes, fonts, cookie consent, GTM, SEO, and schema implementation.
• Understanding of forms integrations, CRM connections with websites
• Maintain high standards in HTML, CSS, JS, and frontend frameworks.
• Ensure deliverables are accurate, complete, and of a high standard of quality.
• Highlight potential platform restrictions with the Production team to avoid inconsistencies.
• Make suggestions to enhance the design system and frontend design/content authoring processes.
• Collaborate across teams (design, dev, marketing) to ensure alignment and scalability of CMS outputs.
• Apply an eye for design system consistency across different types of content and devices. UI/UX understanding is a plus
• Support documentation and sharing of best practices in CMS and email/banner production.

Education

• Bachelor’s degree in wed design, computer science, marketing, or related fields.
• Deep training in HTML, CSS and JS, or frontend frameworks

Experience:

• Approximately 3-4 years’ experience in CMS experience, preferably Drupal, and acting as a subject matter expert
• Proficiency in HTML, CSS and JS (Interactive Content)
• Experience working with Adobe Suite, Figma and CMS platforms
• Knowledge of website structure and its components, including SEO, SERM, SEO schema, website design, SFMC integration, and embedded content.
• Experience producing assets for email marketing and HTML5 banners (e.g., using Google Web Designer) is a plus.
• Familiarity with accessibility standards (WCAG) and responsive layout principles is desirable.

Skills & Qualifications

• Strong technical skills in HTML, CSS, and JavaScript.
• Proven ability to manage concurrent projects and lead teams.
• Excellent content authoring, editing, and organizing skills within CMS platforms.
• Excellent problem-solving, interpersonal, and conflict resolution skills.
• Strong sense of visual design and attention to detail
• Comfortable working in a highly collaborative, fast-paced environment.
• Familiarity with and adaptability to new-generation technologies and trends (Gen AI and Agentic AI) is an added advantage

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture

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Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards