Job
Description
About the Client: Our client is a fast-growing comfort-tech brand transforming India’s sleep and comfort experience with its patented SmartGRID technology. With a strong digital presence and rapidly expanding offline stores, the company offers premium mattresses, recliners, ergonomic chairs, and sleep accessories aimed at elevating comfort and posture for modern consumers.
Location: Bangalore (Silk Board / HSR Layout)
Experience: 3–7 years in telesales/outbound calling, with minimum 1–2 years of team-leading experience managing 15–20 telecallers
Qualification: Graduate in any discipline
About the Role: This is a frontline sales leadership role responsible for managing a high-performing team of Telecallers who handle digital leads. The Team Leader will drive productivity, ensure quality customer interactions, and maximize store walk-ins and conversions through disciplined monitoring, coaching, and performance management.
You’ll ensure the team meets daily/weekly/monthly targets while maintaining strong coordination between the digital sales desk and retail stores.
Key Responsibilities:
Team Management & Performance- Lead, supervise, and motivate a team of 15–20 Telecallers handling digital outbound sales calls.
Drive daily targets:
Minimum 140 connected calls per agent
2 hrs 45 mins effective talk time
Store walk-ins and revenue conversions
Track team productivity through dashboards and CRM reports; conduct daily huddles and performance reviews.
Coach team members on communication, sales pitch, objection handling, and follow-up strategy.
Sales Operations
Ensure consistent calling on fresh leads and follow-ups to generate walk-ins.
Monitor the team’s adherence to calling scripts, lead hygiene, and CRM updation.
Optimize lead allocation, reduce lead leakage, and ensure timely follow-ups.
Work closely with store teams for appointment confirmations, customer updates, and conversion tracking.
Quality & Compliance
Conduct regular quality audits of calls to maintain service standards.
Provide continuous feedback to improve pitch, tone, and conversion efficiency.
Ensure team compliance with process, documentation, and reporting guidelines.
Reporting & Analysis
Prepare accurate daily/weekly reports on call metrics, lead status, walk-ins, and sales outcomes.
Analyse call performance trends and implement action plans for underperforming team members.
Requirements
Mandatory: Prior experience managing 15–20 telecallers in an outbound sales or call-centre environment.
Strong understanding of digital leads, telesales funnels, and walk-in generation models.
Excellent communication, motivation, and people-management skills.
Proficiency in English + at least one South Indian language (Kannada/Telugu/Tamil/Malayalam).
Comfortable working with high call-volume operations and aggressive sales targets.
Experience in retail telesales or lifestyle products preferred.
About Hireginie
Hireginie is a leading talent search firm connecting high-quality talent with India’s top organizations. We specialise in delivering customised recruitment services across sectors, offering transparent and efficient hiring solutions that create value for both clients and candidates.
