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Hexaware Technologies
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Team Lead / Senior Team Lead

Team Lead / Senior Team Lead

Hexaware Technologies

3 - 7 years

|

5 - 7 Lacs

Posted:5 hours ago| Platform:

Apply

Skills Required

team handling productivity utilization occupancy sla shrinkage csat aht attrition

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities:

Should have fluent communication.
Candidate should be aware of customer service metrics like CSAT, Attrition, Shrinkage, SLA, AHT, NPS, etc.
Should have at least 2 years of on paper experience as a Team Lead.
Candidate should have knowledge regarding Occupancy & Utilization.
Leadership Excellence
Results-Driven Approach
Training and Development Experience
Effective Interviewing Skills
Strong Internal Stakeholder Relations
Quality Customer Service Background
Performance Metrics
Operational Efficiency Expertise

Shifts:

5 days working Rotational shifts

Week offs

2 Rotational weeks off

Location

Navi Mumbai

Contact

Akankshas6@hexaware.com

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Hexaware Technologies

IT Services and IT Consulting

Navi Mumbai Maharashtra

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