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Hexaware Technologies
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Team Lead / Senior Team Lead

Team Lead / Senior Team Lead

Hexaware Technologies

3 - 6 years

|

5 - 6 Lacs

Posted:-1 days ago| Platform:

Apply

Skills Required

team handling orm online reputation management orm tool linkedin social media online media twitter

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities:

Social Media Complaint Management, Escalation desk.
Handling social media platforms like Facebook, Twitter, Instagram, LinkedIn, etc.
Analyze customer feedback and complaints to identify trends and areas for improvement in service delivery.
Handling customer complaints and feedback.
Utilize CRM tools and software to track and manage customer interactions and complaints efficiently.
Excellent in feedback, Coaching and Mentoring
Proficient with all Operation metrics

Shifts:

5 days working Rotational shifts

Week offs:

2 Rotational weeks off

Location:

Navi Mumbai

Contact:

Akankshas6@hexaware.com

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Hexaware Technologies

IT Services and IT Consulting

Navi Mumbai Maharashtra

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