Team Lead

Job Description

About the Team The Insurance Advisor team at Navi delivers efficient, high-quality support across all insurance products. From handling customer inquiries and promoting policies to ensuring excellent service via calls and chat, the team drives every interaction with empathy and speed. About the Role We are seeking a dynamic and results-driven Team Lead to manage and mentor a team of telesales advisors in the Health Insurance sector. The ideal candidate will be responsible for driving sales performance, mentoring team mates, ensuring sales goals are met, and fostering a high-energy, customer-centric environment. What We Expect From You Sales: Responsible for consistently meeting fresh sales and retention sales targets Ensuring customers are adequately followed up to ensure great customer experience and timely conversion into successful sales Implement sales strategies and ensure adherence to company processes and compliance standards Team Management: Lead, train, and motivate a team of advisors to achieve individual and team sales targets Run daily team stand-up, ensuring high team productivity and adherence to defined SOPs Conduct root cause analysis for performance deviations of team members and help them improve in respective areas Provide regular feedback, coaching, and conduct performance reviews with the team People Centricity: Maintain integrity and transparency while dealing with customers and ensure that the team follows the same Identify and drive people & process improvement initiatives Must Haves Experience: At least 2 years of team leading experience, preferably in sales Persuasive Ability: Strong leadership, communication, and coaching skills Communication Excellence: Clear, confident, and effective communicator Detail-Oriented Approach: Precise and thorough in diving deep into problems Inside Navi We are shaping the future of financial services for a billion Indians through products that are simple, accessible, and affordable. From Personal & Home Loans to UPI, Insurance, Mutual Funds, and Gold — we’re building tech-first solutions that work at scale, with a strong customer-first approach. Founded by Sachin Bansal & Ankit Agarwal in 2018, we are one of India’s fastest-growing financial services organisations. But we’re just getting started! Our Culture The Navi DNA Ambition. Perseverance. Self-awareness. Ownership. Integrity. We’re looking for people who dream big when it comes to innovation. At Navi, you’ll be empowered with the right mechanisms to work in a dynamic team that builds and improves innovative solutions. If you’re driven to deliver real value to customers, no matter the challenge, this is the place for you. We chase excellence by uplifting each other—and that starts with every one of us. Why You'll Thrive at Navi At Navi, it’s about how you think, build, and grow. You’ll thrive here if: You’re impact-driven : You take ownership, build boldly, and care about making a real difference. You strive for excellence : Good isn’t good enough. You bring focus, precision, and a passion for quality. You embrace change : You adapt quickly, move fast, and always put the customer first.