Team Lead

Job title: Team Leader

Work Location: Sonipat, Barhi, Kundli, Chennai, Delhi

Education: Degree/Diploma in Textile, Textile Designing, Textile Technology, Clothing Technology, Fashion Design, Degree/

Diploma in Printing , Graphics & Packaging, Printing Technology

Experience: 3-5 years in Garment manufacturing, Home furnishing, Trim & Packaging

Skills: Development, Costing & Pricing, Coordination, Team Handling, Communication, Presentation, liasioning with brands and

customers

Job Descriptions:

1. Work with own team on order fulfillment based on agreed lead times with customer and ensure, end-customer

is updated on deliveries proactively.

2. Prepare and submit reports related to delivery performance, quality related complaints and other challenges.

3. Review of the Open Orders status on daily basis with team and timely closure of on Hold orders and maintaining

a high accuracy of Order status, both in review and subsequent reporting.

4. Monitor and resolve Customer Complaints as per defined QMS, quality procedure and its timely closure, with

proper agreement and confirmation. If required escalate matters based on severity of issues.

5. Help team in resolving customer queries. Any major issue highlighted should be acted on immediately while

involving all important stakeholders

6. Holding Weekly review meeting with Team Members and reporting manager to resolve internal and non-urgent

customer service related issues.

7. Participation in regular Plant meetings representing issues related to Order processing and customer complaints

and collecting Plant Feedback on Team performance.

8. Provide training to team on buyer expectations.

9. To Motivate and evaluate team and its performance based on qualitative aspects of the job.

10. To ensure buyer specifications are well understood and instructions are provided clearly to PD, Sampling &

manufacturing team as per.

11. To prioritize all developments as per agreed SLA with customers/brands.

12. To monitor every development ongoing with team members and escalate any issues pertaining to delay.

13. To maintain delivery timelines committed to buyers.

14. Responsible for maintaining quality of final submission and preserving approved samples, in requisite manner.

Job Type: Full-time

Pay: ₹40,000.00 - ₹60,000.00 per month

Schedule:

• Day shift

Work Location: In person