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Home
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Firstsource
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Team Lead

Team Lead

Firstsource

0 years

0 Lacs

Bengaluru Karnataka India

Posted:2 weeks ago| Platform:

Apply

Skills Required

membership communication healthcare leadership enrollment compliance cms support coaching reports training management resolve

Work Mode

On-site

Job Type

Full Time

Job Description

Location:

Grade:

Shift:

Number of Positions:

About the Role:

Team Lead

Key Responsibilities:

Lead and manage a team responsible for US healthcare
member enrollment
activities.
Ensure compliance with
CMS guidelines
and support processes related to
Medicare

Enrollment
(preferred).
Monitor team performance and provide regular coaching, feedback, and performance reviews.
Prepare and maintain internal and client reports accurately and on time.
Coordinate and conduct training sessions for new and existing team members.
Act as a liaison between the team and upper management, ensuring seamless communication.
Handle team escalations and resolve operational issues efficiently.
Ensure adherence to quality, compliance, and productivity standards.

Mandatory Skills:

Proven
Team Lead experience
(on paper).
Strong knowledge of the
US Healthcare system
.
Hands-on experience in
Membership Enrollment
processes.
Medicare
knowledge can be preferred skill.
Willingness to work
night shifts

Preferred Skills:

Exposure to
Medicare
processes and guidelines.
Familiarity with CMS compliance standards.

⚠️Disclaimer:

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