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Team Lead, Campaign Operations (SFMC)

9 - 13 years

16 - 18 Lacs

Posted:1 day ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Summary
- -Explore, develop, implement and evaluate Digital innovation solutions that address customer needs. Co-create with key stakeholders to build partnerships and collaborations -Leads the delivery of multiple projects across a variety of creative and marketing channels, including print and digital media. Develop and coordinate project plans across the design, development and production stages of a project to support the successful delivery within set KPIs. -Works in collaboration with brand teams, technical teams and all functions to maximize value. -Provides consultancy, advice and assistance on strategy for commercialization of products, and influence marketing/Marketing Sales Operation team on decision making on Sales Force resource allocation in most optimal ways, through delivery of proven analytics based projects. -Provide analytics support to Novartis internal customers
About the Role

Location - Hyderabad #LI Hybrid

About the Role:

Explore, develop, implement and evaluate Digital innovation solutions that address customer needs. Co-create with key stakeholders to build partnerships and collaborations -Leads the delivery of multiple projects across a variety of creative and marketing channels, including print and digital media. Develop and coordinate project plans across the design, development and production stages of a project to support the successful delivery within set KPIs. -Works in collaboration with brand teams, technical teams and all functions to maximize value. -Provides consultancy, advice and assistance on strategy for commercialization of products, and influence marketing/Marketing Sales Operation team on decision making on Sales Force resource allocation in most optimal ways, through delivery of proven analytics based projects. -Provide analytics support to Novartis internal customers

Key Responsibilities:

  • Manage day to day operations in adherence with agreed quality and compliance for SFMC Campaign operations
  • Work on capacity planning against the demand for the month in collaboration with Delivery leader.
  • Running Key meetings such as daily stand up across locations and ensuring the projects are delivered within the agreed timeframe.
  • Tracking project performance and Providing inputs into improvements across processes as we'll all roles in collaboration with Delivery leader.
  • Supporting governance, reporting, and issue management for campaign operations in collaboration with Delivery leader.
  • Ensuring resource project allocation on a day-to-day basis across locations depending on the demand intake.
  • Schedule one to one sessions on a regular basis and input into individual development plans
  • Work with team on achieving objectives, maintain and track KPIs
  • Should have strong problem-solving abilities, Guide and Coach team to effectively perform the technical tasks.
  • Manage vendor partner deliverables as per the SOW.

Essential Requirements:

  • Bachelors degree in engineering, or related fields.
  • Minimum 10+ years of experience.
  • Strong knowledge of product and project management methodologies and frameworks.
  • Exceptional communication and interpersonal skills for effective collaboration.
  • Analytical mindset to leverage data and prioritize initiatives.
  • Success in managing multiple projects simultaneously.
  • Certifications on SFMC and Salesforce CRM are must have.
  • Certifications such as PMP (Project Management Professional), PRINCE2 (Projects IN Controlled Environments), or Agile certifications (Scrum Master, SAFe) are often preferred.
  • Familiarity with and adaptability to new-generation technologies and trends (Gen AI and Agentic AI) is an added advantage
  • Prior experience in managing SFMC operations teams and or processes will be preferred.

Commitment to Diversity and Inclusion:

Accessibility and accommodation:

.

Why Novartis:

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Benefits and Rewards:

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NOVARTIS
NOVARTIS

Pharmaceutical Manufacturing

Basel Baselstadt

10001 Employees

412 Jobs

    Key People

  • Vas Narasimhan

    CEO
  • Marie-France Tschudin

    President, Innovative Medicines

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