Team Lead - Campaign Management

What will you do?

• Team Leadership & Management

  : Lead and mentor a team of Campaign Specialists, providing guidance, performance feedback, and professional development opportunities while fostering a positive, productive work environment.

• Operational Oversight:

  Develop and monitor daily workflows, ensuring efficient processes, adherence to company policies, and timely task completion, while analyzing key performance metrics to drive improvements.

• Campaign Execution & Optimization:

  Oversee flawless campaign execution, ensuring alignment with client requirements, and optimization strategies to enhance performance.

• Client Relationship Management:

  Act as a point of escalation for client concerns, collaborate with Account Managers to ensure client satisfaction, and proactively identify opportunities to strengthen client relationships.

• Process Improvement & Automation:

  Evaluate existing workflows, identify bottlenecks, and implement process improvements and automation to increase efficiency and reduce manual effort.

• Training & Development:

  Identify team training needs, conduct sessions to enhance skills and knowledge, and contribute to hiring and onboarding processes for new team members.

• Strategic Contribution:

  Support the development of campaign strategies, conduct market research to identify new opportunities, and propose innovative initiatives to drive team and business growth.

• Cross-Functional Collaboration:

  Coordinate with other departments to ensure strategic alignment, share best practices, and contribute insights through presentations or knowledge sharing sessions.

What will you need?

• B. Tech/BCA/MCA or equivalent technical degree (Preferred).
• Minimum 3+ years of experience in campaign management, email marketing, or a related field.
• Proven experience in a managerial or team lead role within a BPO/KPO setting (Preferred).
• Strong understanding of operational processes, systems, and principles.
• Excellent communication and leadership skills.
• Proficiency in managing, guiding, and leading employees to foster positive communication

and a productive work environment.

• Excellent project management skills with the ability to handle multiple projects simultaneously.
• Strong problem-solving skills and the ability to make sound managerial decisions.
• Ability to work independently and as part of a team.
• Detail-oriented and highly organized.

What do you get?

• Insurance Benefit
• Holistic Wellness Program
• Global Footprint
• Cab Facility