Team Lead - B2B Sales & Operations

Role: Team Lead - B2B Sales & Operations

Job Location: Chennai/Hybrid

Responsibilities:

• Team Management & Sales Leadership:
• Lead, mentor, and manage a team of Calling Agents and Sales Executives.
• Monitor daily performance metrics, ensuring a healthy and flowing lead pipeline.
• Conduct regular coaching sessions, performance reviews, and training to enhance team capability.
• Foster a high-performance, collaborative, and accountable team culture.
• Stakeholder & Partner Management:
• Act as primary liaison with internal stakeholders (India and US based).
• Manage relationships with key external partners, including vendors, carriers (LTL/Trucking), and 3PL providers.
• Negotiate bulk pricing with vendors and freight rates with carriers to optimize costs.
• Operational Excellence & P&L Management:
• Own and manage the P&L for the B2B operations vertical, with a sharp focus on profitability.
• Oversee the entire order fulfillment cycle from confirmation to final delivery.
• Ensure operational processes are efficient, scalable, and customer-centric.

• Bachelor s degree in Business Administration, Supply Chain Management, or a related field.
• 5+ years of total experience, with at least 3 years in a team leadership role managing 6-10 members.
• Proven experience in B2B sales operations and supply chain/logistics management, preferably within e-commerce, retail, or furniture/consumer goods.
• Demonstrable experience in P&L management, vendor negotiation, and carrier management.
• Strong understanding of US logistics, particularly LTL shipping for large goods, is highly desirable.
• Exceptional communication and interpersonal skills, with the ability to effectively engage with stakeholders and partners across different cultures and time zones (primarily US).
• Proficiency in MS Office (especially Excel/Sheets) and CRM software

• A proactive leader who can work independently in a fast-paced startup environment.
• Data-driven decision-maker with excellent analytical and problem-solving skills.
• High level of ownership and accountability.
• Outstanding organizational and time-management abilities.
• Comfortable working during overlapping hours with the US Eastern/Central time zones.

• Competitive salary
• Medical Benefits/Accident Cover
• Working Hours - US Shift (Eastern Time), Rotational Week-off.
• Fast paced start up