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For Employers

Team Lead

Acuerdo India Private Limited

3 years

0 Lacs

gurugram haryana india

Posted:1 day ago| Platform:

Apply

Skills Required

drive leadership negotiation metrics report support reports management compliance communication excel

Work Mode

On-site

Job Type

Full Time

Job Description

Job Title:

Team Leader – Recovery / Collections

Company:

Location:

Salary Range:

Timings:

Team Leader – Recovery/Collections

Key Responsibilities:

Manage a team of
8–10 collection executives
and monitor their daily performance.
Handle
senior-level negotiation calls
with customers for settlement and payment recovery.
Ensure timely
collection of dues
and maintain a healthy portfolio.
Track and improve team performance metrics like
Collection Numbers, DRR (Daily Recovery Report), AHT (Average Handling Time)
, and
PTP (Promise to Pay) follow-ups
.
Motivate, train, and guide team members to achieve individual and team recovery targets.
Handle escalated calls and support executives in difficult customer interactions.
Maintain accurate MIS and daily reports for management review.
Coordinate with internal departments to ensure smooth recovery operations.
Ensure adherence to company policies and compliance during recovery calls.

Requirements:

Minimum
1–3 years of experience
in recovery/collections (preferably in NBFC, Bank, or Recovery Agency).
Proven experience in
team handling and performance management
.
Strong communication, negotiation, and leadership skills.
Proficiency in MS Excel and report management.
Target-driven, disciplined, and proactive approach.

Why Join Us:

Best working environment in the recovery industry.
Attractive incentive structure based on performance.
Opportunity to lead, grow, and build your career with a fast-growing organization.

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