Systems & Network Support Engineer

About the organization:

Established in 1993, WOTR is an NGO, known for its outstanding contribution in the development field focusing primarily on climate change, watershed development, capacity building of village groups and NGOs for participatory watershed development work, climate change adaption practices, training and extension, women’s empowerment and micro credit, poverty reduction, etc. WOTR has successfully undertaken responsibilities as implementing agency, support agency, service provider for different national and international projects. (www.wotr.org)

WOTR currently operates in seven states namely Maharashtra, Andhra Pradesh, Telangana, Madhya Pradesh, Odisha, Jharkhand and Rajasthan. Our head office is in Pune.

Position Title:

Location:

Reports to:

Employment Type:

Role Overview:

Systems & Network Support Engineer

Key Responsibilities:

• Provide technical support for laptops, desktops, and servers including installation, configuration, and troubleshooting.
• Diagnose and repair hardware-related issues for desktops, laptops, and peripherals.
• Troubleshoot and resolve Windows OS, productivity tools, and application issues.
• Monitor and maintain LAN connectivity; provide support for routers, switches, and network devices.
• Assist with cloud service administration (e.g., Microsoft 365, Google Workspace, AWS/Azure).
• Support implementation and management of firewalls, antivirus, and endpoint security solutions.
• Ensure data safety by managing and monitoring system backups and recovery solutions.
• Maintain IT asset inventory for hardware and software resources.
• Support system upgrades, patches, and preventive maintenance.
• Document IT support activities, escalate complex issues, and ensure timely resolution.

Required Qualifications & Skills:

• Bachelor’s Degree / Diploma in Computer Science, IT, or related field.
• 2–4 years of experience in IT support, system administration, or network support.
• Strong knowledge of hardware troubleshooting (desktops, laptops, servers).
• Fair understanding of LAN, switches, routers, and basic networking protocols.
• Hands-on experience with Windows OS troubleshooting.
• Exposure to cloud platforms (Microsoft 365, Google Workspace, AWS, or Azure).
• Familiarity with firewalls, antivirus, and IT security practices.
• Understanding of backup systems and disaster recovery processes.
• Good problem-solving, communication, and customer service skills.

Preferred Skills (Good to Have):

• Certifications such as

  CompTIA A+ / N+ / CCNA / MCSA

  .
• Experience with

  Linux environments

  .
• Familiarity with

  ITIL processes

  and ticketing systems.

What We Offer:

• A dynamic and supportive work environment.
• Opportunities to learn and work on cloud and network technologies.
• Career growth through exposure to IT infrastructure and security systems.

"System Engineer / Desktop Engineer- Pune"