System/Desktop Engineer

Role Summary:

System/Desktop Engineer

Key Responsibilities:

• Ensure smooth day-to-day IT operations and minimal system downtime.
• Provide technical support to users for desktops, laptops, and peripheral devices.
• Install, configure, and maintain operating systems and client applications.
• Troubleshoot and resolve hardware and software issues promptly.
• Perform operating system installations, firmware and driver updates, and software patch management.
• Document all support activities, system changes, and maintenance records.
• Manage user accounts and permissions as per IT policies.
• Troubleshoot client-side network issues and assist with connectivity problems.
• Participate in

  Business Continuity Plan (BCP)

  and

  Disaster Recovery (DR)

  activities.
• Support and maintain

  CCTV systems

  and related hardware.
• Ensure compliance with

  information and IT security policies

  .
• Work with ticketing tools to log, track, and close support requests.
• Conduct user training or IT awareness sessions when required.

Technical Skills Required:

• Strong hands-on experience with installation and troubleshooting of

  Windows / Linux / Mac OS

  .
• Proficiency in

  hardware and peripheral device support

  (desktops, laptops, printers, scanners).
• Good understanding of

  software patch management, firmware, and driver updates

  .
• Familiarity with

  LAN/WAN networking

  , IP configuration, and basic network troubleshooting.
• Experience with

  ticketing tools

  such as ServiceNow, Freshservice, or Jira.
• Knowledge of

  information security practices

  and endpoint protection tools.
• Basic knowledge of

  CCTV systems

  and support.
• Exposure to

  BCP/DR

  procedures and backup management.
• Good working knowledge of

  Microsoft Office

  and remote support tools.

Soft / General Skills:

• Strong customer service orientation and problem-solving ability.
• Good analytical skills and ability to troubleshoot independently.
• Quick learner with strong adaptability to new technologies.
• Excellent documentation and record-keeping skills.
• Effective communication skills (both written and verbal).
• Strong time management and multitasking ability.
• Ability to follow processes and standard operating procedures.
• Collaborative and reliable team player.