Job
Description
Role Overview: You will play a crucial role in providing hands-on IT support, ranging from first-level assistance to resolving complex hardware and software issues. Your responsibilities will include ensuring the smooth operation of systems and networks while delivering high-quality support to colleagues. If you are enthusiastic about technology, enjoy solving technical challenges, and are eager to learn, this role is perfect for you. Key Responsibilities: - Technical Support and Troubleshooting: - Serve as the initial point of contact to address user inquiries and issues via ticketing systems, chats, emails, or in person. - Handle complex IT problems related to hardware, software, and networks to minimize downtime. - System Maintenance and Upgrades: - Regularly update servers and networks to maintain optimal performance and security. - Project Management: - Lead IT projects by planning, executing, and overseeing tasks to ensure timely and budget-friendly completion. - User Assistance: - Ensure audio-visual equipment readiness, particularly for Zoom and other conferencing tools. - Train users on new technologies and systems while promoting security awareness. - Maintain a detailed log of user issues and solutions in the Jira Service Desk. - Performance Monitoring: - Monitor system performance and provide recommendations for improvements. - Network Support: - Assist in supporting LAN, WAN, and wireless networks, resolving connectivity issues, and collaborating with senior IT staff on complex problems. - Collaboration: - Work with IT teams on various projects and upgrades, establishing strong relationships with vendors to address technical challenges. - Compliance: - Ensure adherence to industry standards in IT practices and stay updated on new technologies. - Documentation: - Maintain detailed records of IT systems, processes, and incidents for knowledge sharing and decision-making. Qualification Required: - Education/Experience: Degree in IT/Computer Science or equivalent hands-on experience. - Technical Experience: Extensive background in technical support or IT helpdesk roles, with a proven track record in resolving complex issues. - Operating Systems Proficiency: In-depth knowledge of Windows and Mac operating systems, along with expertise in common software applications. - Communication: Excellent English skills with a clear and user-friendly communication style. - Proactive Attitude: Comfortable working both independently and as part of a team. - Technical Tools, OS Security & Networking: - Familiarity with Google Workspace (GSuite), understanding of SAML SSO, Active Directory, Windows, Mac OS, and network diagnostics. - Security Focus: Knowledge of IT best practices, security protocols, and endpoint protection. Company Overview: Travix is a global online travel agency managing various travel-focused websites under different brand names. As part of the Trip.com Group, Travix operates in numerous countries across five continents. The company aims to provide the best end-to-end booking experience for customers and employees by integrating passionate people, global partners, cutting-edge technology, and an innovative platform. Note: Additional details about the company were not included in the provided job description.,
