Travix is one of the leading global online travel agencies managing an extensive portfolio of travel-focused websites operating under the brand names CheapTickets, Vliegwinkel, BudgetAir, Vayama and Flugladen. In 2020 we took our next step, becoming part of the Trip.com Group, one of the largest online travel companies in the world, consisting of Trip.com, Ctrip, Skyscanner, Travelfusion, Make my Trip and Qunar. Travix operates in over various countries expanding in 5 continents, so a global mindset comes naturally. Our purpose is the next journey at your fingertips, which goes for our customers and employees. We bring together passionate people, global partners, cutting-edge technology and an innovative platform to deliver our customers best end-to-end booking experience. With a strategic vision and the resources and stability of the Trip.com Group, we provide an international playground where our employees can truly impact the future of traveling. For our office in Bangalore we are looking for a full time Team Manager Customer Service As a Team Manager, you are the director of your team. Your goal is to lead and optimize team performance, aiming for a 20% individual productivity and enhanced Customer Satisfaction (CSAT). Monitor and control Key Performance Indicators (KPIs), take proactive corrective actions, and ensure team and individual goals are achieved. Your Responsibility Analyze daily, weekly, and monthly team performance metrics. Implement Lean Six Sigma methodologies for process improvements. Conduct structured coaching sessions and performance feedback. Lead initiatives to improve CSAT scores. Maintain extensive administration to monitor continuous improvement. Coordinate with Learning & Development and Quality Assurance teams. Foster open communication and visibility on the floor. Motivate and empower team members through effective team management What you bring to the table Bachelor s Degree in tourism Administration & Hospitality will be an advantage in the related field. Minimum of 2 years experience in Customer Service, handling a team. Experience in the aviation, travel, or hospitality industry is preferred. Proven experience working with CRM systems and travel booking platforms (e.g., Amadeus, Sabre, or similar). Language proficiency minimal B2 in English Strong technical aptitude to navigate multiple systems. Excellent business communication skills. Adaptability to changing business priorities. Availability to work on weekends, bank holidays, and some evenings/nights if required. Professional and friendly attitude towards customers and colleagues. Experience in a multinational company and cross-cultural working environments is a plus. What you can expect from us 5 days working Opportunity to work in flexible working. Attractive rewards and benefits. Supportive team, international and friendly environment. Opportunity to develop Benefits: Transport: Free transportation with door to door pick up and drop facility round the clock. Medical Insurance for Self, Spouse, Children & Parents/ Parents-in-law Personal Accident and Term Life Policy for employee World Class Facility - Cafeteria, Gym and break-out zones Special events such as Fruit Day, Fun Day, and social activity celebrations are organized. Parental leave is also provided Make your career at Travix Ready to start your own Travix journey Think you have what it takesThen, we would love to hear from you.
We re looking for an enthusiastic and proactive professional to provide hands-on IT support, from first-level assistance to more complex hardware and software troubleshooting. In this role, you ll ensure the smooth operation of our systems and networks while delivering timely, high-quality support to colleagues. If you re eager to learn, passionate about technology, and thrive on solving technical challenges, we d love to have you on our team . Who are we Travix is one of the leading global online travel agencies managing an extensive portfolio of travel-focused websites operating under the brand names CheapTickets, Vliegwinkel, BudgetAir, Vayama and Flugladen. In 2020 we took our next step, becoming part of the Trip.com Group, one of the largest online travel companies in the world, consisting of Trip.com, Ctrip, Skyscanner, Travelfusion, Make my Trip and Qunar. Travix operates in over various countries expanding in 5 continents, so a global mindset comes naturally. Our purpose is the next journey at your fingertips, which goes for our customers and employees. We bring together passionate people, global partners, cutting-edge technology and an innovative platform to deliver our customers best end-to-end booking experience. With a strategic vision and the resources and stability of the Trip.com Group, we provide an international playground where our employees can truly impact the future of traveling. Key responsibilities: Technical Support and Troubleshooting Be the first point of contact to resolve user inquiries and issues through ticketing systems, chats, emails, or in person. Handle complex IT problems involving hardware, software, and networks to minimize downtime. System Maintenance and Upgrades Regularly update servers and networks to ensure optimal performance and security. Project Management Lead IT projects by planning, executing, and overseeing tasks to ensure completion on schedule and budget friendly User Assistance Meeting Tools: Ensure audio-visual equipment is always ready. Be the go-to for Zoom and other conferencing tools. Train users on new tech and systems and provide security awareness Keep a detailed log of user issues and solutions in the Jira Service Desk Performance Monitoring Monitor system performance and recommend improvements. Network Support Support LAN, WAN, and wireless networks. Resolve connectivity issues and work with senior IT staff on complex problems. Collaboration Work with IT teams on projects and upgrades. Build strong relationships with vendors to solve technical challenges. Compliance Ensure IT practices meet industry standards and stay updated on new technologies. Documentation Keep detailed records of IT systems, processes, and incidents for knowledge sharing and decision-making. What you bring to the table: Education/Experience: Degree in IT/Computer Science or equivalent hands-on experience Technical Experience: Extensive experience in technical support or IT helpdesk roles, demonstrating a strong track record in resolving complex issues. Operating Systems Proficiency: In-depth knowledge of Windows and Mac operating systems, along with expertise in common software applications. Communication: Clear, user-friendly communicator with excellent English skills Proactive Attitude: Comfortable working independently and as part of a team Technical Tools, OS Security networking: Familiarity with Google Workspace (GSuite), understanding of SAML SSO, Active Directory, Windows, Mac OS, understanding of network and network diagnostics Security Focused: Familiarity with IT best practices, security protocols, and endpoint protection What can you expect: Become part of a multinational team of specialists to inspire and support you! We love to hear your ideas, so there is a good deal of room to be creative and build your legacy. The chance to work flexibly Appealing incentives and perks A helpful, global team in a welcoming atmosphere Prospects for growth and development Rotational Shift, including night shift. Benefits: Transport: Free transportation with door to door pick up and drop facility round the clock. Medical Insurance for Self, Spouse, Children Parents/ Parents-in-law Personal Accident and Term Life Policy for employee World Class Facility - Cafeteria, Gym and break-out zones Special events such as Fruit Day, Fun Day, and social activity celebrations are organized. Parental leave is also provided. Make your career at Travix Ready to start your own Travix journey Think you have what it takesThen, we would love to hear from you.