23 User Assistance Jobs

As an IT Support Specialist focusing on Mac systems, your main role will include providing technical support for Mac hardware and software. This involves diagnosing and resolving issues related to macOS, applications, and network connectivity. You will also be responsible for setting up, configuring, and troubleshooting Mac systems and peripherals. Additionally, you will perform regular system updates, patches, and backups, monitor system performance, and ensure compliance with organizational IT policies and procedures. Your key responsibilities will include: - Providing first and second-level support for Mac hardware and software issues - Diagnosing and resolving issues related to macOS, ap...

As a Technical Support Specialist, your role involves providing advanced support for desktop systems, applications, and peripherals. You will be responsible for resolving issues promptly and efficiently to ensure smooth operations. Key Responsibilities: - Troubleshooting: Diagnose and troubleshoot hardware and software problems to minimize downtime by implementing effective solutions. - User Assistance: Assist end-users with technical queries to enhance their productivity by providing clear guidance and support. - System Configuration: Configure and install desktop systems, including operating systems, software applications, and updates. - Documentation: Maintain detailed records of support ...

Job Responsibilities: Organize and maintain library resources, catalogues, and databases. Assist students, staff, or users in locating and accessing materials. Manage the issuing and return of books and other library resources. Maintain digital records using library management software. Ensure the library is a quiet, welcoming, and resourceful environment. Stay updated with new technologies and trends in library science.

This role involves a comprehensive range of responsibilities across network design, security, and system support. You will be responsible for designing and implementing secure, scalable network solutions, configuring and managing firewalls (FortiGate, Kerio Control), and ensuring network security through proactive monitoring and regular audits. Additionally, you will maintain network infrastructure, troubleshoot connectivity issues, and provide desktop and systems support, ensuring smooth IT operations across the organization. Collaboration with IT teams will be key to optimizing the performance and security of network and system environments. Key Responsibilities Network Design and Implemen...

Job Description Responsible for designing, developing, and maintaining user assistance and product documentation for Oracle Cloud Infrastructure. Collaborate with multiple internal stakeholders to design our next generation of user assistance technology and implement new embedded help delivery mechanisms that improve how technical information is delivered to our customers. Partner with engineering teams who create features while you produce accompanying documentation from blank pages using mock ups, informational pages, product descriptions, demos, and your own hands-on testing in the OCI Console. Responsibilities Create a variety of user assistance for your assigned OCI services and other p...

The Helpdesk Engineer role in Mumbai (CST) within the IT Support department involves providing technical support and assistance to end-users for hardware and software issues. Your responsibilities include troubleshooting, diagnosing, and resolving technical problems, ensuring exceptional customer service, and documenting issues and solutions. You will escalate complex problems to higher-level IT staff, maintain accurate records, and provide user training and assistance. Key Responsibilities: - Provide first-line technical support via phone, email, and chat, troubleshooting hardware and software issues. - Diagnose and resolve technical problems related to desktops, laptops, printers, and peri...

You will be responsible for managing the activities of staff involved in designing, developing, and maintaining user assistance for Oracle products. This includes a variety of materials such as training courses, certification exams, documentation, tutorials, videos, embedded help in UI, sample code, eBooks, and infographics. As the regional manager, you will develop strong connections with writer service teams, support organizational priorities, and oversee 1-2 small-to-medium sized programs, which may involve cross-functional collaboration with groups like Support or tech-specific projects such as developing AI solutions or optimizing monthly analytics. Your role as a centralized team manag...

We are seeking a motivated and detail-oriented Junior SAP FICO Consultant with 02 years of experience and formal training in SAP Finance and Controlling (FICO). The selected candidate will contribute to SAP implementation, support, and enhancement projects, working in close collaboration with business teams. Assist in SAP FICO module configuration, testing, and production support. Work across core FI (Financial Accounting) and CO (Controlling) processes including General Ledger (GL), Accounts Receivable (AR), Asset Accounting (AA), Cost Center Accounting (CCA), Profit Center Accounting (PCA), and Internal Orders (IO). Help in financial reporting, account reconciliations, and period-end closi...

As an HR Advisory Analyst at Accenture, you will be responsible for playing a pivotal role in the Talent & HR Practice - HR Analytics domain. With a qualification of any Graduation and 3 to 5 years of experience, you will join a global professional services company known for its expertise in digital, cloud, and security solutions. Accenture, with its unparalleled experience and specialized skills across various industries, offers Strategy and Consulting, Technology and Operations services, all powered by an extensive network of Advanced Technology and Intelligent Operations centers. With a workforce of 699,000 people across more than 120 countries, we strive to deliver the promise of technol...

As an integral part of SAP, you will be contributing to our mission of helping the world run better. Our company culture thrives on collaboration and a collective commitment to driving positive change globally. We are dedicated to laying the groundwork for a brighter future every day. Our inclusive workplace values diversity, flexibility, and purpose-driven work, offering you a supportive team environment that fosters learning, recognizes individual efforts, and provides a range of benefits for your well-being. Joining our dynamic team, you will be part of the largest HCM Cloud operation globally, serving over 120 million users in 90+ countries across 26 industries. Working in agile teams, y...

As a Helpdesk Engineer at our Chennai Port location within the IT Support department, you will be responsible for providing technical support and assistance to end-users facing hardware and software issues. Your role will involve troubleshooting, diagnosing, and resolving technical problems to ensure exceptional customer service and user satisfaction. You will also document issues and solutions, escalate complex problems when necessary, and assist in system monitoring and inventory management. In this role, you will provide first-line support to end-users through phone, email, and chat, addressing issues related to desktops, laptops, printers, and other peripherals. You will maintain accurat...

As a Technical Support Specialist, you will be responsible for providing advanced support for desktop systems, applications, and peripherals in a prompt and efficient manner. Your role will involve diagnosing and troubleshooting hardware and software issues, implementing effective solutions to minimize downtime. You will also assist end-users with technical queries, offering clear guidance and support to enhance their productivity. In addition, you will be involved in configuring and installing desktop systems, including operating systems, software applications, and necessary updates. It will be essential to maintain detailed records of support incidents, solutions provided, and inventory ma...

The Helpdesk Engineer role based in Mumbai (Fort CST) within the IT Support department is responsible for providing technical support and assistance to end-users for various hardware and software issues. Your primary tasks will involve troubleshooting, diagnosing, and resolving technical problems while ensuring exceptional customer service and user satisfaction. Additionally, you will document issues and solutions, as well as escalate more complex problems to higher-level IT staff when necessary. You will be expected to provide first-line support to end-users through phone, email, and chat, troubleshooting hardware and software issues including operating systems, applications, and networking...

As a Technical Support team member, your role will involve providing assistance with hardware and software issues, including installing and configuring applications, troubleshooting network connectivity problems, and helping users with printing and scanning challenges. In addition to technical support, you will be responsible for maintaining the cleanliness, safety, and security of the computer lab. This includes conducting regular physical checks on equipment, identifying maintenance issues, and promptly reporting them to the relevant personnel. Your duties will also include assisting users with their inquiries, offering basic instructions on equipment usage, and ensuring compliance with la...

As an integral part of the SAP team, you will have the opportunity to contribute to our mission of helping the world run better. Our company culture is centered around collaboration and a collective dedication to driving positive change. We are committed to laying the groundwork for the future and fostering an inclusive workplace that values diversity, promotes flexibility, and is guided by purpose-driven and forward-thinking initiatives. Joining us means being a part of a supportive and nurturing team environment that emphasizes continuous learning and growth, acknowledges individual achievements, and offers a range of benefits tailored to your needs. Your role will involve working within t...

As an HR Advisory Associate at Accenture, you will be responsible for managing multiple stakeholders in the Talent & HR Practice - HR Analytics field. With 1-3 years of experience and a qualification in Any Graduation, you will be part of the global workday center of excellence team. Your roles and responsibilities will include Mass Data Uploads & Integrations, Data Preparation, Data Audits & Compliance, Regular Audits, Reporting, User Assistance, System Maintenance, Data Validation, Custom Reporting, and Issue Resolution. You will work closely with IT and HRIS teams to ensure the accuracy and completeness of data entered into Workday, develop custom reports to monitor key HR metrics, and pr...

As a Full Stack Cloud Engineer at SAP Signavio PAM, you will have the opportunity to contribute to shaping the future of SAP Signavio Process Analysis and Mining. In this role, you will work within an agile, interdisciplinary, and international environment focused on developing a scalable SaaS solution in the SAP Cloud Platform. Your responsibilities will include collaborating closely with a high-energy team to gather data from various source systems and implement suitable technologies and features for efficient data exploration and analysis. The ideal candidate for this role is expected to bring a wealth of experience and a strong passion for software development. You will be an integral pa...

As an integral part of SAP, you will be joining a collaborative and purpose-driven company culture that is dedicated to helping the world run better. We believe in building the foundation for tomorrow by embracing diversity, fostering flexibility, and focusing on purpose-driven and future-focused work. In this highly collaborative environment, you will have the opportunity to contribute your individual talents, grow through learning and development initiatives, and choose from a variety of benefit options. In your role, you will be part of a team that operates the largest HCM Cloud globally, supporting millions of users across various industries and countries. With end-to-end ownership of pr...

As a Technical Support Specialist, your main responsibility will be to provide advanced support for desktop systems, applications, and peripherals. This includes promptly and efficiently resolving any issues that may arise. Your troubleshooting skills will be crucial as you will be required to diagnose and troubleshoot hardware and software problems, implementing effective solutions to minimize downtime. Another important aspect of your role will be to assist end-users with technical queries, offering clear guidance and support to enhance their productivity. You will also be responsible for configuring and installing desktop systems, including operating systems, software applications, and ne...

As a Full Stack Cloud Engineer at SAP Signavio PAM, you will play a crucial role in shaping the future of the product within an agile, interdisciplinary, and international setting. The primary focus will be on developing a scalable SaaS solution in the SAP Cloud Platform, with the goal of supporting 3000 customers in the next three years. Collaboration and diversity are key aspects of our team, and we welcome individuals who can bring new perspectives and complement our existing strengths. In this role, you will work closely with a dynamic team to gather data from various source systems and leverage suitable technologies to enable efficient exploration and analysis of the data. Your contribu...

1. Technical Support 2. Installation & Configuration 3. Troubleshooting 4. Network Support 5. User Assistance 6. Documentation 7. Collaboration Looking for a Candidate with exp. in desktop support with networking, hardware and troubleshooting.

We have Multiple openings with our esteemed client in Hyderabad Campus. Please find below the Position Details for - Positions - TSO - Content and Technical writer Job Location - HYD / PUNE / BANGALORE / CHENNAI Job Description: Content and Technical writer • Creating user assistance (UA) deliverables that enable users to deploy, administer, and use SAP software. UA deliverables include, but are not limited to, terminology, UI texts, guides, multimedia (graphics and videos), scripts, in-app help, tutorials, API references, and social media content. • Testing the software that you describe in the UA deliverables. • Contributing to the usability of the software by reviewing UI screens and text...

SAP Support Job Title : SAP Support Location : Chennai, Hyderabad, Bangalore Experience : 1-3 Role Summary: Provides support for SAP modules, ensuring system stability and user assistance. Key Responsibilities: Troubleshoot SAP issues and provide resolutions. Assist users with SAP functionalities. Collaborate with SAP consultants and developers. Monitor system performance and updates. Skills & Qualifications: Experience in SAP (FI/CO, MM, SD, etc.). Strong analytical and communication skills. Knowledge of SAP tools and processes.