10 User Assistance Jobs

As a Technical Support Specialist, you will be responsible for providing advanced support for desktop systems, applications, and peripherals in a prompt and efficient manner. Your role will involve diagnosing and troubleshooting hardware and software issues, implementing effective solutions to minimize downtime. You will also assist end-users with technical queries, offering clear guidance and support to enhance their productivity. In addition, you will be involved in configuring and installing desktop systems, including operating systems, software applications, and necessary updates. It will be essential to maintain detailed records of support incidents, solutions provided, and inventory management in the ticketing system. Collaboration with other IT teams is crucial to resolving complex issues and contributing to projects aimed at enhancing the overall IT infrastructure. Furthermore, you will play a key role in providing training and mentorship to junior support staff, sharing knowledge and best practices to support their professional development. You will also be tasked with identifying areas for process improvement in desktop support operations and recommending solutions to enhance efficiency. Overall, this position offers a dynamic environment where you can leverage your technical expertise to deliver exceptional support services and contribute to the continuous improvement of IT operations.,

The Helpdesk Engineer role based in Mumbai (Fort CST) within the IT Support department is responsible for providing technical support and assistance to end-users for various hardware and software issues. Your primary tasks will involve troubleshooting, diagnosing, and resolving technical problems while ensuring exceptional customer service and user satisfaction. Additionally, you will document issues and solutions, as well as escalate more complex problems to higher-level IT staff when necessary. You will be expected to provide first-line support to end-users through phone, email, and chat, troubleshooting hardware and software issues including operating systems, applications, and networking problems. Diagnosing and resolving technical problems related to desktops, laptops, printers, and peripherals, assisting with system configurations, installations, and updates, and maintaining accurate records of support requests, solutions, and user interactions using a ticketing system are crucial aspects of this role. Guiding users through problem-solving processes, offering clear instructions, and escalating complex issues to senior IT staff or specialized teams for resolution are also key responsibilities. Furthermore, you will provide basic training and support to users on new systems and software applications, assist with onboarding new employees, monitor system performance, manage IT inventory, stay updated with industry trends, and focus on continuous improvement in support processes and technical skills enhancement. To qualify for this position, you should hold a Bachelor's degree in Information Technology, Computer Science, or a related field, or have equivalent experience. Proven experience in a helpdesk or technical support role with a solid understanding of computer systems, networks, and software applications is required. Proficiency in Windows and Mac OS environments, along with experience in common productivity software, is essential. Relevant certifications such as CompTIA A+ and ITIL Foundation are preferred. Excellent communication skills, strong problem-solving abilities, and a customer-centric approach are also necessary for this role. This full-time, permanent position offers opportunities for career growth, a dynamic work environment, competitive compensation, and a collaborative culture. Interested candidates should submit their resume and a cover letter to the provided email address with the subject line "Helpdesk Engineer Application." Benefits include commuter assistance and health insurance, with the role requiring occasional after-hours support and the ability to work in a fast-paced environment. Preferred skills include knowledge in hardware, Windows desktop OS level issues, printer troubleshooting, basic network knowledge, and troubleshooting skills, as well as optimizing operational processes and procedures for efficiency while maintaining quality standards.,

As a Technical Support team member, your role will involve providing assistance with hardware and software issues, including installing and configuring applications, troubleshooting network connectivity problems, and helping users with printing and scanning challenges. In addition to technical support, you will be responsible for maintaining the cleanliness, safety, and security of the computer lab. This includes conducting regular physical checks on equipment, identifying maintenance issues, and promptly reporting them to the relevant personnel. Your duties will also include assisting users with their inquiries, offering basic instructions on equipment usage, and ensuring compliance with lab procedures and policies to create a conducive working environment. You will be expected to maintain detailed records of your activities, document maintenance and repair tasks, and generate reports as necessary to track progress and identify areas for improvement. Furthermore, you will be in charge of managing lab supplies, overseeing inventory levels, and placing orders for necessary items to ensure smooth lab operations. As part of your responsibilities, you will monitor the lab environment, supervise equipment usage, and remain vigilant for any potential security threats such as malware or spyware to safeguard the lab's integrity and functionality.,

As an integral part of the SAP team, you will have the opportunity to contribute to our mission of helping the world run better. Our company culture is centered around collaboration and a collective dedication to driving positive change. We are committed to laying the groundwork for the future and fostering an inclusive workplace that values diversity, promotes flexibility, and is guided by purpose-driven and forward-thinking initiatives. Joining us means being a part of a supportive and nurturing team environment that emphasizes continuous learning and growth, acknowledges individual achievements, and offers a range of benefits tailored to your needs. Your role will involve working within the largest HCM Cloud globally, catering to over 120 million users and facilitating billions of transactions across 26 industries and 90 countries. You will collaborate closely with agile teams that oversee every aspect of product development, from design to release, and play a pivotal role in shaping the Skills Intelligence landscape. We are seeking talented individuals to join our team and drive ongoing innovations in the cloud space, all while finding purpose in their work and making a meaningful impact. By becoming a part of the Human Revolution at SAP, you will have the opportunity to unleash your full potential and bring your best self to the forefront. At SAP, our innovations empower hundreds of thousands of customers worldwide to enhance collaboration, streamline operations, and leverage business insights effectively. While we have a strong foundation in ERP software, we have evolved to become a leader in comprehensive business application software and services spanning database management, analytics, intelligent technologies, and experience management. With a global workforce of over 100,000 employees and 200 million cloud users, we are deeply committed to our purpose and future goals, fostering a culture of collaboration, personal growth, and continuous development. Whether we are bridging global industries, connecting people, or integrating platforms, we are dedicated to delivering tailored solutions to every challenge. Join us at SAP to unlock your potential and excel in a dynamic and inclusive environment. Diversity and inclusion are at the core of SAP's identity, supported by a culture that prioritizes well-being, flexibility, and equal opportunities for all employees. Our inclusive environment ensures that individuals from all backgrounds can thrive and excel to their fullest potential. We believe in the strength that arises from embracing diverse talents and qualities within our workforce, and we are committed to empowering our employees to build confidence and achieve their career aspirations. By unleashing the collective potential of our team members, we strive to create a more equitable and inclusive world for all. SAP is dedicated to maintaining an equal opportunity workplace and is proud to be an affirmative action employer. We uphold the principles of Equal Employment Opportunity and provide necessary accommodations for applicants with physical or mental disabilities to ensure accessibility throughout the recruitment process. If you require assistance or special accommodations to apply for a position at SAP, please reach out to our Recruiting Operations Team at Careers@sap.com. For SAP employees, it is important to note that only permanent roles are eligible for the SAP Employee Referral Program, in accordance with the eligibility criteria outlined in the SAP Referral Policy. Certain conditions may apply specifically to roles in Vocational Training. EOE AA M/F/Vet/Disability: Please be advised that successful candidates may be subject to a background verification conducted by an external vendor. Requisition ID: 428040 | Work Area: Software-Design and Development | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid. (Job Segment:),

As an HR Advisory Associate at Accenture, you will be responsible for managing multiple stakeholders in the Talent & HR Practice - HR Analytics field. With 1-3 years of experience and a qualification in Any Graduation, you will be part of the global workday center of excellence team. Your roles and responsibilities will include Mass Data Uploads & Integrations, Data Preparation, Data Audits & Compliance, Regular Audits, Reporting, User Assistance, System Maintenance, Data Validation, Custom Reporting, and Issue Resolution. You will work closely with IT and HRIS teams to ensure the accuracy and completeness of data entered into Workday, develop custom reports to monitor key HR metrics, and provide insights to clients as needed. Accenture is a global professional services company known for its leading capabilities in digital, cloud, and security. With a workforce of 699,000 people serving clients in more than 120 countries, we embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities. If you have the ability to manage multiple stakeholders and are passionate about HR Analytics, this role at Accenture as an HR Advisory Associate could be the right fit for you. Join us in delivering on the promise of technology and human ingenuity every day. Visit www.accenture.com to learn more about our services and opportunities.,

As a Full Stack Cloud Engineer at SAP Signavio PAM, you will have the opportunity to contribute to shaping the future of SAP Signavio Process Analysis and Mining. In this role, you will work within an agile, interdisciplinary, and international environment focused on developing a scalable SaaS solution in the SAP Cloud Platform. Your responsibilities will include collaborating closely with a high-energy team to gather data from various source systems and implement suitable technologies and features for efficient data exploration and analysis. The ideal candidate for this role is expected to bring a wealth of experience and a strong passion for software development. You will be an integral part of a scrum team based in Bangalore, working in collaboration with teams in Germany. Your role will involve iterating quickly to enhance the product and support its growth to cater to a larger customer base in the coming years. Additionally, your diverse background and unique perspectives will be highly valued as part of the team dynamic. As a key player in the development of SAP Signavio Process Insights, a SaaS product designed to help SAP customers improve their business process performance, you will have the opportunity to contribute to a product that has demonstrated significant success in the market. This innovative product offers the freedom to shape the future while leveraging cutting-edge technologies with a cloud-first approach. At SAP, we are committed to fostering a culture of inclusion, well-being, and flexible working models to ensure that every individual, regardless of background, feels valued and empowered to perform at their best. We believe in the strength of diversity and invest in our employees" development to unlock their full potential. By joining SAP, you will become part of a purpose-driven and future-focused organization with a global reach, dedicated to driving innovation and creating a more equitable world. SAP is an equal opportunity employer that values diversity and is committed to providing accessibility accommodations to applicants with disabilities. If you require assistance or accommodation during the application process, please reach out to the Recruiting Operations Team at Careers@sap.com. We are dedicated to promoting a workplace where all talents are unleashed, and everyone has the opportunity to thrive and succeed. Join SAP in bringing out your best and contributing to the success of over four hundred thousand customers worldwide through our innovative business application software and services. As a cloud company with a strong emphasis on collaboration and personal development, we are focused on ensuring that every challenge is met with the right solution. Be a part of our inclusive and forward-thinking team at SAP, where your unique capabilities are recognized and celebrated.,

As an integral part of SAP, you will be joining a collaborative and purpose-driven company culture that is dedicated to helping the world run better. We believe in building the foundation for tomorrow by embracing diversity, fostering flexibility, and focusing on purpose-driven and future-focused work. In this highly collaborative environment, you will have the opportunity to contribute your individual talents, grow through learning and development initiatives, and choose from a variety of benefit options. In your role, you will be part of a team that operates the largest HCM Cloud globally, supporting millions of users across various industries and countries. With end-to-end ownership of product development, design, release, and more, you will play a key role in driving continuous innovations in the cloud and shaping the future of Skills Intelligence market. Join us in the forefront of technology and be a part of the Human Revolution by bringing purpose to your work and making a meaningful impact. At SAP, we are committed to empowering our employees to bring out their best. With a focus on collaboration, innovation, and personal development, we strive to help our global customer base work more efficiently and effectively. As a market leader in business application software and related services, we are dedicated to driving positive change and ensuring that every challenge receives a solution it deserves. Join our purpose-driven and future-focused team to unleash your full potential and make a difference in the world. SAP values inclusion, health, and well-being, and offers flexible working models to ensure that every individual, regardless of background, can thrive. We believe in the strength of diversity and invest in our employees to help them reach their full potential. As an equal opportunity employer, SAP is committed to providing accessibility accommodations and fostering a workplace where all talents are recognized and valued. Join us in creating a more equitable world where everyone can contribute and succeed. If you are interested in joining SAP and require accommodation during the application process, please reach out to our Recruiting Operations Team at Careers@sap.com. We are dedicated to providing equal employment opportunities and creating a supportive environment for all individuals. Grow your career with SAP and be part of a team that believes in unleashing talent and driving positive change in the world.,

As a Technical Support Specialist, your main responsibility will be to provide advanced support for desktop systems, applications, and peripherals. This includes promptly and efficiently resolving any issues that may arise. Your troubleshooting skills will be crucial as you will be required to diagnose and troubleshoot hardware and software problems, implementing effective solutions to minimize downtime. Another important aspect of your role will be to assist end-users with technical queries, offering clear guidance and support to enhance their productivity. You will also be responsible for configuring and installing desktop systems, including operating systems, software applications, and necessary updates. Documentation is a key part of this position, and you will be expected to maintain detailed records of support incidents, solutions provided, and inventory management in the ticketing system. Collaboration with other IT teams will also be essential as you work closely with them to resolve complex issues and contribute to projects aimed at improving the overall IT infrastructure. In addition to your technical responsibilities, you will also be involved in training and mentorship activities, providing guidance to junior support staff and sharing knowledge and best practices. You will be encouraged to identify areas for process improvement in desktop support operations and recommend solutions to enhance efficiency.,

As a Full Stack Cloud Engineer at SAP Signavio PAM, you will play a crucial role in shaping the future of the product within an agile, interdisciplinary, and international setting. The primary focus will be on developing a scalable SaaS solution in the SAP Cloud Platform, with the goal of supporting 3000 customers in the next three years. Collaboration and diversity are key aspects of our team, and we welcome individuals who can bring new perspectives and complement our existing strengths. In this role, you will work closely with a dynamic team to gather data from various source systems and leverage suitable technologies to enable efficient exploration and analysis of the data. Your contributions will be instrumental in driving the success of SAP Signavio Process Insights, a SaaS product designed to help SAP customers enhance their business process performance. This innovative product offers a unique opportunity to shape the future while working with cutting-edge technologies in a cloud-first environment. The ideal candidate for this position is an experienced and passionate individual with a strong background in developing scalable solutions. You will collaborate with a scrum team comprising developers, scrum masters, User Assistance developers, and User Experience designers in Bangalore, while also engaging with teams in Germany. Your expertise and commitment will be pivotal in driving the growth and success of SAP Signavio Process Insights. At SAP, we are committed to fostering a culture of inclusion and diversity, where every individual is valued and empowered to perform at their best. Our purpose-driven approach and focus on personal development ensure that each employee has the opportunity to realize their full potential. By joining SAP, you become part of a global team dedicated to driving innovation and creating a more equitable world. SAP is an equal opportunity employer and strongly believes in providing accessibility accommodations to applicants with disabilities. We are dedicated to promoting diversity and inclusion in the workplace, and we welcome individuals from all backgrounds to apply and contribute to our mission of making the world run better.,

1. Technical Support 2. Installation & Configuration 3. Troubleshooting 4. Network Support 5. User Assistance 6. Documentation 7. Collaboration Looking for a Candidate with exp. in desktop support with networking, hardware and troubleshooting.