34 User Assistance Jobs

The User Assistance expert is a central role in terminology proficiency and documentation of the solution. Excellent English skills (ideally on the level of a native speaker) are required. It is strongly recommended that promising candidates to take the SAP user assistance test (which is part of the standard recruitment process for internal hires and recommended for c-users). It gives a good indication of the language proficiency of the candidate, and of their ability to structure content and write clearly and concisely. Responsibilities Work with product management, development, and other roles to understand the product, and the information needs of customers and partners Based on the relea...

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Enterprise Technology & Infrastructure Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading wo...

Job Category Enterprise Technology & Infrastructure Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The Sal...

Educational Qualification: Candidate should have a B.Lib (Bachelor of Library Science) degree. Technical Skills: Should have sound knowledge of computers and library management software. Language Skills: Fluency in English, both written and verbal. Library Management: Manage library resources, catalog books, and maintain records of issued and returned books. Support Role: Assist students, staff, and visitors in locating resources and using library facilities efficiently. Documentation: Maintain proper records of inventory, acquisitions, and library activities.

Educational Qualification: Candidate should have a B.Lib (Bachelor of Library Science) degree. Technical Skills: Should have sound knowledge of computers and library management software. Language Skills: Fluency in English, both written and verbal. Library Management: Manage library resources, catalog books, and maintain records of issued and returned books. Support Role: Assist students, staff, and visitors in locating resources and using library facilities efficiently. Documentation: Maintain proper records of inventory, acquisitions, and library activities.

Your Responsibilities: - User Assistance: You will provide functional support to ServiceNow users, assisting them with queries and helping them navigate the platform effectively. - Process Analysis: You will work with business stakeholders to understand their processes and requirements, ensuring that ServiceNow configurations align with business needs. - Configuration Support: You will assist in the configuration of ServiceNow modules to meet functional requirements, working closely with technical teams to implement changes. - Training and Documentation: You will develop and deliver training sessions for end-users, and create comprehensive documentation to support user adoption and understan...

As a Helpdesk Engineer at Kandla Port in the IT Support department, your primary responsibility will be to provide technical support and assistance to end-users for various hardware and software issues. You will troubleshoot, diagnose, and resolve technical problems while ensuring exceptional customer service and maintaining user satisfaction. Your role will involve documenting issues and solutions, as well as escalating more complex problems to higher-level IT staff when necessary. Key Responsibilities: - Provide first-line technical support to end-users via phone, email, and chat - Troubleshoot hardware and software issues, including operating systems, applications, and networking problems...

As an HR Advisory Analyst at Accenture, your role will involve being a part of the Global Workday Center of Excellence. You will be responsible for Mass Data Uploads & Integrations, Data Preparation, Data Audits & Compliance, Regular Audits, Reporting, User Assistance, System Maintenance, Data Validation, Custom Reporting, and Issue Resolution. Key Responsibilities: - Manage multiple stakeholders effectively - Conduct periodic audits to identify and rectify data discrepancies, duplicate records, and inconsistencies - Generate audit reports and provide insights to clients as needed - Provide support to HR users regarding Workday functionalities, troubleshooting issues, and offering guidance -...

As a Technical Support Specialist, you will play a crucial role in ensuring the smooth operation of desktop systems and applications. Your responsibilities will include: - Providing advanced support for desktop systems, applications, and peripherals, resolving issues promptly and efficiently. - Diagnosing and troubleshooting hardware and software problems, implementing effective solutions to minimize downtime. - Assisting end-users with technical queries, providing clear guidance and support to enhance their productivity. - Configuring and installing desktop systems, including operating systems, software applications, and necessary updates. - Maintaining detailed records of support incidents...

As a SAP Business Objects (BO) Support Specialist, your role will involve providing technical support for SAP BO solutions, troubleshooting issues, and collaborating with stakeholders. Your key responsibilities will include: - Providing technical support for SAP Business Objects applications, including troubleshooting and issue resolution. - Monitoring and maintaining the performance and availability of SAP BO systems. - Assisting users with report creation, modification, and optimization. - Implementing and maintaining data models and universes in Business Objects. - Conducting regular system audits to ensure data quality and integrity. - Collaborating with IT and business teams to understa...

About the Organization: Headquartered in Chandigarh, PrepLadder is India's largest online learning platform for toughest medical entrance exams. Incepted in 2015 by school friends Dr. Deepanshu Goyal, Vitul Goyal and Sahil Goyal, PrepLadder was initially built to help medical students achieve their dream of cracking the PG examination. We have been acquired by Unacademy in 2020. We aim to provide quality education which is easily accessible to everyone. Our purpose is to ensure that Every student, everywhere, reaches their highest potential Categories we cater in: Medical (NEET PG, FMGE, NEET SS) PrepLadder has close to two million sign ups/1858691 to be precise. Our #Phenomenal strength wit...

As an IT Support Specialist focusing on Mac systems, your main role will include providing technical support for Mac hardware and software. This involves diagnosing and resolving issues related to macOS, applications, and network connectivity. You will also be responsible for setting up, configuring, and troubleshooting Mac systems and peripherals. Additionally, you will perform regular system updates, patches, and backups, monitor system performance, and ensure compliance with organizational IT policies and procedures. Your key responsibilities will include: - Providing first and second-level support for Mac hardware and software issues - Diagnosing and resolving issues related to macOS, ap...

As a Technical Support Specialist, your role involves providing advanced support for desktop systems, applications, and peripherals. You will be responsible for resolving issues promptly and efficiently to ensure smooth operations. Key Responsibilities: - Troubleshooting: Diagnose and troubleshoot hardware and software problems to minimize downtime by implementing effective solutions. - User Assistance: Assist end-users with technical queries to enhance their productivity by providing clear guidance and support. - System Configuration: Configure and install desktop systems, including operating systems, software applications, and updates. - Documentation: Maintain detailed records of support ...

Job Responsibilities: Organize and maintain library resources, catalogues, and databases. Assist students, staff, or users in locating and accessing materials. Manage the issuing and return of books and other library resources. Maintain digital records using library management software. Ensure the library is a quiet, welcoming, and resourceful environment. Stay updated with new technologies and trends in library science.

This role involves a comprehensive range of responsibilities across network design, security, and system support. You will be responsible for designing and implementing secure, scalable network solutions, configuring and managing firewalls (FortiGate, Kerio Control), and ensuring network security through proactive monitoring and regular audits. Additionally, you will maintain network infrastructure, troubleshoot connectivity issues, and provide desktop and systems support, ensuring smooth IT operations across the organization. Collaboration with IT teams will be key to optimizing the performance and security of network and system environments. Key Responsibilities Network Design and Implemen...

Job Description Responsible for designing, developing, and maintaining user assistance and product documentation for Oracle Cloud Infrastructure. Collaborate with multiple internal stakeholders to design our next generation of user assistance technology and implement new embedded help delivery mechanisms that improve how technical information is delivered to our customers. Partner with engineering teams who create features while you produce accompanying documentation from blank pages using mock ups, informational pages, product descriptions, demos, and your own hands-on testing in the OCI Console. Responsibilities Create a variety of user assistance for your assigned OCI services and other p...

The Helpdesk Engineer role in Mumbai (CST) within the IT Support department involves providing technical support and assistance to end-users for hardware and software issues. Your responsibilities include troubleshooting, diagnosing, and resolving technical problems, ensuring exceptional customer service, and documenting issues and solutions. You will escalate complex problems to higher-level IT staff, maintain accurate records, and provide user training and assistance. Key Responsibilities: - Provide first-line technical support via phone, email, and chat, troubleshooting hardware and software issues. - Diagnose and resolve technical problems related to desktops, laptops, printers, and peri...

You will be responsible for managing the activities of staff involved in designing, developing, and maintaining user assistance for Oracle products. This includes a variety of materials such as training courses, certification exams, documentation, tutorials, videos, embedded help in UI, sample code, eBooks, and infographics. As the regional manager, you will develop strong connections with writer service teams, support organizational priorities, and oversee 1-2 small-to-medium sized programs, which may involve cross-functional collaboration with groups like Support or tech-specific projects such as developing AI solutions or optimizing monthly analytics. Your role as a centralized team manag...

We are seeking a motivated and detail-oriented Junior SAP FICO Consultant with 02 years of experience and formal training in SAP Finance and Controlling (FICO). The selected candidate will contribute to SAP implementation, support, and enhancement projects, working in close collaboration with business teams. Assist in SAP FICO module configuration, testing, and production support. Work across core FI (Financial Accounting) and CO (Controlling) processes including General Ledger (GL), Accounts Receivable (AR), Asset Accounting (AA), Cost Center Accounting (CCA), Profit Center Accounting (PCA), and Internal Orders (IO). Help in financial reporting, account reconciliations, and period-end closi...

As an HR Advisory Analyst at Accenture, you will be responsible for playing a pivotal role in the Talent & HR Practice - HR Analytics domain. With a qualification of any Graduation and 3 to 5 years of experience, you will join a global professional services company known for its expertise in digital, cloud, and security solutions. Accenture, with its unparalleled experience and specialized skills across various industries, offers Strategy and Consulting, Technology and Operations services, all powered by an extensive network of Advanced Technology and Intelligent Operations centers. With a workforce of 699,000 people across more than 120 countries, we strive to deliver the promise of technol...

As an integral part of SAP, you will be contributing to our mission of helping the world run better. Our company culture thrives on collaboration and a collective commitment to driving positive change globally. We are dedicated to laying the groundwork for a brighter future every day. Our inclusive workplace values diversity, flexibility, and purpose-driven work, offering you a supportive team environment that fosters learning, recognizes individual efforts, and provides a range of benefits for your well-being. Joining our dynamic team, you will be part of the largest HCM Cloud operation globally, serving over 120 million users in 90+ countries across 26 industries. Working in agile teams, y...

As a Helpdesk Engineer at our Chennai Port location within the IT Support department, you will be responsible for providing technical support and assistance to end-users facing hardware and software issues. Your role will involve troubleshooting, diagnosing, and resolving technical problems to ensure exceptional customer service and user satisfaction. You will also document issues and solutions, escalate complex problems when necessary, and assist in system monitoring and inventory management. In this role, you will provide first-line support to end-users through phone, email, and chat, addressing issues related to desktops, laptops, printers, and other peripherals. You will maintain accurat...

As a Technical Support Specialist, you will be responsible for providing advanced support for desktop systems, applications, and peripherals in a prompt and efficient manner. Your role will involve diagnosing and troubleshooting hardware and software issues, implementing effective solutions to minimize downtime. You will also assist end-users with technical queries, offering clear guidance and support to enhance their productivity. In addition, you will be involved in configuring and installing desktop systems, including operating systems, software applications, and necessary updates. It will be essential to maintain detailed records of support incidents, solutions provided, and inventory ma...

The Helpdesk Engineer role based in Mumbai (Fort CST) within the IT Support department is responsible for providing technical support and assistance to end-users for various hardware and software issues. Your primary tasks will involve troubleshooting, diagnosing, and resolving technical problems while ensuring exceptional customer service and user satisfaction. Additionally, you will document issues and solutions, as well as escalate more complex problems to higher-level IT staff when necessary. You will be expected to provide first-line support to end-users through phone, email, and chat, troubleshooting hardware and software issues including operating systems, applications, and networking...

As a Technical Support team member, your role will involve providing assistance with hardware and software issues, including installing and configuring applications, troubleshooting network connectivity problems, and helping users with printing and scanning challenges. In addition to technical support, you will be responsible for maintaining the cleanliness, safety, and security of the computer lab. This includes conducting regular physical checks on equipment, identifying maintenance issues, and promptly reporting them to the relevant personnel. Your duties will also include assisting users with their inquiries, offering basic instructions on equipment usage, and ensuring compliance with la...