System Engineer - Windows - Data Center

• A strong understanding of products and technologies, particularly within the

  Cloud and Datacenter

  industry, to deliver top-quality service to customers.
• Monitor the market closely to identify potential threats from competitors.
• Demonstrate strong teamwork skills and the ability to lead and support teams in challenging and dynamic environments.
• Possess hands-on experience in a Datacenter environment with a solid grasp of its complexities.
• Oversee customer engagement throughout project implementation, service management, and ongoing support.

Technical Abilities:

• Installation, configuration & maintenance of various

  Windows Servers i.e. 2016, 2019, 2022, 2025.

• Backup and restoration of data from backup servers on

  Acronis and Veeam backup

  software
• Management, installation and configuration of

  Active Directory

  , joining machines to domain.
• Installation and configuration of

  MSSQL

  and

  Mysql, Backup

  scheduling and restore database.
• Good Understanding and Knowledge of

  Webservers

  like IIS, Plesk

  and

  cPanel.

• Knowledge

  of DNS Records

  ,

  Domain registration

  and

  SSL Implementation

  .
• Installation, configuration, manage & troubleshooting of

  DNS Server, DHCP Server, FTP Server

  etc.
• Having knowledge of

  VMware

  virtualization.
• Must have worked on Windows Servers and managed independently.
• Proficient in using email clients such as

  Outlook, Thunderbird, Microsoft 365, and Google Workspace

  , with a strong understanding of IMAP, POP3, and SMTP protocols.
• Good knowledge of

  Email backups

  and restorations.
• Expertise in installation, configuration, and troubleshooting of

  Tally

  .
• Skilled in the installation and configuration of

  TSplus

  remote access software.
• Having basic networking skills, including knowledge of

  IP classes

  ,

  classless IP

  ,

  subnetting

  , crossover and straight-through cabling,

  L1 switch setup

  , and a foundational understanding of

  L2 switches

  .
• Understanding of

  Data Center Infrastructure

  like knowledge of

  NIC cards, storage drives, cabling, backup tape drives,

  basic knowledge of physical servers work process.
• Ability to understand Customer issues very quickly based on collected information and resolving them efficiently.
• Proficient in providing technical support and communicating with clients via email and phone.
• Strong troubleshooting skills in areas such as printing issues, laptop and desktop problems, internet connectivity, and access-related issues.

Role & Manageability:

• Take a proactive and innovative approach to handling support situations.
• Build trust and public relations with key account customers, addressing their issues and responding to their requests at any time.
• Willing to work in

  24X7

  working hours in shifts.
• Promote the company's image through attitude, professionalism, knowledge, customer-centric approach, and prompt responsiveness to customer needs.

JOB REQUIREMENTS

• Bachelor degree / Technical degree

Experience:

• Must have

  minimum 2 years

  of experience in technical support.
• Knowledge and experience in a data center environment is preferred is must.

Skills:

• Good verbal and written communication and presentation skills
• Team player who is flexible and excels in an entrepreneurial environment
• Ability to work under pressure
• Fluent in English would be a plus

Others:

• Preferred

  Male

  candidate only.
• Residing in and around

  Noida

  only.