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2.0 - 4.0 years
2 - 4 Lacs
Mumbai
Work from Office
Role & responsibilities- Job Title: System Administrator / Sr. System Administrator Location: Andheri West Department: IT Reporting To: IT Manager Job Summary: The System Administrator will be responsible for maintaining, upgrading, and managing software, hardware, and networks across office and site operations. The role involves ensuring smooth functioning of IT systems, providing technical support to office staff and site teams, and enforcing IT policies and data security protocols. The candidate must be capable of coordinating remotely and in-person with site personnel to resolve issues and maintain compliance with IT standards. Key Responsibilities: Office Infrastructure Management: Manage installation, configuration, and maintenance of office desktops, laptops, printers, servers, routers, switches, and firewalls. Monitor system performance and troubleshoot issues related to hardware, software, and networking. Manage data backup and disaster recovery procedures. Handle software licensing and ensure compliance. Network and Security: Maintain secure network access and implement cybersecurity measures (antivirus, endpoint security, firewalls). Regularly update and patch systems to ensure security. Monitor network traffic and manage firewalls, VPNs, and remote access controls. User Support & Troubleshooting: Act as the first point of contact for internal technical support across departments. Assist in onboarding/offboarding users, email account setup, and system access control. Resolve system-related issues raised by the site or office team promptly. Site Team Coordination: Provide remote/onsite IT support to site teams across multiple project locations. Coordinate installation of internet devices, biometric machines, CCTV, and other tech infrastructure at sites. Monitor uptime of site connectivity and ensure data from sites (e.g., attendance logs, project updates) is synced with head office systems. Train site staff on usage of IT systems as required. Asset & Inventory Management: Maintain accurate records of IT assets and equipment issued to staff and sites. Conduct regular audits and ensure proper tagging and documentation of IT inventory. Skills & Qualifications: Bachelors degree in Information Technology or related field. Proven experience (3–5 years) as a System Administrator. Strong knowledge of Windows, Active Directory, Office 365, and networking concepts. Familiarity with remote desktop tools, VPNs, firewall management, and endpoint security solutions. Excellent problem-solving and communication skills. Willingness to travel to sites occasionally when required.
Posted 3 days ago
2.0 - 3.0 years
0 - 2 Lacs
Jaipur
Work from Office
Job description We are in the process of hiring desktop support professionals for our leading client in Jaipur/ Kishengarh. IT Support: Troubleshooting Various IT Related issues such as Laptop, Desktop, Server, Printer support, Video Conferencing unit, outlook configuration. Exp - 2 yrs Location - Jaipur/Kishengarh Budget - 3lpa Max Note - Immediate joiners are only preferred others pls excuse Interested candidates can share resumes to Varsha.easwaran@3i-Infotech.com or contact me at 9869816404
Posted 4 days ago
12.0 - 15.0 years
14 - 19 Lacs
Chennai
Work from Office
Project Role : Large Language Model Architect Project Role Description : Architect large language models (LLM) that can process and generate natural language. Design neural network parameters, trained on large quantities of unlabeled text data. Must have skills : Large Language Models Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Large Language Model Architect, you will be responsible for architecting large language models that can effectively process and generate natural language. Your typical day will involve designing neural network parameters and working with extensive datasets to ensure the models are trained on large quantities of unlabeled text data, ultimately contributing to advancements in natural language processing technology. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Expected to provide solutions to problems that apply across multiple teams.- Mentor junior professionals to enhance their skills and knowledge in language model architecture. Professional & Technical Skills: - Must To Have Skills: Proficiency in Large Language Models.- Strong understanding of neural network architectures and their applications in natural language processing.- Experience with training and fine-tuning large-scale language models.- Familiarity with data preprocessing techniques for text data.- Knowledge of evaluation metrics for language models and their performance assessment. Additional Information:- The candidate should have minimum 12 years of experience in Large Language Models.- This position is based at our Chennai office.- A 15 years full time education is required. Qualification 15 years full time education
Posted 4 days ago
1.0 - 5.0 years
4 - 6 Lacs
Bengaluru
Work from Office
Job Description of Service Desk Analyst Role: TECHNICAL SUPPORT ASSOCIATE Accountability Ability to work in 24*7 environment, this is a must First Point of Contact for users to report Technical issues Record all interactions through call, email or chat in the Ticketing System. Resolve issues under support boundaries and route issues beyond scope to the respective Support Groups. First Line Troubleshooting to be done completely using the available resources and documented before assigning/routing the tickets to the L2 Groups. Ensure reported issues are responded and addressed as per the defined SLA timelines To work towards effective and timely resolution of issues. Document the Learnings and contribute Knowledge Articles Timely Communication of Priority Issues to the respective stakeholders and coordinate until resolution. Document detailed and accurate notes, record them on ITSM tool Technical Skill set Voice Call Handling: excellent knowledge of handing voice calls and multitasking. Email Communication: professional email writing skills. Chat Communication: professional chat writing skills and multitasking. Infrastructure Monitoring: Good understanding of Infrastructure components and respective alerts. Exchange: Knowledge on functioning and configuration of Microsoft Exchange client. AD: Knowledge on - Active directory, Proxy, DNS, Group Policy. Network: Knowledge on LAN setup, basic routing and switching, passive networking. Desktop Security: Knowledge on Antivirus deployment and update, patch management, monitoring and reporting. Desktop, Laptop, Handheld devices: Knowledge on build management, OS deployment, common application installation and troubleshooting, Hardware knowledge. Troubleshooting: Remote troubleshooting experience : Desktop, Laptops, Notebook, iPhone, Network printers, etc Printers: Hands on experience on managing printers (Local & Network printers) - Lex Tools: Hand on experience on ITSM tools like HPSM, BMC Remedy, Service Now, CA Service Desk, Monitoring Tools. ITIL: Knowledge of ITIL processes and procedures. A+: knowledge of A+ processes and procedures. KM: Knowledge management understanding, review & create new knowledge articles. MS Office: Good / excellent knowledge for support of MS Office and standard software Job Description of Service Desk Analyst Windows & Smartphones: Windows operating system knowledge (e.g. Windows 7, 8.1, 10), Windows smartphone and telecommunication knowledge. COTS (standard SW, standard HW) O365: Understanding of Microsoft Office (e.g. Office 365) Key Performance Indicators (KPIs): Ensure all the User contacts are responded within the defined Turn Around Time All the L1 Incidents are resolved as per the defined Resolutions Timelines Follow-up on individual ticket stacks to ensure that tickets are addressed on a timely basis and ageing is kept at minimum. Ensure Quality Ticket Coding and Classification for all tickets being logged and processed. Taking ownership of calls/emails logged by his/her colleagues in his/her absence. Mentoring and providing floor support to the newly joined associates. Should be proactive in assisting the colleagues, during High Volume Time. Competencies: High Level of Communication Skills and ability to comfortably handle International Customers. Experience in Service Desk/Technical Support and in a Call Taking Role and competent to engage in first line interactions with end users. Flexibility to work in a 24*7 environment is mandatory Knowledge about Incident and Service desk management. Understanding of ITIL concepts Documentation Skills to contribute for Knowledge Articles and Knowledge Sharing Ability to initiate and manage Bridge Calls and coordinate in resolving P1/P2 issues. Qualification: High school, Graduate, Diploma, IT education or comparable IT professional experience Fresher (U1) Experience in years (U1) 1 to 2 years Relevant Experience (U2) 2+years Interested candidates please share your Resumes to careers@glympsehr.com Contact Manya @6364808230 / 9606523804 / 6364803282 / 6364863742
Posted 1 week ago
4.0 - 9.0 years
2 - 7 Lacs
Thane, Navi Mumbai, Mumbai (All Areas)
Work from Office
We have opening for Sr. System Engineer. Notice period- Immediate Joiner. Exp- +4 yrs ECTC- as per industry standard. JD - System Admin Windows Operating System 2016/19 Install and configure computer hardware, OS, software and applications. Continuously monitor and maintain systems. Active Directory Define the objectives and scope of your Active Directory implementation. Identify stakeholders and roles. Assess current infrastructure. Configure Active Directory. Add users and groups. Test and validate. VMWare ESX 7.x Design, install, configure, and manage virtual and cloud environments. Utilizing VMWare tools and features. Ensure security, availability and integrity of VMWare infrastructure. Monitor system performance and troubleshoot issues. Hyper-V support Manage the virtual machines on the host. Continuously monitoring. DHCP & DNS support Troubleshoot and resolve technical issues related to DNS, DHCP, and Active Directory systems Provide support to clients via phone, email, or remote sessions. Assist with system installations, upgrades, and configurations. Monitor system performance and identify areas for optimization. Collaborate with cross-functional teams to address escalated issues and provide timely resolutions. Contact Details:- Contact Person- Rutuja Thorat Number- 7738030022 Mail- tahr@magnamious.com Note- If contact person is not responding kindly share your resume on mail.
Posted 1 week ago
3.0 - 5.0 years
5 - 8 Lacs
Ahmedabad
Work from Office
Job Opening: System Administrator Required Qualifications: - MCSA, MCSE, VMware or other related certificates Any Graduation degree in Computer Science or relevant field Rotational Sift and 6 Days working Required Experience: - 2 to 8 years Skills & Experience required for System Administrator: Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization Install and upgrade computer components and software, manage virtual servers, and integrate automation processes Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions Responsible for capacity, storage planning, and database performance Strong knowledge of systems and networking software, hardware, and networking protocols Experience with scripting and automation tools A proven track record of developing and implementing IT strategy and plans Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols Proven success in an IT role. Experience with or knowledge of programming languages and operating systems, current equipment and technologies, enterprise backup and recovery procedures, systems performance-monitoring tools, active directories, virtualization, HTTP traffic, content delivery, and caching Experience in project management, application design and integration, and cloud computing Expertise in analysing and repairing large-scale distributed systems; creating volumes and assigning them to servers; and remote replication Knowledge of Networking concept Maintain essential IT infrastructure, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware Take responsibility for projects and solutions within the larger business initiative Handle business-critical IT tasks and systems that provide commercial advantage in the global marketplace Enable faster and smarter business processes, and develop analytics for meaningful insights Work with internal and external partners to communicate project status, activities, and achievements
Posted 1 week ago
4.0 - 9.0 years
3 - 7 Lacs
Nashik
Work from Office
Job Summary: Hiring an experienced Linux & Networking Engineer (5-7 yrs) to manage Linux systems, clusters & network setups. Key Responsibilities: Install/maintain Ubuntu Desktop/Server System updates, patching, LVM/RAID/NFS/iSCSI Network services: DHCP, DNS, NTP, SSH, VPNs Traffic analysis (tcpdump, iftop, nmap) Manage HA clusters, load balancing (HAProxy/NGINX) Virtualization (KVM, VMware, Docker, Proxmox) Backup/DR setup, DB: MongoDB/PostgreSQL/MSSQL Runtime support: .NET, Node.js, PHP Incident, problem & ticket handling Coordination with vendors/customers Willingness for flexible shifts Preferred Candidate: Strong Linux & networking background, cluster knowledge, and scripting expertise.
Posted 1 week ago
10.0 - 15.0 years
10 - 13 Lacs
Hyderabad
Work from Office
Job Description: Palni Inc. is seeking a seasoned and proactive Sr. Team Lead/Assistant Manager - IT and network support to oversee and elevate our IT operations across all branch locations. This role involves leading and mentoring an existing IT team, ensuring seamless end-user support, and driving excellence in IT infrastructure, including asset management, networking, internet solutions, and system security. Key Responsibilities: Lead and mentor the internal IT support team to ensure timely and high-quality resolution of technical issues across all locations. Establish and manage a centralized IT asset management system, overseeing the procurement, tagging, allocation, return, and disposal of hardware and software assets. Maintain accurate and up-to-date IT asset inventory and provide regular reports to the CTO and leadership. Design, implement, and maintain robust LAN/WAN infrastructure to optimize connectivity and minimize downtime. Address and resolve persistent internet connectivity challenges; liaise with ISPs and external vendors to ensure optimal service. Administer and secure network environments, including managing firewalls, VPNs, and enforcing network security protocols. Standardize Wi-Fi configurations and ensure full wireless coverage at all branches using consistent SSIDs and access controls. Monitor and audit network and security logs to ensure compliance with internal policies and industry standards. Manage software licenses, track renewals, and ensure vendor compliance. Oversee system security through OS patching, antivirus updates, and effective data backup strategies. Define and enforce IT policies, documentation standards, helpdesk workflows, and support best practices. Develop and track IT KPIs and SLAs, conduct performance reviews, and drive continuous improvement within the IT team. Plan and lead IT projects, including system rollouts, upgrades, and branch expansions. Required Skill Set: Strong hands-on experience in Windows Server, Active Directory, and DNS/DHCP configuration . Proficiency in managing LAN/WAN , Wi-Fi networks, firewalls (FortiGate, SonicWall, etc.), and VPNs. Experience with IT asset lifecycle management tools and inventory tracking. Familiarity with cloud-based services like Microsoft 365, Azure AD, OneDrive, and Exchange Online. Sound understanding of network security best practices and experience with antivirus solutions. Knowledge of ticketing systems , helpdesk management, and support workflows. Experience in vendor management for hardware, software, and connectivity. Strong troubleshooting and problem-solving skills across hardware, software, and network issues. Excellent documentation skills and ability to create SOPs and technical manuals. Good interpersonal and communication skills for working with cross-functional teams. Ability to manage multiple priorities and handle escalations effectively. Preferred Certifications: Azure Administrator Associate (AZ-104) Endpoint Administrator Associate CompTIA Security+ or CompTIA Network+
Posted 1 week ago
2.0 - 5.0 years
2 - 7 Lacs
Visakhapatnam, Hyderabad
Work from Office
Role & responsibilities Answer incoming calls from end user, create a ticket in ITSM applications and Triage the Issue reported (or) Work on the requested service Triage Simple to Intermediate complexity hardware faults and software defects Work on Service Requests related to End-user configuration requests Proactively assign email tickets and make outbound calls to end customers on their Service Requests • Work with end users on issues related to Windows Application & Software Troubleshooting hardware and computer peripherals such as printers and fax machines Perform password resets and provides required access to end users • Diagnose and Isolate problems based on the nature of the Issue and raise Service request with vendors as needed Provide Complete management of Service Request from Case creation to Resolution Suggest improvements to process and workflow in the support center Identify problems related to chronic cases and work with Senior Engineering resources to identify the root cause Support multiple different customers environments and ticketing systems. Preferred candidate profile Knowledge of OSI reference model and Protocols Understanding of a Domain/corporate IT environment including PC & Laptop setup Provide technical support on Windows OS and MACOS platform Troubleshoot system specific issues related to PC & Laptop Working knowledge of Windows Active Directory and ability to add, remove users and perform password resets Work on issues related to DNS and ability to isolate Network issues with Service Provider Troubleshoot issues related to Microsoft Applications (Outlook, O365, OneDrive, Teams) Troubleshoot system specific issues around peripherals - Printer, Fax and peripherals Knowledge of DHCP and troubleshoot issues related to Network • Configuration and troubleshooting skills related to Microsoft Applications (Outlook, O365, OneDrive, Teams) Experience with Intel Endpoint Management Assistant, Microsoft Office 365 Admin Center Management, Mobile Device Management (MDM), Intune and BitLocker
Posted 1 week ago
12.0 - 15.0 years
14 - 19 Lacs
Bengaluru
Work from Office
Project Role : Large Language Model Architect Project Role Description : Architect large language models (LLM) that can process and generate natural language. Design neural network parameters, trained on large quantities of unlabeled text data. Must have skills : Large Language Models Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Large Language Model Architect, you will be responsible for architecting large language models that can effectively process and generate natural language. Your typical day will involve designing neural network parameters and working with extensive datasets to ensure the models are trained on large quantities of unlabeled text data. You will collaborate with various teams to refine model performance and contribute to innovative solutions in natural language processing. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Expected to provide solutions to problems that apply across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor and evaluate the performance of language models to ensure optimal functionality. Professional & Technical Skills: - Must To Have Skills: Proficiency in Large Language Models.- Strong understanding of neural network architectures and their applications.- Experience with natural language processing techniques and tools.- Familiarity with data preprocessing and augmentation methods.- Ability to analyze and interpret model performance metrics. Additional Information:- The candidate should have minimum 12 years of experience in Large Language Models.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education
Posted 1 week ago
15.0 - 20.0 years
14 - 19 Lacs
Bengaluru
Work from Office
Project Role : Large Language Model Architect Project Role Description : Architect large language models (LLM) that can process and generate natural language. Design neural network parameters, trained on large quantities of unlabeled text data. Must have skills : Large Language Models Good to have skills : NAMinimum 15 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Large Language Model Architect, you will be responsible for architecting large language models that are capable of processing and generating natural language. Your typical day will involve designing neural network parameters and working with extensive datasets to ensure the models are trained effectively on large quantities of unlabeled text data. You will collaborate with various teams to refine model performance and contribute to innovative solutions in the field of natural language processing. Roles & Responsibilities:- Expected to be a Subject Matter Expert with deep knowledge and experience.- Should have influencing and advisory skills.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Expected to provide solutions to problems that apply across multiple teams.- Mentor junior professionals in best practices and model development techniques.- Continuously evaluate and improve model performance based on feedback and new research. Professional & Technical Skills: - Must To Have Skills: Proficiency in Large Language Models.- Strong understanding of neural network architectures and their applications.- Experience with natural language processing techniques and tools.- Familiarity with data preprocessing and augmentation methods.- Ability to analyze and interpret model performance metrics. Additional Information:- The candidate should have minimum 15 years of experience in Large Language Models.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education
Posted 1 week ago
12.0 - 15.0 years
14 - 19 Lacs
Bengaluru
Work from Office
Project Role : Large Language Model Architect Project Role Description : Architect large language models (LLM) that can process and generate natural language. Design neural network parameters, trained on large quantities of unlabeled text data. Must have skills : Large Language Models Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Large Language Model Architect, you will be responsible for architecting large language models that can effectively process and generate natural language. Your typical day will involve designing neural network parameters and working with extensive datasets to ensure the models are trained on large quantities of unlabeled text data. You will collaborate with various teams to refine model performance and contribute to innovative solutions in natural language processing. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Expected to provide solutions to problems that apply across multiple teams.- Facilitate knowledge sharing and mentorship within the team to enhance overall capabilities.- Continuously evaluate and improve model architectures based on emerging research and technologies. Professional & Technical Skills: - Must To Have Skills: Proficiency in Large Language Models.- Strong understanding of neural network architectures and their applications in natural language processing.- Experience with training and fine-tuning large-scale models on diverse datasets.- Familiarity with optimization techniques for model performance enhancement.- Ability to analyze and interpret model outputs to drive improvements. Additional Information:- The candidate should have minimum 12 years of experience in Large Language Models.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education
Posted 1 week ago
15.0 - 20.0 years
14 - 19 Lacs
Bengaluru
Work from Office
Project Role : Large Language Model Architect Project Role Description : Architect large language models (LLM) that can process and generate natural language. Design neural network parameters, trained on large quantities of unlabeled text data. Must have skills : Large Language Models Good to have skills : NAMinimum 15 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Large Language Model Architect, you will be responsible for architecting large language models that can effectively process and generate natural language. Your typical day will involve designing neural network parameters and working with extensive datasets to ensure the models are trained on large quantities of unlabeled text data. You will collaborate with various teams to refine model performance and contribute to innovative solutions in natural language processing. Roles & Responsibilities:- Expected to be a Subject Matter Expert with deep knowledge and experience.- Should have influencing and advisory skills.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Expected to provide solutions to problems that apply across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Mentor junior professionals to foster their growth and understanding of large language models. Professional & Technical Skills: - Must To Have Skills: Proficiency in Large Language Models.- Strong understanding of neural network architectures and their applications.- Experience with natural language processing techniques and tools.- Familiarity with data preprocessing and augmentation methods.- Ability to analyze and interpret model performance metrics. Additional Information:- The candidate should have minimum 15 years of experience in Large Language Models.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education
Posted 1 week ago
8.0 - 12.0 years
7 - 12 Lacs
Chennai
Work from Office
Understands issues involved in administering and maintaining corporate LAN infrastructure Proficient at administering common network services, such as DNS, DHCP, NTP, etc. Understanding on functions of network devices switches, routers, and Firewall
Posted 1 week ago
0.0 - 5.0 years
4 - 8 Lacs
Pune
Work from Office
Required:- Problem Solving and Troubleshooting Skills & thinks logically. Working knowledge of Windows Servers, AD, DHCP, DNS Passion for Technology curious, has desire to learn, doesn’t rely on past knowledge, stays on top of latest technologies Required Candidate profile Microsoft® Windows NT® Server & 2000 Server & NT Workstation & Windows 2000 Professional MCP/MTA/MCSA/MCITP/MCSE Certified in Windows® Server Operating Systems Cloud Computing, Exchange Servers
Posted 2 weeks ago
1.0 - 6.0 years
4 - 9 Lacs
New Delhi, Gurugram
Work from Office
Bulk Hiring Immediate Joiners, RASHISH - 8800490529 UG/Grad with experience and freshers eligible Hands on exp. on Active directory, Windows Server, OFFICE 365,Etc offering upto 8.5LPA + Lucrative incentives 5days working loc - Gurgaon/Noida
Posted 2 weeks ago
1.0 - 5.0 years
4 - 6 Lacs
Bengaluru
Work from Office
Job Description of Service Desk Analyst Role: TECHNICAL SUPPORT ASSOCIATE Accountability Ability to work in 24*7 environment, this is a must First Point of Contact for users to report Technical issues Record all interactions through call, email or chat in the Ticketing System. Resolve issues under support boundaries and route issues beyond scope to the respective Support Groups. First Line Troubleshooting to be done completely using the available resources and documented before assigning/routing the tickets to the L2 Groups. Ensure reported issues are responded and addressed as per the defined SLA timelines To work towards effective and timely resolution of issues. Document the Learnings and contribute Knowledge Articles Timely Communication of Priority Issues to the respective stakeholders and coordinate until resolution. Document detailed and accurate notes, record them on ITSM tool Technical Skill set Voice Call Handling: excellent knowledge of handing voice calls and multitasking. Email Communication: professional email writing skills. Chat Communication: professional chat writing skills and multitasking. Infrastructure Monitoring: Good understanding of Infrastructure components and respective alerts. Exchange: Knowledge on functioning and configuration of Microsoft Exchange client. AD: Knowledge on - Active directory, Proxy, DNS, Group Policy. Network: Knowledge on LAN setup, basic routing and switching, passive networking. Desktop Security: Knowledge on Antivirus deployment and update, patch management, monitoring and reporting. Desktop, Laptop, Handheld devices: Knowledge on build management, OS deployment, common application installation and troubleshooting, Hardware knowledge. Troubleshooting: Remote troubleshooting experience : Desktop, Laptops, Notebook, iPhone, Network printers, etc Printers: Hands on experience on managing printers (Local & Network printers) - Lex Tools: Hand on experience on ITSM tools like HPSM, BMC Remedy, Service Now, CA Service Desk, Monitoring Tools. ITIL: Knowledge of ITIL processes and procedures. A+: knowledge of A+ processes and procedures. KM: Knowledge management understanding, review & create new knowledge articles. MS Office: Good / excellent knowledge for support of MS Office and standard software Job Description of Service Desk Analyst Windows & Smartphones: Windows operating system knowledge (e.g. Windows 7, 8.1, 10), Windows smartphone and telecommunication knowledge. COTS (standard SW, standard HW) O365: Understanding of Microsoft Office (e.g. Office 365) Key Performance Indicators (KPIs): Ensure all the User contacts are responded within the defined Turn Around Time All the L1 Incidents are resolved as per the defined Resolutions Timelines Follow-up on individual ticket stacks to ensure that tickets are addressed on a timely basis and ageing is kept at minimum. Ensure Quality Ticket Coding and Classification for all tickets being logged and processed. Taking ownership of calls/emails logged by his/her colleagues in his/her absence. Mentoring and providing floor support to the newly joined associates. Should be proactive in assisting the colleagues, during High Volume Time. Competencies: High Level of Communication Skills and ability to comfortably handle International Customers. Experience in Service Desk/Technical Support and in a Call Taking Role and competent to engage in first line interactions with end users. Flexibility to work in a 24*7 environment is mandatory Knowledge about Incident and Service desk management. Understanding of ITIL concepts Documentation Skills to contribute for Knowledge Articles and Knowledge Sharing Ability to initiate and manage Bridge Calls and coordinate in resolving P1/P2 issues. Qualification: High school, Graduate, Diploma, IT education or comparable IT professional experience Fresher (U1) Experience in years (U1) 1 to 2 years Relevant Experience (U2) 2+years Interested candidates please share your Resumes to careers@glympsehr.com Contact Manya @6364808230 / 9606523804 / 9901777673 / 6364803282
Posted 2 weeks ago
1.0 - 6.0 years
3 - 5 Lacs
Noida, Bengaluru
Work from Office
Helpdesk Analyst at Grade-7 Position in Service Desk - Must be a Graduate. B.Tech/B.E or any other technical degree preferred Overall 4 to 5 years of SD experience and experience of handling a team Good comprehension & writing skills Must possess excellent customer handling skills Should be comfortable to work in rotational shift with 24x7 support window Basic Technical TS skills Job description: Provides Technical and Team guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email. Activities include recognition, research, isolation, resolution, and follow-up steps. Typically, the Analyst level participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner. Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc. Sound knowledge of ITIL best practices around Incident & Request Management procedures. Should possess good analytical/ technical knowledge. Location : Bangalore(whitefield) and Noida (144) Position: : Permanent with NTT DATA Salary Grade 4 :4.8 Lpa+ 10% varaible Grade 5.97 LPA +10% varaible Rotational Shifts One side cab and one side shuttle Immediate Joiner wo can join within a month Milki bisht 9151206474 Email id milki.bisht@nlbtech.in
Posted 2 weeks ago
1.0 - 6.0 years
3 - 5 Lacs
Noida
Work from Office
Helpdesk Analyst at Grade-7 Position in Service Desk - Must be a Graduate. B.Tech/B.E or any other technical degree preferred Overall 4 to 5 years of SD experience and experience of handling a team Good comprehension & writing skills Must possess excellent customer handling skills Should be comfortable to work in rotational shift with 24x7 support window Basic Technical TS skills Job description: Provides Technical and Team guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email. Activities include recognition, research, isolation, resolution, and follow-up steps. Typically, the Analyst level participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner. Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc. Sound knowledge of ITIL best practices around Incident & Request Management procedures. Should possess good analytical/ technical knowledge. Location : Bangalore(whitefield) and Noida (144) Position: : Permanent with NTT DATA Salary Grade 4 :4.8 Lpa+ 10% varaible Grade 5.97 LPA +10% varaible Rotational Shifts One side cab and one side shuttle Immediate Joiner wo can join within a month Milki bisht 9151206474 Email id milki.bisht@nlbtech.in
Posted 2 weeks ago
3.0 - 8.0 years
6 - 10 Lacs
Coimbatore
Work from Office
Role & responsibilities Mail Server, DNS Server, File Server, Linux, Windows & MAC OS, Windows Admin, Virtualization, Network Topology, Server Backup, VM Ware, & Active directory. * Troubleshooting network connectivity problems such as router configurations, IP Fixing patches, Data Migrations, Incident Management, back up & recovery, Hardware software management and Server maintenance. Office 365, Azure, Windows, VPN, API support, Remote Support, Application support, integration support Azure Active Directory Preferred candidate profile Graduation Required Excellent Communication skills
Posted 2 weeks ago
12.0 - 15.0 years
14 - 19 Lacs
Bengaluru
Work from Office
Project Role : Large Language Model Architect Project Role Description : Architect large language models (LLM) that can process and generate natural language. Design neural network parameters, trained on large quantities of unlabeled text data. Must have skills : Large Language Models Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Large Language Model Architect, you will be responsible for architecting large language models that can effectively process and generate natural language. Your typical day will involve designing neural network parameters and working with extensive datasets to ensure the models are trained on large quantities of unlabeled text data. You will collaborate with various teams to refine model performance and contribute to innovative solutions in natural language processing. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Expected to provide solutions to problems that apply across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor and evaluate the performance of language models to ensure optimal results. Professional & Technical Skills: - Must To Have Skills: Proficiency in Large Language Models.- Strong understanding of neural network architectures and their applications.- Experience with natural language processing techniques and tools.- Familiarity with data preprocessing and augmentation methods.- Ability to analyze and interpret model performance metrics. Additional Information:- The candidate should have minimum 12 years of experience in Large Language Models.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education
Posted 2 weeks ago
15.0 - 20.0 years
14 - 19 Lacs
Bengaluru
Work from Office
Project Role : Large Language Model Architect Project Role Description : Architect large language models (LLM) that can process and generate natural language. Design neural network parameters, trained on large quantities of unlabeled text data. Must have skills : Large Language Models Good to have skills : NAMinimum 15 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Large Language Model Architect, you will be responsible for architecting large language models that can effectively process and generate natural language. Your typical day will involve designing neural network parameters and working with extensive datasets to ensure the models are trained on large quantities of unlabeled text data, ultimately contributing to advancements in natural language processing technologies. Roles & Responsibilities:- Expected to be a Subject Matter Expert with deep knowledge and experience.- Should have influencing and advisory skills.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Expected to provide solutions to problems that apply across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Mentor junior professionals to foster their growth and understanding of large language models. Professional & Technical Skills: - Must To Have Skills: Proficiency in Large Language Models.- Strong understanding of neural network architectures and their applications.- Experience with natural language processing techniques and tools.- Familiarity with data preprocessing and augmentation methods for text data.- Ability to analyze and interpret model performance metrics. Additional Information:- The candidate should have minimum 15 years of experience in Large Language Models.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education
Posted 2 weeks ago
15.0 - 20.0 years
14 - 19 Lacs
Bengaluru
Work from Office
Project Role : Large Language Model Architect Project Role Description : Architect large language models (LLM) that can process and generate natural language. Design neural network parameters, trained on large quantities of unlabeled text data. Must have skills : Large Language Models Good to have skills : NAMinimum 15 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Large Language Model Architect, you will be responsible for architecting large language models that can effectively process and generate natural language. Your typical day will involve designing neural network parameters and working with extensive datasets to ensure optimal performance and accuracy in language processing tasks. You will collaborate with various teams to refine model architectures and enhance their capabilities, contributing to innovative solutions in the field of natural language processing. Roles & Responsibilities:- Expected to be a Subject Matter Expert with deep knowledge and experience.- Should have influencing and advisory skills.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Expected to provide solutions to problems that apply across multiple teams.- Mentor junior professionals in best practices and emerging technologies. Professional & Technical Skills: - Must To Have Skills: Proficiency in Large Language Models.- Strong understanding of neural network architectures and their applications.- Experience with natural language processing techniques and tools.- Familiarity with large-scale data processing and management.- Ability to analyze and interpret complex datasets to inform model design. Additional Information:- The candidate should have minimum 15 years of experience in Large Language Models.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education
Posted 2 weeks ago
15.0 - 20.0 years
14 - 19 Lacs
Bengaluru
Work from Office
Project Role : Large Language Model Architect Project Role Description : Architect large language models (LLM) that can process and generate natural language. Design neural network parameters, trained on large quantities of unlabeled text data. Must have skills : Large Language Models Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Large Language Model Architect, you will be responsible for architecting large language models that can effectively process and generate natural language. Your typical day will involve designing neural network parameters and working with extensive datasets to ensure the models are trained on large quantities of unlabeled text data, ultimately contributing to advancements in natural language processing technology. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Mentor junior professionals to enhance their skills and knowledge in language model architecture. Professional & Technical Skills: - Must To Have Skills: Proficiency in Large Language Models.- Strong understanding of neural network architectures and their applications in natural language processing.- Experience with training and fine-tuning large-scale language models.- Familiarity with data preprocessing techniques for text data.- Ability to analyze and interpret model performance metrics. Additional Information:- The candidate should have minimum 5 years of experience in Large Language Models.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education
Posted 2 weeks ago
12.0 - 15.0 years
14 - 19 Lacs
Bengaluru
Work from Office
Project Role : Large Language Model Architect Project Role Description : Architect large language models (LLM) that can process and generate natural language. Design neural network parameters, trained on large quantities of unlabeled text data. Must have skills : Large Language Models Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Large Language Model Architect, you will be responsible for architecting large language models that are capable of processing and generating natural language. Your typical day will involve designing neural network parameters and working with extensive datasets to ensure the models are trained effectively on large quantities of unlabeled text data. You will collaborate with various teams to refine model performance and contribute to innovative solutions in the field of natural language processing. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Expected to provide solutions to problems that apply across multiple teams.- Mentor junior professionals in the team to enhance their skills and knowledge.- Continuously evaluate and improve model performance based on feedback and new research. Professional & Technical Skills: - Must To Have Skills: Proficiency in Large Language Models.- Strong understanding of neural network architectures and their applications.- Experience with natural language processing techniques and tools.- Familiarity with data preprocessing and augmentation methods.- Ability to analyze and interpret model performance metrics. Additional Information:- The candidate should have minimum 12 years of experience in Large Language Models.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education
Posted 2 weeks ago
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