Company:
Position:
Reporting to:
Department:
Job Location:
ORGANISATION
SST Infotech (I) Pvt Ltd. is tier-2 system integrator in Delhi NCR and having their corporate office in Noida and registered office at Gurgaon. Our establishment is 16 years old. SST is actively working in IT System integration & Office automation business and created its niche.
SST also has its Datacenter/Hosting business. We also build their competency on to serve domestic and international customer for application hosting over cloud and provided them a secure platform to run their business. For more details please visit at www.sstinfotech.com & www.dc10g.com
PURPOSE
The administrator has the responsibility to manage the technical & support for datacenter customer of the company. He will be integral part of growth strategy, providing focus for new & existing customer support and their solution. He will responsible to address the first level issues and try to resolve them with 100% customer satisfaction through his technical knowledge within define time frame, he will define & design the technical plan, execution and manage & help to develop the department. He will maintain direct relation with key people & process and provide adequate suggestions & reporting
JOB RESPONSIBILITIES
Profile Experience
- Build a good knowledge of the products & technologies; in which Cloud, Datacenter / Hosting industry is operating and ensure timely intelligence to provide best of the service to customers
- Keep an open eye on the market to detect any threats from competitors
- Should be a team player and ready to manage team in complex situations and environment.
- Should have worked in Datacenter environment and understand the complexity.
- Managing multiple customers for new project implementation, management of services and support
Technical Abilities:
- Responsible for installation, configuration, administration, security, and troubleshooting of Linux and Windows-based systems, virtualization environments, web hosting control panels, databases, DNS, and mail gateways to ensure smooth IT operations and service availability.
- Install, configure, and maintain Linux (CentOS, Ubuntu, AlmaLinux) and Windows Server systems.
- Perform OS updates, kernel upgrades, and regular system security patching.
- Manage VMware ESXi/vCenter including VM creation, cloning, snapshots, and resource optimization.
- Administer cPanel/WHM, Plesk, Apache, Nginx, and IIS for web hosting and application deployments.
- Configure and manage SSL/TLS certificates, reverse proxies, redirects, and load balancing.
- Host and maintain multiple websites and applications ensuring uptime and performance.
- Troubleshoot HTTP, DNS, SSL, and email-related issues.
- Manage DNS records (A, MX, CNAME, TXT, PTR, SPF, DKIM, DMARC) using BIND, PowerDNS, or hosting panels.
- Configure and maintain network settings, NAT, routing, and firewalls to ensure secure connectivity.
- Administer and maintain MySQL, MariaDB, and Microsoft SQL Server databases.
- Perform database backups, restores, replication setup, and query optimization.
- Manage Zimbra Mail Server and Proxmox Mail Gateway for mail delivery, spam filtering, and antivirus protection.
- Monitor and troubleshoot mail queues, relay settings, and SMTP/IMAP/POP3 issues.
- Automate system and application tasks using Bash, Python, or PowerShell scripts.
- Create automation scripts for backup, monitoring, log rotation, and maintenance tasks.
- Monitor servers using tools such as Zabbix, Nagios, Grafana, or Netdata.
- Implement and maintain system backup solutions using rsync, JetBackup, R1Soft, or Acronis.
- Conduct system hardening, log analysis, and vulnerability scanning to maintain security compliance.
- Manage user accounts, permissions, SSH access, and file system quotas.
- Provide L2/L3 technical support for server, hosting, DNS, database, and mail-related issues.
- Handle support tickets efficiently and document incident resolutions.
- Collaborate with development and support teams to troubleshoot complex issues.
- Maintain and update documentation related to system configurations and standard procedures.
- Monitor daily server health, resource usage, backups, and email delivery.
- Verify SSL certificate renewals, DNS synchronization, and backup integrity.
- Perform root cause analysis for incidents and implement preventive measures.
- Ensure high availability and redundancy for critical services and DNS servers.
- Participate in capacity planning, performance tuning, and system optimization activities.
- Assist in migration, deployment, and version upgrades of web or database applications.
- Maintain infrastructure stability through proactive monitoring and timely troubleshooting.
- Follow IT policies for security, backup, and change management.
- Ensure all servers and applications are compliant with company security standards.
- Write and maintain technical documentation, scripts, and operational procedures.
- Provide remote support via SSH, RDP, or control panels as required.
- Stay updated on new technologies, patches, and security practices for continuous improvement.
- Maintain good communication with teams and escalate issues when necessary.
- Participate in on-call rotation for after-hours support when required.
Role & Manageability:
- Maintain a pro-active and creative approach to support situations.
- Build trust, social activities & public relations with key account customers, work on solving their problems and respond to their requests any time
- Promote the company’s image through attitude, professionalism, knowledge, customer orientation and responsiveness to customer’s needs
Reporting
- Focus on providing, managing the technical support.
- Provide technical reporting and feedback to the manager
JOB REQUIREMENTS
Academic Education:
- Bachelor degree / Technical degree
Experience:
- Minimum 2-4 years’ experience in technical / support.
- Experience in datacenter environment and its knowledge will be preferred.
- Clear technical role & achievements track record
Skills:
- Skills in presenting & managing team and ready to work 24X7 if needed.
- Good communication and presentation skills
- Team player who is flexible and excels in an entrepreneurial environment
- Ability to work under pressure
- Dynamic, rigorous & self-directed personality
- Exhibits self-confidence, energy and enthusiasm
- Fluent in English would be a plus
Others:
- Preferably Male
- Residing in and around Noida only
