Nexthink Admin

Position's Overview At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our companys growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. NTT DATA, Inc. currently seeks a Enterprise Architecture Advisor to join our team in Bangalore & Noida

Technical Experience:

Must have 9+ years of IT experience, 5+ years in managing endpoint tools – Nexthink/ 1E Tachyon/ SysTrack

Nexthink/ 1E Tachyon/ SysTrack Platform Foundation & Administrator certificates

ITIL foundation certifications Project Management tools – JIRA, Azure DevOps

Experience of working on ITSM - ServiceNow, Remedy

Possesses knowledge of Microsoft Applications like MS Visio, MS Excel & MS PowerPoint

Roles & Responsibilities:

Identification of potential use cases to improve user experience, stability, and performance scores in the designated DEX tool

Experience in implementing and driving automation initiatives

Create intake processes to gather requirements from stakeholders

Participate in problem hunting sessions to identify opportunities in the environment

Analytical skills to slice and dice the data per use case needs

Create Success Plans, Roadmaps and Value Realization documents to help customer achieve business objectives.

Responsible for customer/stakeholder relationship management

Provide cross functional support

Act as a liaison between vendor and client

Key Expertise:

Exhibits passion and alignment with our vision, values & operating principles

Strong Communication & Presentation skills

Vendor Management

Stakeholder management

Demonstrates the ability to multi-task

Exceptional listening abilities and detail oriented

Ability to work in heterogeneous environment

Demonstrates ability to succeed with the team

Educational Qualification:

Degree from a reputed educational institution

15 years of education is must