System Administrator / Sr. System Administrator

Role & responsibilities-

Job Title:

Location:

Department:

Reporting To:

Job Summary:

The System Administrator will be responsible for maintaining, upgrading, and managing software, hardware, and networks across office and site operations. The role involves ensuring smooth functioning of IT systems, providing technical support to office staff and site teams, and enforcing IT policies and data security protocols. The candidate must be capable of coordinating remotely and in-person with site personnel to resolve issues and maintain compliance with IT standards.

Key Responsibilities:

Office Infrastructure Management:

• Manage installation, configuration, and maintenance of office desktops, laptops, printers, servers, routers, switches, and firewalls.
• Monitor system performance and troubleshoot issues related to hardware, software, and networking.
• Manage data backup and disaster recovery procedures.
• Handle software licensing and ensure compliance.

Network and Security:

• Maintain secure network access and implement cybersecurity measures (antivirus, endpoint security, firewalls).
• Regularly update and patch systems to ensure security.
• Monitor network traffic and manage firewalls, VPNs, and remote access controls.

User Support & Troubleshooting:

• Act as the first point of contact for internal technical support across departments.
• Assist in onboarding/offboarding users, email account setup, and system access control.
• Resolve system-related issues raised by the site or office team promptly.

Site Team Coordination:

• Provide remote/onsite IT support to site teams across multiple project locations.
• Coordinate installation of internet devices, biometric machines, CCTV, and other tech infrastructure at sites.
• Monitor uptime of site connectivity and ensure data from sites (e.g., attendance logs, project updates) is synced with head office systems.
• Train site staff on usage of IT systems as required.

Asset & Inventory Management:

• Maintain accurate records of IT assets and equipment issued to staff and sites.
• Conduct regular audits and ensure proper tagging and documentation of IT inventory.

Skills & Qualifications:

• Bachelors degree in Information Technology or related field.
• Proven experience (3–5 years) as a System Administrator.
• Strong knowledge of Windows, Active Directory, Office 365, and networking concepts.
• Familiarity with remote desktop tools, VPNs, firewall management, and endpoint security solutions.
• Excellent problem-solving and communication skills.
• Willingness to travel to sites occasionally when required.