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2.0 - 4.0 years
2 - 4 Lacs
Mumbai
Work from Office
Role & responsibilities- Job Title: System Administrator / Sr. System Administrator Location: Andheri West Department: IT Reporting To: IT Manager Job Summary: The System Administrator will be responsible for maintaining, upgrading, and managing software, hardware, and networks across office and site operations. The role involves ensuring smooth functioning of IT systems, providing technical support to office staff and site teams, and enforcing IT policies and data security protocols. The candidate must be capable of coordinating remotely and in-person with site personnel to resolve issues and maintain compliance with IT standards. Key Responsibilities: Office Infrastructure Management: Manage installation, configuration, and maintenance of office desktops, laptops, printers, servers, routers, switches, and firewalls. Monitor system performance and troubleshoot issues related to hardware, software, and networking. Manage data backup and disaster recovery procedures. Handle software licensing and ensure compliance. Network and Security: Maintain secure network access and implement cybersecurity measures (antivirus, endpoint security, firewalls). Regularly update and patch systems to ensure security. Monitor network traffic and manage firewalls, VPNs, and remote access controls. User Support & Troubleshooting: Act as the first point of contact for internal technical support across departments. Assist in onboarding/offboarding users, email account setup, and system access control. Resolve system-related issues raised by the site or office team promptly. Site Team Coordination: Provide remote/onsite IT support to site teams across multiple project locations. Coordinate installation of internet devices, biometric machines, CCTV, and other tech infrastructure at sites. Monitor uptime of site connectivity and ensure data from sites (e.g., attendance logs, project updates) is synced with head office systems. Train site staff on usage of IT systems as required. Asset & Inventory Management: Maintain accurate records of IT assets and equipment issued to staff and sites. Conduct regular audits and ensure proper tagging and documentation of IT inventory. Skills & Qualifications: Bachelors degree in Information Technology or related field. Proven experience (3–5 years) as a System Administrator. Strong knowledge of Windows, Active Directory, Office 365, and networking concepts. Familiarity with remote desktop tools, VPNs, firewall management, and endpoint security solutions. Excellent problem-solving and communication skills. Willingness to travel to sites occasionally when required.
Posted 3 days ago
4.0 - 9.0 years
2 - 7 Lacs
Thane, Navi Mumbai, Mumbai (All Areas)
Work from Office
We have opening for Sr. System Engineer. Notice period- Immediate Joiner. Exp- +4 yrs ECTC- as per industry standard. JD - System Admin Windows Operating System 2016/19 Install and configure computer hardware, OS, software and applications. Continuously monitor and maintain systems. Active Directory Define the objectives and scope of your Active Directory implementation. Identify stakeholders and roles. Assess current infrastructure. Configure Active Directory. Add users and groups. Test and validate. VMWare ESX 7.x Design, install, configure, and manage virtual and cloud environments. Utilizing VMWare tools and features. Ensure security, availability and integrity of VMWare infrastructure. Monitor system performance and troubleshoot issues. Hyper-V support Manage the virtual machines on the host. Continuously monitoring. DHCP & DNS support Troubleshoot and resolve technical issues related to DNS, DHCP, and Active Directory systems Provide support to clients via phone, email, or remote sessions. Assist with system installations, upgrades, and configurations. Monitor system performance and identify areas for optimization. Collaborate with cross-functional teams to address escalated issues and provide timely resolutions. Contact Details:- Contact Person- Rutuja Thorat Number- 7738030022 Mail- tahr@magnamious.com Note- If contact person is not responding kindly share your resume on mail.
Posted 1 week ago
3.0 - 5.0 years
8 - 12 Lacs
Hyderabad
Work from Office
A Platform Operations Engineer is responsible for supporting multiple applications, consisting of different technologies, in an Enterprise Hosted environment. The individual provides escalation support to Multiple Platforms and its Services. They perform monthly/quarterly/yearly upgrades of the applications in the environment and work within teams to create solutions to identified issues. They are also responsible for communication to the end users. Shift Timing: Rotational Shift (24/7) Required Certification: RedHat certifications (RHCSA / RHCE) Duties & Responsibilities: Fully functional and self-directed Resolve issues, manage workload, and balance priorities through frequent interruptions while meeting specific, time sensitive deadlines. Analyze clients/team requests to solve short- and long-term technical issues. Engineer solutions to meet companys SLA's and meet client expectations Monitor and assist to tune applications in the environment through project initiatives, enhancements and integration. Perform upgrades of the applications in the Hosted environment. Provides formal mentorship High complexity assignments- owner Moderate complexity assignments - owner (1 or >)l Low complexity assignments - provide oversight/review Regularly lead self and others and/or established as Product SME and/or established as specialist Sees the whole picture and adjusts work accordingly. Mentors others with less experience. Work with Senior Platform Operations Engineer to create and maintain documentation for all production environments and review regularly. Engage with Sr. Engineers/Team to document Standard Operating procedures, design changes and review prior to installation/implementation. Required Qualifications: Typically requires a minimum of 3 - 5 years of related experience in a professional job role with a Bachelor's degree in Computer Science or related field.; or 3 years and a Master's degree; or a PhD without experience; or equivalent work experience Basic knowledge on OS, Database & Networking concepts. Excellent problem-solving and communication abilities Strong knowledge on linux administration & linux server administration Thorough understanding of protocols such as DNS, HTTP, LDAP, SMTP, and SNMP Extensive understanding of Linux, including RedHat, CentOS, Rocky Linux Strong understanding on web servers, application servers, DNS & Mail servers. Should be good at any of the scripting languages. Shell/Python Knowledge on configuration management tools like puppet, Ansible is a plus. Industry certifications for application/s being supported are a plus. Experience with configuring and managing zones. Experience providing day to day administration and monitoring of servers to include: Provide support to ensure Linux Servers are operational. Provide file and system security management, log analysis, and statistical report generation. Analyze Security Scans and assist with vulnerability remediation. Good analytical ability (Basic knowledge of ELK, Basic knowledge of Tableau) Should be ready to work in rotational shifts.
Posted 1 week ago
5.0 - 10.0 years
7 - 12 Lacs
Vadodara
Work from Office
The ideal candidate will have deep hands-on experience in Office 365 administration, Windows Server environments, RMM platforms, networking, cloud infrastructure (Azure/AWS), virtualization (VMware/Hyper-V), and automation using PowerShell.
Posted 1 week ago
7.0 - 12.0 years
4 - 8 Lacs
Telangana
Work from Office
Job Description: Client is seeking experienced and administrator who is having 7+ years of experience in administration of Red Hat Linux, IBM AIX Skills and Qualifications: Bachelors degree in computer science (or equivalent major) 7-10 yrs of Admin experience in Redhat Linux, AIX Strong troubleshooting skills in Linux and AIX Scripting skills Pearl, Bash, Python. Hands on experience with Hypervisors- RHV & KVM. Performance tuning, Vendor coordination Communication Skills and ability to ask questions- General communication and analytical skills (non-technical). Job Responsibilities: Monitoring the servers proactively. Creating filesystems. Installing the software required on the servers. Working on server patching through Ansible and Satellite. Troubleshooting of Unix and Linux servers. Performance Tuning. Strong proficiency in administration of Linux servers to maintain a 24x7x365 uptime service. Perform installations/patching of operating system, software installation, and system backups - data recovery. Familiarity with fundamental storage & Back Up technologies (SAN, NAS, Commvault), Virtualization technologies like VMWare, vSphere, Vcenter servers and clusters Understanding and working, configuration knowledge of common networking protocols and services including TCP, UDP, DNS, NFS, DHCP, HTTP, SSH, FTP, SNMP, SMTP, LDAP, SAMBA, VS-FTP, NIS, Mail Server, iptables, ISCSI and CIFS, GPFS Knowledge on LPAR/HACMP & Knowledge of LAN WAN technologies Hands on experience with Hypervisors- RHV & KVM. Recovery of Operating system from snapshot Performance tuning, Vendor coordination Working knowledge of Patch Management Fault finding, analysis and of logging information for reporting of performance exceptions Proactively monitoring system performance and capacity planning Good knowledge on applications and work in tandem with multiple teams during the outages. Ensure High Availability & Performance of Production Servers and services adhering to agreed SLA Deployments on Linux Server and Databases Scripting skills Pearl, Bash, Python. Incident, Problem, Change Management based on Ticketing System (ServiceNow, Remedy etc.) Strong troubleshooting and communication skills Additional Linux certifications (RHCSE, RHCSA) will be considered an advantage If you are interested in, please share the update profile with below details. Current CTC Expected CTC Notice Period Total Experience Relevant Experience
Posted 2 weeks ago
0.0 - 4.0 years
2 - 6 Lacs
Madurai, Tiruchirapalli, Coimbatore
Work from Office
Linux System Engineer / Technical Support Engineer - Vacancies for FRESHERS (Level-1 / Those who completed the courses or learnt on their own) & EXPERIENCED (Level-2 & Level-3 / Those who have experienced in WEB HOSTING Domain only) System Engineer or System Administrator (Linux / Windows) who is familiar or interested to work with Linux Servers / Windows Servers / Mail Servers / Web Servers technical skills. Any courses/certification like RHCSA, RHCE, LAMP, CCNA, LINUX / CLOUD ADMINISTRATION Courses are preferable. For FRESHERS (L1) with better English communication skills for Voice & Non-Voice Technical Support. * More attentive & capable of Technical and Communication training programs provided by the organization. Understand the purpose of training process and tests given during the training process on Linux, Apache, MySQL, PHP, DNS, etc., Responsibilities Capable of understanding the training & Nature of works on Job Responsibilities. Install and Configure WINDOWS/LINUX Systems and Software with troubleshooting skills. Create, Manage Cloud Servers, Mail Servers, and ability to understand Cloud Technologies. (Ex: AWS, Azure, etc.) Ability to understand both Technical & Sales queries by customers and analyse the system according to the requirements. Perform Server Update and Maintenance on timely basis, Ensure System Backups. Monitor Server Performance and Troubleshoot Errors. Respond to Tickets, Mails, Customer Calls & Chats and provide immediate technical / sales resolutions to customers. Remote TeamViewer configuration on POP3, IMAP & SMTP on Email Clients. Microsoft Office-365 Management & Support for Level-1. G-Suite Management & Support for Level-1. Provide cyber security by Penetration Testing & Prevent from Hacking methodologies. Capable for Rotational shifts (Morning / Forenoon / Evening / Night) as its 24 X 7 organization & Adoptable for the working environment & Night Shifts. Provide Technical Support and Guidance to customers after troubleshooting technical difficulties. Maintain the System Security, identify threats and install / configure Software. Knowledge on Shell / Bash scripting and cronjobs. Strong Interpersonal and Oral/Non-Oral English Communication skills to Handle Chats & Mails. To be Sincere and Honest towards the Job Responsibilities. Perks and Benefits Other Allowances Negotiable Based on Availability & Experience. For clarification Contact - HR +91 87543 01002 jobs@oryon.in
Posted 2 weeks ago
5.0 - 10.0 years
9 - 13 Lacs
Bengaluru
Work from Office
Your Impact: We are looking for a Systems Administrator to join our team. In this role, you will work on a team that manages our hypervisors, virtual machines, and the applications that run on them. We maintain the servers and are responsible for all maintenance, upgrades, and troubleshooting when something fails. An ideal candidates have 5+ years of Linux server experience in an enterprise environment, a background working with Postfix mail servers, VMWare experience, automation through Ansible a plus. On-call rotation will be required for 24x7x365 support of production environments. What the Role offers: Managing an infrastructure of VMWware and Cockpit based hypervisors and Linux server VMs. Troubleshooting SMTP, TLS, and various email server issues. Experience working with F5 load balancers and troubleshooting iRules. Working with anti-spam technologies such as SPF and IP warming. Assisting our Development department as they deploy new services and applications. Responsible for security on the systems and remediating the findings. Traditional systems engineering items updating and patching servers, user management, deploying new builds and upgrading older environments. What you need to succeed: Highly detail oriented and able to work multiple issues at once. 5+ years of Linux server management. Bachelors degree in Information Systems or equivalent experience. Strong knowledge managing enterprise deployments through tools such as Octopus, Ansible, etc. Various skills that will be helpful DNS, MTA, SMTP, TLS, load balancing, networking, virtualization, cybersecurity, Red Hat, AWS, MySQL/MariaDB. Experience maintaining PCI compliant environments.
Posted 3 weeks ago
6.0 - 10.0 years
5 - 10 Lacs
Hyderabad
Work from Office
VitelGlobal Communications pvt ltd Job Role : sr Linux administrator Experience : 6 +Years Shift : US Shift 6:30pm IST to 3:30am IST Openings : 2 Location : Hyderabad (Begumpet) Job Description of Linux Admin: Server Management: Hands-on experience with cPanel, Apache, Tomcat, and email servers (Zimbra, MS Exchange,Qmail etc..). Virtualization: Knowledge of ESXi/Hypervisor/Citrix/Proxmox and experience with both physical and virtual servers creating and managing hardware and software RAID Operating Systems: Proficiency in CentOS, Fedora, and RHEL. Databases: Familiarity with MySQL and PostgreSQL. Scripting: Ability to write and manage scripts (e.g., Bash, Batch). Troubleshooting: Strong skills in resolving Level 3 technical issues. Monitoring & Backup: Experience with monitoring tools (Nagios, Zabbix, Zenoss, Cacti) and backup strategies. Networking: Understanding of DHCP, DNS, FTP, NFS, Samba, and content filtering (Squid proxy). Security: Implementation of network security policies using IPTables/Firewalld and access lists User Management: Experience in creating user accounts and setting password policies. Automation: Knowledge of automated Linux server installations. Soft Skills: Excellent communication and team leadership abilities. akhil@vitelglobal.com, 9573584606
Posted 3 weeks ago
2.0 - 5.0 years
4 - 6 Lacs
Gurugram
Work from Office
Job Title: IIB Developer (2-5 Years of Experience) Location: Gurugram (On-site, 5 days a week) Job Type: Full-time About the Role: We are seeking skilled IIB Developers with hands-on experience in IBM App Connect (IIB) and related technologies. The ideal candidate will have a strong foundation in building and managing integrations using IIB, creating REST APIs, and working with various ESB patterns and adapters. Experience Required: Minimum 2 to 5 years of relevant experience in IBM App Connect (IIB) Key Skills & Expertise: Strong experience in IBM App Connect (IIB) (formerly IBM Integration Bus) Good understanding of IBM MQ basics Experience in creating and exposing REST APIs using IIB Message Flows and ESQL Proficiency in Web Services (SOAP & REST) integration via IIB Hands-on with XML/JSON transformations , data mapping, and HTTP nodes Knowledge of various ESB patterns , IIB nodes, and WebSphere Adapters Experience integrating with external systems: CRM, legacy systems, mail servers, SMS gateways , etc. Familiar with IIB administration tasks: Deploying message flows Managing execution group properties SSL configuration (import, renew, set properties) Broker and execution group management (start/stop/set properties) Strong knowledge of Oracle DB and SQL queries Proven ability in troubleshooting and L3 support Roles & Responsibilities: Gather requirements from stakeholders and perform technical impact analysis Estimate development efforts and manage delivery schedules Design and develop message flows and REST APIs in IIB Consume third-party services and ensure smooth integrations Prepare SIT/UAT test cases and conduct Unit Testing Provide L3 support , identify and resolve IIB-related issues, and implement agreed fixes Drive IIB-related requirements to closure in coordination with stakeholders Support SIT/UAT/PT and DC-DR activities where IIB flows are involved Perform basic administrative tasks in IBM App Connect/IIB as required Work Mode & Timing: Location: Gurugram (Onsite only) Working Days: Monday to Friday Type: Full-time Role
Posted 3 weeks ago
2.0 - 5.0 years
4 - 6 Lacs
Kolkata
Work from Office
Handling and boosting company social media - Linkedin, Facebook, Youtube and website App & Website designing as per company requirement Hardware & Software management Cyber security & IT Assets purchase and management Leading and handling IT team Perks and benefits Competitive Salary Healthcare insurance
Posted 1 month ago
3.0 - 7.0 years
3 - 8 Lacs
Noida
Work from Office
Deep knowledge of the email stack Have 3+ years of email systems experience: SMTP, POP, DNS, SPF, DKIM, DMARC, RBL, CAN-SPAM Knowledge of email deliverability, IP reputation, blocklists Experience with deployment and in structure management tools Exp with cloud-first monitoring, logging, and alerting infrastructure that support 24/7 enterprise platforms. Like working on small, autonomous agile teams Knowledge of advanced email features Experience 3 - 7 Years Industry IT Software - Others Qualification Other Bachelor Degree Key Skills SMTP DNS POP IP Email Engineer Verp Email Support Executive Email Support
Posted 1 month ago
2.0 - 7.0 years
3 - 8 Lacs
Jaipur
Work from Office
*Essential server setup and security *Windows & Cloud server management and support *Web hosting control panel installation *Hyper-V virtual server management, Software updates and patch management *Efficient ticket management and prioritization. Required Candidate profile *MCSA/B.tech/Minimum 2 year experience *Strong troubleshooting skills *Willing to work in a 24/7 environment *Passionate about technology *Multitasking & Problem solving abilities
Posted 1 month ago
3.0 - 7.0 years
7 - 9 Lacs
Hyderabad, Coimbatore
Work from Office
Job Title: Level 3 Technical Support Engineer Location: Hyderabad / Coimbatore (Work from Office) CTC: 9.5 LPA Shift: European Shift Key Responsibilities: 1. Fixing patches, Data Migrations, Incident Management, back up & recovery, Hardware software management and Server maintenance. 2. Office 365, Azure, Windows, VPN, API support, Remote Support, Application support, integration support 3. Mail Server, DNS Server, File Server, Linux, Windows & MAC OS, Windows Admin, Virtualization, Network Topology, Server Backup, VM Ware, & Active directory. 4. Troubleshooting network connectivity problems such as router configurations, IP. 5. Troubleshoot network connectivity issues, including router configurations, and provide support for Mail Servers, DNS Servers, and File Servers across Linux, Windows, and macOS operating systems. Work Model: Full-time, Work from Office (Hyderabad preferred). Working hours: 10 hours/day with a 1-hour break. Outstation candidates will get : 1. Travel ticket & accommodation 14 days
Posted 1 month ago
2.0 - 4.0 years
4 - 5 Lacs
Noida
Work from Office
Role & responsibilities : This role is responsible for the end-to-end installation, configuration, and maintenance of File, Mail, and Web servers, while ensuring network connectivity, system security, and integration with existing enterprise or transportation infrastructure. The engineer will collaborate with networking and application teams to ensure systems are compliant, robust, and optimized for performance in multi-vendor environments. Mandatory Skills: Strong working knowledge of Linux((Red Hat/CentOS/Ubuntu) and Windows Server environments (installation, configuration, and troubleshooting) Minimum 2-4 years of experience in server installation and maintenance. Application and Storage-level understanding related to: File servers (e.g., Samba, NFS, FTP) Mail servers (e.g., Postfix, Dovecot, Exchange) Web servers (e.g., Apache, NGINX, IIS) NAS/SAN Solutions: Setup and configuration of RAID levels, NFS, SMB/CIFS shares Perform log monitoring, service audits, and root cause analysis of system failures. Test and verify server connectivity with local and remote clients. Level 2 networking expertise, including: Configure static IPs, gateways, subnetting, Switching & Routing fundamentals Wi-Fi configuration and support Configure static IPs, gateways, subnetting, Basic understanding of TCP/IP, UDP, HTTP, HTTPS, SMTP, FTP, SNMP, NTP protocols. Coordinate with the cybersecurity and network teams to ensure compliance and safe integration. Basic knowledge of clustering concepts: Failover, load balancing, and high availability Preferred candidate profile : 1. Experience with technical documentation tools, such as Microsoft Visio, including: 1. High-Level Design (HLD) 2. Low-Level Design (LLD) 3. System architecture diagrams 2. Configure and manage virtual machines or containers (KVM, VMware, Docker) (virt-manager, cockpit web interface) if needed. 3. Familiarity with enterprise IT infrastructure standards (ISO 27001, ITIL). 4. Hands-on experience with automation tools (Ansible, Bash, PowerShell) is a plus. Pre-requisites B.E./ B.Tech in Computer Engineering, Electronics & Communication, or Information Technology, MCA(Masters in Computer Applications) Basic knowledge of networking fundamentals, IP addressing, and OSI model. Strong desire to learn and grow in network and communication systems engineering & Cloud Infrastructure
Posted 1 month ago
0.0 - 4.0 years
2 - 6 Lacs
Madurai, Tiruchirapalli, Coimbatore
Work from Office
Linux Server Administrator / Technical Support Engineer - Vacancies for FRESHERS (Level-1 / Those who completed the courses or learnt on their own) & EXPERIENCED (Level-2 & Level-3 / Those who have experienced in WEB HOSTING Domain only) System Engineer or System Administrator (Linux / Windows) who is familiar or interested to work with Linux Servers / Windows Servers / Mail Servers / Web Servers technical skills. Any courses/certification like RHCSA, RHCE, LAMP, CCNA, LINUX / CLOUD ADMINISTRATION Courses are preferable. For FRESHERS (L1) with better English communication skills for Voice & Non-Voice Technical Support. * More attentive & capable of Technical and Communication training programs provided by the organization. Understand the purpose of training process and tests given during the training process on Linux, Apache, MySQL, PHP, DNS, etc., Responsibilities Capable of understanding the training & Nature of works on Job Responsibilities. Install and Configure WINDOWS/LINUX Systems and Software with troubleshooting skills. Create, Manage Cloud Servers, Mail Servers, and ability to understand Cloud Technologies. (Ex: AWS, Azure, etc.) Ability to understand both Technical & Sales queries by customers and analyse the system according to the requirements. Perform Server Update and Maintenance on timely basis, Ensure System Backups. Monitor Server Performance and Troubleshoot Errors. Respond to Tickets, Mails, Customer Calls & Chats and provide immediate technical / sales resolutions to customers. Remote TeamViewer configuration on POP3, IMAP & SMTP on Email Clients. Microsoft Office-365 Management & Support for Level-1. G-Suite Management & Support for Level-1. Provide cyber security by Penetration Testing & Prevent from Hacking methodologies. Capable for Rotational shifts (Morning / Forenoon / Evening / Night) as its 24 X 7 organization & Adoptable for the working environment & Night Shifts. Provide Technical Support and Guidance to customers after troubleshooting technical difficulties. Maintain the System Security, identify threats and install / configure Software. Knowledge on Shell / Bash scripting and cronjobs. Strong Interpersonal and Oral/Non-Oral English Communication skills to Handle Chats & Mails. To be Sincere and Honest towards the Job Responsibilities. Perks and Benefits Other Allowances Negotiable Based on Availability & Experience. For clarification Contact - HR +91 87543 01002 jobs@oryon.in
Posted 1 month ago
10.0 - 17.0 years
12 - 17 Lacs
Mohali
Work from Office
As an integral part of our Managed Services team, the Senior System Administrator specializes in designing, implementing, and troubleshooting complete infrastructures, including wired, Wi-Fi, and security frameworks, with a strong focus on Windows servers, Azure, Firewall, Office 365, Exchange server, Backups and Networking. This role requires a proactive, self-starting individual who can manage multiple projects from design through implementation, effectively communicate technical information to a variety of audiences, and drive projects to successful completion. This highly client-facing position demands excellent service skills across phone, email, and remote assistance platforms, and the ability to build and maintain long-term client relationships. Role & responsibilities Required skills: The candidate should have hands-on experience on windows servers upgrades/migrations. Perform Domain controller upgrades and troubleshoot group policy implementation. Hands on experience on Exchange servers to Office 365 migrations projects. Hands on experience on Prem to cloud migrations (Azure) migrations projects. Must have hands on experience on Azure and Azure AD. Working knowledge of Firewalls, VPN Technologies, Network Routers, Wi-Fi Access points and Port forwarding. Sound understanding of DNS, DHCP servers, MDM Intune. Good Interpersonal and client handing skills. Excellent troubleshooting and Analytical skills. Preferred candidate profile Education and/or Experience: Any Technical qualifications (BCA, Btech, B.Sc IT). Desirable Microsoft Technology Associate (MTA) and MCSA certifications Preferably AZ900/AZ104 certification. Cisco CCNA / CCNP certification is highly valued. This position offers the opportunity to work with a variety of clients, ensuring their network infrastructures are secure, efficient, and capable of supporting their business objectives. Join our team and apply your skills in a dynamic, supportive environment that values professional growth and client success Client Service: Provide outstanding client service, responding promptly and professionally across communication channels. Cultivate and maintain long-term client relationships, emphasizing exceptional service and understanding of client needs. Shift timing and working hours: • Night shifts /EST • Monday to Friday Fixed working days Benefits and compensation: Group Health insurance and other benefits. The Best working culture and growth opportunities. Learning opportunities in leading technologies Compensation as per Market Standard
Posted 1 month ago
0.0 - 4.0 years
2 - 4 Lacs
Hyderabad
Work from Office
Customer Support helps customers use Blackbaud's software, including troubleshooting reported incidents and answering questions about software functionality. Associates support multiple solutions that power the social good sector. What youll d o Author Knowledgebase content, utilizing KCS methodologies, to just-in-time publish or edit existing Knowledgebase solutions. P articipate in the after-hours rotation for your product, depending on product, region, or team size. Work a frontline schedule to resolve incoming tickets through Chat, Phone, and Web channels. Quickly resolve or triage incoming questions and software incidents. Ensure accuracy and timeliness of case notes, regular customer follow-up on open incidents, and quick resolution of reported incidents within customer expectations. Capture case trend data through the use of incident categorization fields to help inform the root cause of customer contacts. Report service incidents or service requests to internal groups, acting as the customer-facing liaison for all service-related needs. Respond to new tickets with an initial response and attempt to resolve on the first contact. Accurately capture case notes and e ffectively manage cases by documenting all customer and internal resource interactions. Ensure that all notes are professional, concise, and actionable by others if needed. Set mutually agreed upon follow-up expectations and follow through on those commitments. Stay informed on product changes and rapidly learn information about product functionality changes. Recognize the bigger picture and adapt to change easily. Provide clear, concise, and relevant information, whether verbal or written, and choose the appropriate communication channel based on the level of urgency and detail that needs to be shared. Maintain composure and refuse to be paralyzed by uncertainty or ambiguity. Look for ways to make changes work rather than focusing on why change will not work, including making suggestions for increasing the effectiveness of changes. What youll bring Previous experience in a technical troubleshooting or contact center role. Demonstrated ability to rapidly learn new concepts and ideas. Demonstrated ability to work effectively in situations characterized by continual change. A commitment to delighting our customers by showing empathy, listening actively, paying close attention to what is being said, and demonstrating comprehension of the question or issue. Ownership and responsibility for customer issues and the ability to collaborate across multiple teams to ensure customers receive flawless service on integrating software services. Ability to independently and confidently resolve more issues, relying less heavily on more tenured team resources. Professionalism with both customers and members of Blackbaud, showing respect for others, and welcoming ideas that are different from your own. Ability to anticipate obstacles or problems and take timely steps to minimize impact on intended results. Demonstrated ability to achieve positive, concrete results with a commitment to goals and independent motivation to achieve goals and objectives. Continual building of both Blackbaud and product knowledge, not only through direct experience but also by reviewing documentation and training materials. Responds constructively to feedback about individual strengths and weaknesses. Application of critical thinking and ingenuity to problem-solving; collecting information, asking thoughtful questions, analyzing, and testing various solutions to provide the best possible result to our customers. Ability to work US hours (8am 6pm ET) Eligible for shift differential compensation. Some On call required after hours & weekends. Advanced level of English . Its a bonus if you have one or more of the following Experience with merchant processing, payment facilitator, or payment platforms, payment services providers, payment processing, and/or credit card processing. An understanding or experience with payment methods such as PayPal, Venmo, and Apple Pay. The ability to troubleshoot email deliverability concerns, including an understanding of SPF, DKIM, and DMARC . A general understanding of authentication processes such as SSO and MFA . Experience working in bookkeeping . Educational or professional experience troubleshooting web applications, cloud applications, infrastructure or web sites and single-page applications. An understanding of APIs (Application Programing Interface). You have experience troubleshooting email deliverability. Previous experience working in a technical support environment supporting educational software, parents or K-12 schools . Familiarity with the North American Education system . Stay up to date on everything Blackbaud, follow us on Linkedin, X, Instagram, Facebook and YouTube Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.
Posted 1 month ago
0.0 - 1.0 years
3 - 4 Lacs
Hyderabad, Chennai, Bengaluru
Work from Office
Designation : Technical Support (Chat & mail process) Qualification :B.E / BTech(Any stream ) Experience : Freshers only Salary : 30000 INR To 40000 INR Eligibility : 2020 to 2025 Contact: Sowmya HR : 8124404404 Call or what up
Posted 1 month ago
0.0 - 4.0 years
2 - 6 Lacs
Madurai, Tiruchirapalli, Coimbatore
Work from Office
Linux Server Administrator / Technical Support Engineer - Vacancies for FRESHERS (Level-1 / Those who completed the courses or learnt on their own) & EXPERIENCED (Level-2 & Level-3 / Those who have experienced in WEB HOSTING Domain only) System Engineer or System Administrator (Linux / Windows) who is familiar or interested to work with Linux Servers / Windows Servers / Mail Servers / Web Servers technical skills. Any courses/certification like RHCSA, RHCE, LAMP, CCNA, LINUX / CLOUD ADMINISTRATION Courses are preferable. For FRESHERS (L1) with better English communication skills for Voice & Non-Voice Technical Support. * More attentive & capable of Technical and Communication training programs provided by the organization. Understand the purpose of training process and tests given during the training process on Linux, Apache, MySQL, PHP, DNS, etc., Responsibilities Capable of understanding the training & Nature of works on Job Responsibilities. Install and Configure WINDOWS/LINUX Systems and Software with troubleshooting skills. Create, Manage Cloud Servers, Mail Servers, and ability to understand Cloud Technologies. (Ex: AWS, Azure, etc.) Ability to understand both Technical & Sales queries by customers and analyse the system according to the requirements. Perform Server Update and Maintenance on timely basis, Ensure System Backups. Monitor Server Performance and Troubleshoot Errors. Respond to Tickets, Mails, Customer Calls & Chats and provide immediate technical / sales resolutions to customers. Remote TeamViewer configuration on POP3, IMAP & SMTP on Email Clients. Microsoft Office-365 Management & Support for Level-1. G-Suite Management & Support for Level-1. Provide cyber security by Penetration Testing & Prevent from Hacking methodologies. Capable for Rotational shifts (Morning / Forenoon / Evening / Night) as its 24 X 7 organization & Adoptable for the working environment & Night Shifts. Provide Technical Support and Guidance to customers after troubleshooting technical difficulties. Maintain the System Security, identify threats and install / configure Software. Knowledge on Shell / Bash scripting and cronjobs. Strong Interpersonal and Oral/Non-Oral English Communication skills to Handle Chats & Mails. To be Sincere and Honest towards the Job Responsibilities. Perks and Benefits Other Allowances Negotiable Based on Availability & Experience.
Posted 1 month ago
0.0 years
3 - 4 Lacs
Hyderabad, Chennai, Bengaluru
Work from Office
Designation : Content Writer (Chat & mail process) Qualification :B.E / BTech(Any stream ) ,Degree Experience : Freshers only Salary : 3.5 lakhs Eligibility : 2020 to 2025 Contact: Subha HR : 75501 43827 Call or what up
Posted 1 month ago
0.0 years
3 - 4 Lacs
Hyderabad, Chennai, Bengaluru
Work from Office
Designation : Technical Support (Chat & mail process) Qualification :B.E / BTech(Any stream ) Experience : Freshers only Salary : 3.5 lakhs Eligibility : 2020 to 2025 Contact: Sowmya HR : 8124 404 404 Call or what up
Posted 1 month ago
2.0 - 4.0 years
2 - 6 Lacs
Navi Mumbai, Mahape
Work from Office
Knowledge of Zimbra, QMail, Postfix Messaging and Linux Operating system in a must.Implementing, maintaining, monitoring & Supporting Zimbra Setup’s.Should have Server level hardware implementation and management skill set Required Candidate profile Knowledge of core internet protocols e.g. SMTP, DNS, FTP, HTTP, HTTPS.Knowledge of Apache, Zimbra, Qmail, MySQL, Postfix.Should be ready to work in 24x7environmentLinux (Redhat, Centos) administration
Posted 2 months ago
12.0 - 15.0 years
55 - 60 Lacs
Ahmedabad, Chennai, Bengaluru
Work from Office
Dear Candidate, We are hiring an Observability Engineer to enhance monitoring, tracing, and system visibility. Key Responsibilities: Build and maintain observability dashboards. Integrate logging, metrics, and tracing. Help teams debug using distributed tracing and logs. Required Skills & Qualifications: Experience with OpenTelemetry, Grafana, Prometheus, Loki. Strong scripting and DevOps background. Understanding of distributed systems. Soft Skills: Strong troubleshooting and problem-solving skills. Ability to work independently and in a team. Excellent communication and documentation skills. Note: If interested, please share your updated resume and preferred time for a discussion. If shortlisted, our HR team will contact you. Srinivasa Reddy Kandi Delivery Manager Integra Technologies
Posted 2 months ago
5.0 years
3 - 4 Lacs
Neemrana, Bhiwadi
Work from Office
Networking Essentials :OSI Model ,TCP/IP ,Networking Devices Configuration,Network Topology,Structure Cabling,IP Addressing,Wired & Wireless Networking,Remote Access & Remote Assistant Modern workplace:-Configuration Backup & Restore Outlook Required Candidate profile More than 5 years of experience in OS, Application,OS Installation & 3rd Party Software & Antivirus Installation.Taking Backup & Format/Restore Operating System, Server Management.
Posted 2 months ago
1 - 6 years
5 - 7 Lacs
Bengaluru
Remote
Greeting from Glympse Human Capital services !! Years of experience: 1 to 3 years Budget: 7 LPA (shift allowance Rs.300/350) Shift timing: Complete Night Shift (5.30 PM & 10.30 PM) Location: Bangalore (At present Work from home) Skill: Excellent communication skills (Mandatory) , Customer support, Storage (NAS, SAN), Virtualization (VMWare, Hyper-V), Enterprise Backup, Unix / Linux Server, Windows Server, TCP/IP Networking Job Description Required Qualifications and Experience: Bachelor's Degree in IT, Computer Science, or other related fields 1+ years of technical support experience in Storage and/or Virtualization, Backup, Linux server, Windows server Creative problem solving Strong aptitude for learning new technologies Good verbal and written communication and interpersonal skills. Preferred Skills: Skilled in two of following technologies Storage (NAS, SAN), Virtualization (VMWare, Hyper-V), Enterprise Backup, Unix / Linux Server, Windows Server, TCP/IP Networking Responsibilities and Duties: You will provide in-depth technical support to customers, and field support staff, focused on diagnosing, troubleshooting, repairing, and debugging NetApp products. Support incidents can range from various hardware and/or software issues with NetApp storage systems and solutions, to multi-system, multi-vendor, and multi-network interoperability issues. Essentially you - Provide Remote technical support to enterprise customer on NetApp Storage platform through Zoom/Call/Email/Chat Resolve ONTAP OS, NFS, CIFS, FC, iSCSI, Snapmirror, OnCommand and Networking issues Reproduce issues by re-creating scenarios in a lab environment Collaborate with or escalate cases to other Technical Support Engineers and/or Escalation Engineers when the problem is too complex or falls out of your specific area of expertise to quickly facilitate solutions for customers Create new knowledge base articles to share information and best practices for reuse Carefully cultivate your expertise by attending technical trainings, collaborating with other TSEs, completing lab tasks Interested candidates please share your Resumes to careers@glympsehr.com Contact manoj@ 9606557106 / 9606553830 / 7676773507 / 9606553811
Posted 2 months ago
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