6 Rmm Jobs

Key Responsibilities: Provide Level 2 technical support to end-users and clients, troubleshooting escalated IT issues efficiently. • Communicate effectively with US-based clients, ensuring clear, professional, and timely responses. • Configure, manage, and troubleshoot firewalls (Fortinet, Palo Alto, Cisco, or equivalent) . • Deploy, monitor, and maintain Data Loss Prevention (DLP) solutions to ensure data security and compliance. Implement and manage Remote Monitoring and Management (RMM) solutions for proactive system monitoring and support. • Administer and optimize ticketing portals, ensuring timely responses and resolution of client issues • Collaborate with Level 1 support teams to handle escalations and provide advanced troubleshooting. • Assist in IT infrastructure improvements, security updates, and best practices implementation. • Document technical issues, resolutions, and procedures for internal knowledgesharing. Required Skills & Experience: Excellent communication skills (written and verbal) are the most important requirement, as this role involves direct interaction with US-based clients. 2+ years of hands-on experience in IT helpdesk or technical support. Strong expertise in configuring and troubleshooting firewalls (Fortinet, Palo Alto, Cisco, SonicWall, etc.). • Experience with DLP solutions (Symantec, McAfee, Digital Guardian, etc.). • Proficiency in RMM tools (NinjaOne, ConnectWise, N-able, or similar platforms). Familiarity with ticketing systems like ServiceNow, Zendesk, Freshdesk, or equivalent. • Solid understanding of networking concepts (TCP/IP, VPN, VLANs, DNS, DHCP). Ability to work independently, manage priorities, and handle escalated technical issues efficiently. • Strong troubleshooting and documentation skill Preferred Qualifications: • Certifications such as CompTIA Security+, CCNA, Fortinet NSE, or equivalent are a plus. • Experience in a Managed Services Provider (MSP) environment is highly desirable. • Knowledge of additional cybersecurity tools and best practices. How to Apply: Interested candidates are invited to send their resumes to recruitment@safeaeon.com. Please mention Level 2 Helpdesk Technician- [Your Name] in the subject line

Job Title: MSP Platform Specialist Location: Thane, MH, India Job Type: Full-Time Shift: 24x7 Operations Support Department: NOC, SOC, and Help Desk Job Summary: We are seeking a MSP Platform Specialist to oversee, manage, and optimize the suite of MSP tools supporting our 24x7 NOC, SOC, and Help Desk operations . This role involves owning, integrating, maintaining, and enhancing MSP applications to improve service delivery, automation, and operational efficiency. The ideal candidate will also be responsible for training internal teams on best practices and ensuring seamless functionality across all tools used in daily operations. Key Responsibilities: Platform Ownership & Management: Administer, configure, and maintain core MSP applications, including RMM, PSA, SIEM, ITSM, Ticketing, Remote Access, Patch Management, and Security Tools . Ensure high availability, performance, and security of all MSP platforms supporting 24x7 NOC, SOC, and Help Desk operations . Regularly update and patch software to mitigate vulnerabilities and ensure compliance with security policies. Manage vendor relationships, licensing, and renewals for all MSP tools. Tool Integration & Automation: Design and implement integrations between MSP tools to streamline workflows and reduce manual effort. Leverage APIs and automation scripts to enhance operational efficiency. Optimize alerts, dashboards, and reporting to improve incident response and proactive monitoring. User Training & Support: Develop and deliver training sessions for internal teams on best practices, new features, and workflow optimizations for MSP tools. Act as the subject matter expert (SME) for all MSP platform-related inquiries. Document SOPs, troubleshooting guides, and FAQs to support Help Desk and NOC teams. Performance Monitoring & Continuous Improvement: Monitor tool performance and usage analytics to identify areas for improvement. Work with NOC, SOC, and Help Desk teams to gather feedback and enhance platform usability. Evaluate and recommend new tools or features to improve efficiency and service quality. Qualifications & Skills: 5+ years of experience in an MSP or IT Service Provider environment. Strong expertise in RMM, PSA, SIEM, ITSM, and cybersecurity platforms . Hands-on experience with automation, scripting (PowerShell, Python, or similar), and API integrations . Solid understanding of networking, cybersecurity, and IT service management frameworks. Experience in 24x7 operations and managing mission-critical applications. Strong troubleshooting skills and ability to diagnose and resolve platform-related issues. Excellent communication skills with the ability to train and support technical teams. Preferred Certifications: ITIL, Microsoft, Cisco, or vendor-specific certifications (e.g., ConnectWise, RMM, N-able, SentinelOne, Splunk). Why Join Us? Be a key player in managing and optimizing cutting-edge MSP technologies. Work in a fast-paced, 24x7 IT operations environment with a focus on innovation. Competitive salary, benefits, and opportunities for professional growth.

Key Responsibilities: 1. NOC Operations & Incident Management Oversee 24x7 NOC operations , ensuring continuous monitoring and proactive issue resolution. Manage and coordinate incident detection, response, and resolution across various client environments. Ensure that escalation procedures are followed, and major incidents are handled efficiently to minimize downtime. Analyze recurring issues and implement proactive measures to improve system stability. 2. Team Leadership & Shift Management Supervise a team of NOC engineers working in rotational shifts , ensuring adequate coverage as per the roster. Conduct daily stand-ups, shift handovers, and performance reviews to ensure smooth operations. Mentor and train NOC engineers on troubleshooting techniques, best practices, and new technologies . Collaborate with the Sr. NOC Manager and HR for hiring, training, and workforce planning. 3. Remote Monitoring & Management (RMM) Ensure that all monitoring tools, dashboards, and alerting systems are configured for optimal performance. Oversee remote troubleshooting and resolution of server, network, and cloud infrastructure issues. Work with SOC teams to monitor security threats and escalate incidents requiring immediate attention. Maintain and improve RMM policies and automation scripts to enhance operational efficiency. 4. Client Infrastructure Support & Compliance Ensure clients' OS platforms, cloud services (Azure, AWS, GCP), and network infrastructure are actively monitored and maintained. Oversee system patching, updates, backups, and compliance checks to meet industry standards. Collaborate with Helpdesk and SOC teams to ensure seamless service delivery. Maintain documentation, reports, and performance metrics for client review meetings. 5. Process Improvement & Reporting Develop and refine SOPs, playbooks, and incident response protocols for NOC operations. Generate performance reports, SLA compliance reports, and incident analysis for leadership and clients. Work with the Sr. NOC Manager to enhance process automation, monitoring tools, and ITSM workflows . 6. Collaboration with Global Teams Act as a liaison between the NOC team and the USA headquarters to align operations with business goals. Coordinate with other departments (SOC, Helpdesk, Cloud, Network, and Security teams) for cross-functional issue resolution. Participate in client meetings, service reviews, and technical discussions to ensure high service standards. Required Skills & Qualifications: Technical Skills: 8+ years of experience in a NOC/MSP environment, with 3+ years in a managerial role . Strong expertise in Windows/Linux servers, cloud platforms (Azure, AWS, GCP), and networking . Experience with Remote Management and Monitoring (RMM) tools , SIEM, ITSM, and automation. Hands-on experience with incident response, troubleshooting, and IT infrastructure monitoring . Familiarity with security operations, compliance standards, and disaster recovery processes . Leadership & Communication Skills: Proven experience in leading teams in a 24x7 environment with shift-based operations. Strong ability to manage escalations, coordinate between teams, and ensure high uptime . Excellent analytical and decision-making skills with a proactive mindset. Strong documentation skills for creating SOPs, reports, and client-facing documentation . Certifications (Preferred): ITIL v4 Foundation (or higher) Microsoft Azure Administrator (AZ-104) AWS Certified SysOps Administrator Cisco CCNA/CCNP (Networking) CompTIA Network+ / Security+

About The Role : Overall experience 4+ yrs in Mainframe Hands on experience in production support and development IBM Mainframe languages such as COBOL, CICS, JCL, VSAM and DB2 File/record management such as VSAM, TAPE, DB2, DASD MVS, Expeditor Experience in Java and spring boot is a plus Experience in agile and scrum project environment. Proactive, self-organize, independent, assertive and capable of handling multiple concurrent initiatives. Possess the desire to learn and apply cloud technology and computing. Strong problem-solving skills with Can Do attitude. Domain knowledge of Branch and Self Service Banking application systems is a plus.

•Experience in an IT support, helpdesk or monitoring role and escalation experience. •Familiarity with (ITSM) tools, IT infrastructure, networking, and system administration. •Experience in Zoho ticketing platform ,N-Central RMM platform 7397174948

Seeking IT Sales Executive at Flyonit. 4-5 years in IT sales. Must build client relationships, meet sales targets, and focus on the Australian market. Excellent communication and negotiation skills required.