12 Rmm Jobs

Role & responsibilities- Job Title: System Administrator / Sr. System Administrator Location: Andheri West Department: IT Reporting To: IT Manager Job Summary: The System Administrator will be responsible for maintaining, upgrading, and managing software, hardware, and networks across office and site operations. The role involves ensuring smooth functioning of IT systems, providing technical support to office staff and site teams, and enforcing IT policies and data security protocols. The candidate must be capable of coordinating remotely and in-person with site personnel to resolve issues and maintain compliance with IT standards. Key Responsibilities: Office Infrastructure Management: Manage installation, configuration, and maintenance of office desktops, laptops, printers, servers, routers, switches, and firewalls. Monitor system performance and troubleshoot issues related to hardware, software, and networking. Manage data backup and disaster recovery procedures. Handle software licensing and ensure compliance. Network and Security: Maintain secure network access and implement cybersecurity measures (antivirus, endpoint security, firewalls). Regularly update and patch systems to ensure security. Monitor network traffic and manage firewalls, VPNs, and remote access controls. User Support & Troubleshooting: Act as the first point of contact for internal technical support across departments. Assist in onboarding/offboarding users, email account setup, and system access control. Resolve system-related issues raised by the site or office team promptly. Site Team Coordination: Provide remote/onsite IT support to site teams across multiple project locations. Coordinate installation of internet devices, biometric machines, CCTV, and other tech infrastructure at sites. Monitor uptime of site connectivity and ensure data from sites (e.g., attendance logs, project updates) is synced with head office systems. Train site staff on usage of IT systems as required. Asset & Inventory Management: Maintain accurate records of IT assets and equipment issued to staff and sites. Conduct regular audits and ensure proper tagging and documentation of IT inventory. Skills & Qualifications: Bachelors degree in Information Technology or related field. Proven experience (3–5 years) as a System Administrator. Strong knowledge of Windows, Active Directory, Office 365, and networking concepts. Familiarity with remote desktop tools, VPNs, firewall management, and endpoint security solutions. Excellent problem-solving and communication skills. Willingness to travel to sites occasionally when required.

Primary Skill: Mainframe Storage Keyword Skills: DASD TAPE 3390 ICKDSF DFSMSHSM DFSMSRMM FDRABR, Mainframe Storage Engineering and Administration skills Role: z/OS Storage support Customize and Maintain DFSMS-HSM-RMM/CA1 environment, customize maintain non-IBM storage products, FDR/CA-DISK/SVOS, Storage capacity monitoring, PPRC setup and Monitoring, VTS GRID monitoring, Incident and on call Support. Perform changes within Company regulations and security standards. Assist with testing, implementation, and installation of new/improved systems, as well as product upgrades. Attend meetings and interact regularly with management, team, and clients to continuously improve services. Participate in On-Call rotation schedule. Responsibilities: Expert in DFSMS-HSM-RMM-CA1-FDRABR, PPRC, VTS JCL, ISPF, and SMP/E experience. SMPE, zOS Preferred Skills: Senior Level JCL skills. z/OS System level Skills. REXX Skills

Install, update, and administer Mainframe operating system software. Perform changes within Company regulations and security standards. Assist with testing, implementation, and installation of new/improved systems, as well as product upgrades. Attend meetings and interact regularly with management, team, and clients to continuously improve services. Participate in On-Call rotation schedule. Knowledge of multiple Mainframe products such as Security Managers, Resource Managers, Performance Tools, Storage Managers, Schedulers, Applications Tools, Hardware Managers. JCL, ISPF, and SMP/E proficiency. Verbal and written proficiency in English Sysplex, Mainframe Hardware, ALC or REXX experience, UNIX Services, zLinux, zVM. Primary Skill: Mainframe Storage Keywords: DASD TAPE 3390 ICKDSF DFSMSHSM DFSMSRMM FDRABR, Mainframe Storage Engineering and Administration skills CA1 Tape housekeeping, PPRC, Mirror, Hyperswap, LCU, zEDC, CBRUXENT, SMS, Tapecopy, DBS. Role: z/OS Storage support - Customize and Maintain DFSMS-HSM-RMM/CA1 environment, customize maintain non-IBM storage products, FDR/CA-DISK/SVOS, Storage capacity monitoring, PPRC setup and Monitoring, VTS GRID monitoring, Incident and on call Support. Perform changes within Company regulations and security standards. Assist with testing, implementation, and installation of new/improved systems, as well as product upgrades. Attend meetings and interact regularly with management, team, and clients to continuously improve services. Participate in On-Call rotation schedule. Responsibilities: Expert in DFSMS-HSM-RMM-CA1-FDRABR, PPRC, VTS JCL, ISPF, and SMP/E experience. SMPE, zOS Preferred Skills: Senior level JCL Skills z/OS System level Skills. REXX Skills

Role & responsibilities - Oversee Windows Servers Windows Server 2012R2/Windows Server 2019/Windows Server 2022, CentOS Servers, Exchange Server 2019, and Active Directory Manage system upgrades, backups, recovery, and DR site setups Day to day operations of VMware and Hyper-V Virtual Servers. Implement DFS Management and File Server configurations Monitor data center health using diagnostic and performance-monitoring tools Ensure seamless coordination with NOC and Helpdesk teams for issue resolution Maintain hardware inventory and infrastructure including desktops, laptops, routers, switches, firewalls, and printers Configure and troubleshoot windows servers issue, and Cerberus FTP Server administration. Administer enterprise email security and anti-spam cloud gateways Perform routine audits and sustain network and server integrity Provide tier-3 support for critical incidents and root cause analysis Uphold high availability and efficiency standards across IT operation Preferred candidate profile - Proven experience as a Senior System Administrator, Network Administrator, or similar role Expertise in virtualization technologies: Hyper-V, VMware, and platform migrations Solid knowledge of: DNS, DHCP, ADFS, Active Directory Replication, Windows Clustering Familiarity with patch management tools such as ManageEngine Endpoint Central or Microsoft SCCM Understanding of Microsoft Exchange (online and on-premises) setup Experience with cloud infrastructureespecially Microsoft Azure Proficient with backup solutions, including Veeam, tape libraries, and LTO devices Hands-on with RMM tools like TeamViewer or Endpoint Central Experience designing and maintaining large-scale distributed systems in domain environments. Familiar with operating systems, HTTP traffic, caching, content delivery networks

Come and join a 10-year-old, Fastest Growing, IT Managed Services. We have open positions at various levels throughout the organization. About TeamLogic IT Assist Were a 100-person, $22M managed services provider operating across PA, NJ, NC and FL. Our culture is built on Empathy, Transparency, and Data-Driven Decision-Making, and our mission is simple: Make fans of clients, coworkers, and vendors. For three years running weve been named a Best Place to Work in PA, and we maintain a 98% CSAT and 89 NPS. Our Motto is simple yet powerful: MAKE FANS OUT OF OUR CLIENTS MAKE FANS OUT OF OUR VENDORS MAKE FANS OUT OF EACH OTHER We pride ourselves in creating a family-oriented culture and creating a career path for every employee. We invest all our energy in making sure that you achieve your career goals. We are proud of our Glassdoor Review of 5.0 of employee testimonials. Check it out yourself. https://www.glassdoor.com/Reviews/TeamLogic-IT-Newtown-Reviews- EI_IE222125.0,12_IL.13,20_IC1152654.htm Company Website: https://www.teamlogicit.com/ Position Name - NOC & Security Specialist I Department : Security Operations Reports To : Director of Technology Employment Type : [Full-time] Job Location - India (Remote) Overview: The Network Operations & Security Specialist I serves as a first line of defense for security events while also supporting key NOC functions such as daily monitoring, incident response, network performance assurance, and system uptime. This hybrid role is critical to early threat detection, initial incident response, and proactive infrastructure monitoring to prevent critical outages or breaches. The ideal candidate will be hands-on with tools and platforms in both the cybersecurity and network operations domains and play a key role in maintaining service reliability and security for our clients. Key Responsibilities: Security Operations: Monitor alerts and events from SIEMs, EDR/MDR platforms, and other security tools. Perform initial triage and classification of security incidents. Investigate low-severity alerts and perform response and remediation activities where applicable. Escalate high-risk or complex security incidents to senior Security Advisors and Management. Collaborate with partner MDR and SOC vendors to collect additional context or execute recommended actions. Assist in onboarding, tuning, and maintaining security platforms (e.g., EDR, MDR, SIEM). Maintain detailed documentation for security incidents and actions taken. Support the development and enforcement of internal SecOps policies and procedures. Stay current on emerging threats, vulnerabilities, and mitigation strategies. Network Operations Center (NOC): Monitor the health and performance of client environments using RMM and NOC monitoring tools. Proactively identify and respond to service degradations, outages, and other network/system issues. Perform basic troubleshooting of hardware, network, and system-related problems. Communicate status updates for incidents to internal teams, clients, and management. Ensure tickets are properly documented, prioritized, and resolved within defined SLAs. Prepare standard daily, weekly, and monthly operations and availability reports. Coordinate with team members to ensure smooth handoffs and coverage across shifts. Position Requirements: Education : An associate degree in computer science, information technology, cybersecurity, or a related field. OR- 2 or more years of professional experience in an equivalent position. Technical Skills : Foundational knowledge of cybersecurity principles, threats, and vulnerabilities. Familiarity with: Firewalls, antivirus software, EDR/MDR platforms. SOC/SIEM tools and IDS/IPS systems. Network infrastructure, IP networking, and common protocols (TCP/IP, DNS, DHCP, etc.). Experience working with: PSA and RMM tools (e.g., Autotask, NinjaOne, ConnectWise, etc.) BCDR tools and SaaS environments. Microsoft Windows (desktop and server) and virtualized environments. Additional Skills : Excellent customer service and communication skills, with a strong focus on customer satisfaction. Ability to work independently and manage a flexible schedule. Strong documentation skills to record activities and solutions thoroughly and accurately. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Ability to work in a fast-paced and dynamic environment. Willingness to work rotational shifts, including nights and weekends. Preferred Qualifications : Relevant certifications such as CompTIA Security+ or equivalent. Work experience for a Managed Services Provider services multiple client environments Physical Requirements : None Work Environment : This is a fully remote role Application Process : Interested candidates should submit their resume and a cover letter detailing relevant experience and qualifications. TeamLogic IT is committed to creating a diverse environment and is proud to be an equal opportunity employer. We do not discriminate based on race, color, religion, national origin, age, sex, disability, genetic information, veteran status, sexual orientation, gender identity, or any other status protected under applicable federal, state, or local laws. We encourage all qualified candidates to apply and join our inclusive and welcoming team.

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role As a Mainframe Storage system programmer SME at Kyndryl, you’ll solve complex problems and identify potential future issues across the spectrum of platforms and services. You’ll be at the forefront of new technology and modernization, working with some of our biggest clients – which means some of the biggest in the world. There’s never a typical day as a System Administrator at Kyndryl, because no two projects are alike. You’ll be managing systems data for clients and providing day-to-day solutions and security compliance. You’ll oversee a queue of assignments and work directly with technicians, prioritizing tickets to deliver the best solutions to our clients. One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. You’ll also get the chance to share your expertise by recommending modernization options, identifying new business opportunities, and cultivating relationships with other teams and stakeholders. Does the work get challenging at times? Yes! But you’ll collaborate with a diverse group of talented people and gain invaluable management and organizational skills, which will come in handy as you move forward in your career. Your future at Kyndryl Every position at Kyndryl offers a way forward to grow your career, from Junior System Administrator to Architect. We have opportunities for Cloud Hyperscalers that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Skills and Experience 8+ Years of Experience in Mainframe Storage Administration. Storage box data migration (DASD to DASD and Tape to tape) and Storage replication Analyze and research options for collaborates with exiting external systems Root Cause Analysis preparation and meeting Service level agreement for submission Develop, document and maintain procedures for system utilities such as backup/restore, performance tuning and configuration of environments as well as incremental backups as required Initialize / add new DASD volumes and Add new tape volumes. Perform the space management activities such as VTOC resizing, Defrag, Compress/Reclaim/Release/Cleaning of datasets Manage and Define SMS rules and ACS routines along with reorganization of storage dataset (RMM/HSM CDS & Catalog file) Disaster recovery planning and performing the recovery test (Tape recovery / DASD Replication / Tape Replication) and Managing the Copy services / GDPS Problem determination and resolution within expected time frame Assume personal responsibility for resolving problems in most effective way possible within SLA reaching root cause and preventing problems Lead daily Operations meetings provided there are no P1 incidents running Aid with identifying problem management trends Preferred Technical and Professional Experience • Bachelor’s degree in computer science or a related field. • SME for MF Storage administration problem determination. • Technical guidance to the team. • Experience supporting high availability infrastructure operations and implementing/improving disaster recovery. •Evaluate and recommend changes to current and future system software requirements to meet the organization's needs. • Excellent troubleshooting and customer service skills. • Troubleshoot Infrastructure and Application issues related to Storage. Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

Job Summary We are seeking a highly experienced Senior Mainframe Storage Administrator with a minimum of 12 years of hands-on experience in managing IBM storage hardware and software. The ideal candidate will possess a deep understanding of DFSMShsm, data lifecycle management, catalog management, and problem resolution. This role requires a strong ability to drive storage projects and optimize storage infrastructure for performance, availability, and cost-effectiveness. Responsibilities Oversee the day-to-day operations, monitoring, and maintenance of IBM mainframe storage systems, including DASD, tape, and virtual storage. Develop and implement comprehensive storage strategies aligned with business objectives. Perform in-depth capacity planning and forecasting, optimizing storage utilization and minimizing costs. Design and implement data lifecycle management policies, including data retention, migration, and archival strategies. Manage and optimize ICF catalogs, ensuring data accessibility and integrity. Proactively identify and resolve storage-related performance issues, working closely with application teams to optimize performance. Drive storage projects, including migrations, upgrades, and implementations of new storage technologies. Develop and maintain robust disaster recovery and business continuity plans for storage infrastructure. Provide expert-level technical guidance and support to the IT team. Analyze storage system performance metrics and implement corrective actions to improve efficiency. Collaborate with security teams to maintain data confidentiality, integrity, and availability. Required education Bachelor's Degree Required technical and professional expertise Qualifications Minimum of 12 years of experience in mainframe storage administration. In-depth knowledge of IBM storage hardware (DS8000, DS6000, etc.) and software (DFSMS, HSM, RMM, DFP, DSS, etc.). Expert-level proficiency in DFSMShsm, data lifecycle management, and catalog management. Strong understanding of mainframe operating systems (z/OS). Proven ability to drive storage projects and implement process improvements. Excellent problem-solving and troubleshooting skills. Strong analytical and communication skills. Ability to work independently and as part of a team. Preferred technical and professional experience Preferred Qualifications Certifications in IBM storage technologies. Experience with storage automation and scripting (e.g., REXX, JCL). Knowledge of cloud-based storage solutions.

Job Title: IT Manager Location: Bangalore Reports to : Senior Director of Operations About Digital Green Digital Green is a pioneer global not for profit organization, utilizing digital platforms and community-driven approaches to amplify the voices of smallholder farmers and improve their livelihoods. Our mission is to create a world where farmers use technology and data to build prosperous communities. By harnessing the power of technology, we facilitate knowledge sharing, capacity building, and market linkages, enabling farmers to adopt sustainable agricultural practices and increase their productivity and income. We are dedicated to transforming the lives of under-served smallholder farmers worldwide through innovative technology solutions. Backed by leading philanthropic organizations such as the Bill & Melinda Gates Foundation (BMGF), Walmart Foundation, USAID, and UK Foreign, Commonwealth & Development Office (UKFCDO), we are committed to leveraging data and technology to empower smallholder farmers and strengthen agricultural extension systems. Job Summary As the IT Manager for Digital Green, you will lead the global IT function, overseeing all aspects of our cloud-based infrastructure, systems, and support. You will develop and execute an IT roadmap that enables our mission, support collaboration and innovation among our global team, and ensure robust cybersecurity and compliance across our organization. This role requires a hands-on leader who can manage a lean distributed team, engage strategically with vendors, and deliver exceptional service to staff worldwide. The successful candidate will enjoy both managing IT processes and delivering IT support, and will have a passion for enabling teams with digital (and AI) tools to enhance their work. Key Responsibilities 1. IT Leadership, Strategy, and Policy Develop and execute a global IT roadmap aligned with organizational goals Assess current IT infrastructure and partners, and identify opportunities to enhance security, efficiency, and cost-effectiveness. Update and expand IT policies, and procedures to ensure compliance with best practices and data security requirements. Develop and implement annual IT plan and budget based on assessed needs and strategic goals of the operations department or organization Collaborate with Tech and Product team to set up and help manage key vendor platforms to enable cost allocation and tracking Keep up with industry trends and build understanding of departmental needs to be able to advise and / or help evaluate potential solutions to adopt 2. Team & Vendor Management Manage the global IT support team, which includes full-time staff and part-time consultants, to ensure consistent IT support across time geographies. Manage relationships with key IT vendors and partners (e.g., Google, AWS, managed services providers), including contract negotiation, and securing non-profit discounts. Foster a culture of continuous improvement, customer service, and technical excellence within the IT team. 3. IT & Systems Administration Oversee and conduct procurement, deployment, and support of all hardware and software, maintaining up-to-date standards for devices and services. Manage organizational hardware inventory, software installation and updates, and processes for new device set-up, return, and retirement / disposal. Oversee global onboarding / offboarding processes, and manage onboarding / offboarding for DGPL, US, and Kenya team members. Manage all software and SaaS accounts, including account activation / deactivation, managing permissions and access rights, and reviewing invoices. Support evaluation / selection and implementation of new systems, as needed. Oversee IT support, including managing RMM, defining support processes, and ensuring prompt issue resolution. Provide direct IT support for DGPL, US, and Kenya team members, and provide guidance on local repair options as needed. Conduct regular audits to ensure security, compliance, and to monitor license count. Provide quarterly reporting on IT metrics. 4. Cybersecurity & Risk Management Partner with the Data Governance Manager to ensure technical compliance with cybersecurity (and other relevant) policies to protect organizational data, systems, and networks Conduct regular risk assessments, vulnerability scans, and implement remediation strategies. Coordinate prompt issue investigation and resolution for external security scan findings, and close findings with cybersecurity insurance provider. Oversee security awareness training for all staff. Manage disaster recovery and business continuity planning for IT systems. 5. Staff Support & Training Serve as the primary liaison between staff and IT support, keeping staff updated on IT initiatives and ensuring timely resolution of technical issues. Enhance staff awareness of essential systems, software, and security features through internal training and communication. Qualifications & Experience Bachelors degree or equivalent experience in a related field. At least 7 years of professional IT experience, with 3+ years in a management role. Experience managing IT systems in a global setting, preferably in regions with varying levels of connectivity. Strong knowledge of cloud-based services (e.g., Google Workspace, AWS, Office 365), PC and Mac environments, mobile operating systems (Android/iOS). Demonstrated ability to manage IT contractors, vendors, and staff across multiple geographies. Understanding of current IT regulations, privacy, security, and data protection requirements. Exceptional project management skills, with the ability to prioritize and execute multiple tasks with attention to detail. Strong analytical skills for business process evaluation and IT solution design. Excellent interpersonal and communication skills, with the ability to train and support users of varying technical backgrounds. Proven track record of improving and enhancing existing technologies, launching new systems, and integrating platforms in a rapidly growing organization. Willingness to work outside of typical office hours to accommodate calls with global team members in other time zones. Passion for technology, organizational improvement, and mission-driven work. Compensation and Application Process: Digital Green is a great place to work and prides itself on a competitive and comprehensive compensation and benefits package. Digital Green Trust is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Please send your application along with an updated CV and a cover letter explaining your suitability for the position. All completed applications should be applied through https://digitalgreen.applytojob.com/apply/jBlSRHTiVc/IT-Manager Join us at Digital Green and leverage your expertise in AI to transform agricultural practices and improve the livelihoods of smallholder farmers worldwide.

Educational Bachelor of Engineering,Bachelor Of Technology,Bachelor Of Science,Bachelor Of Comp. Applications Service Line Cloud & Infrastructure Services Responsibilities Experience in Mainframe migration and modernization proposals and value proposals. Experience in SLA frameworks, SoWs and MSAs. Technical and Professional : 10+ years of Experience in IT with Mainframe background Minimum 5 years of Release Management or Change Management experience in Mainframe projects, which involves End to end delivery of Infrastructure projects. Experience and technical knowledge in Mainframe areas of z/OS, CICS, IMS, DB2, VTAM, MQ, WAS, DASD, Batch Scheduling and Operations. Plan and oversee the successful rollout of Mainframe Software’s, Patches, OS Upgrades centrally tracking the releases. Configure the flow of release activities to support your current processes. Assign activities and tasks based on roles, ensuring that the correct people own the correct steps. Manage release status, pending tasks, Error Logs in real time. Strong ITIL knowledge and experience in using ITSM tools Preferred Skills: Technology-Mainframe Technologies-CICS Technology-Mainframe Technologies-IMS DB Technology-Database Administration-DB2 on Mainframe-DB2 Technology-Infrastructure-Server Administration-z/OS

Sikich is seeking a IT Support Engineer - NOC Analyst (NOC Level 1) within our Managed Services team to play a crucial role in supporting the monitoring, analysis, and resolution of network and system incidents for our diverse client base. As a Junior NOC Analyst, you will contribute to the smooth operation of our managed services offerings by assisting in incident response, providing infrastructure support, and ensuring effective system monitoring. About the firm Sikich is a global company specializing in Accounting, Advisory, and Technical professional services. With employees across the globe, Sikich ranks as one of the largest professional services companies in the United States. Our comprehensive skillsets, obtained over decades of experience as entrepreneurs, business owners and industry innovators, allow us to provide insights and transformative strategies to help strengthen every dimension of our clients businesses. Primary Job Responsibilities Client-Focused Incident Management: Serve as the initial point of contact for monitoring network and system alerts across multiple client environments. Assist in the identification and resolution of basic network and system incidents, escalating more complex issues to senior team members as needed. Collaborate with internal teams to ensure timely and effective resolution of incidents, minimizing service impact. Use available tools and resources to diagnose and provide clear recommendations for basic technical issues. Track and document incidents to identify patterns or recurring issues, contributing to ongoing improvements. Support and Monitoring: Proactively monitor client systems for potential issues, responding to alerts and preventing downtime and disruptions. Utilize screen sharing and remote-control tools to assist clients with technical issues and gather information for escalation. Create and maintain detailed records of client interactions, issues, and resolutions in the ticketing system. Skill Development: Seek guidance and mentorship from senior NOC analysts to develop your technical skills and understanding of infrastructure support. Participate in knowledge-sharing sessions to enhance your skills and understanding of client-specific environments. Client Documentation and Communication: Maintain accurate documentation of incident response procedures and best practices tailored to each client's environment. Provide clear and timely updates to clients regarding the status of their issues, ensuring high levels of customer satisfaction. Policies and Procedures: Adhere to company policies, procedures, and service level agreements (SLAs) in delivering IT support. Follow established guidelines and best practices to ensure quality and consistency in support. After-Hours Support: Participate in after-hours on-call rotation as required to support client needs outside of regular business hours. Requirements 1+ years of experience troubleshooting infrastructure systems, with a preference for experience in Managed Services environments. Familiarity with PSA & RMM toolsets such as ConnectWise Manage, LabTech/ConnectWise Automate and LogicMonitor is a plus. Basic experience with computers, network, storage, and backup systems, with an emphasis on foundational knowledge in these areas. Experience in support and administration of Office 365, Azure, and Microsoft Cloud services, with additional experience in CSP (Cloud Solution Provider) environments being a plus. Strong troubleshooting skills for handling day-to-day technical requests and issues. Certifications from Microsoft, particularly those related to Azure, are ideal. Certifications from other vendors such as HP, Cisco, or similar are also beneficial. Benefits of being a part of the team Family Health Insurance including parents Life & Accident Insurance Maternity/paternity leave Performance-based incentives Referral Bonus program Exam Fee Reimbursement Policy Indian festival holidays 5 days working week Doctor's Consultation

Job Description: Degree in mechanical engineering, electrical engineering, applied sciences or a related discipline; 10+ years of professional experience in medical device in Risk management , regulatory Quality systems EU MDR, US FDA and closely working R&D, Regulatory Affairs & design quality organizations Strong proven experience in simplifying/reviewing RMM,BRD, RMF, Trace matrix, DHFs, Design requirements, IFUs, Risk management , V&V activities etc. Expertise in interpreting & implementing various medical device standards and guidance's, such as IEC , ISO. Experience with systems for quality management, product development, and follow-up of procedures Knowledge and application of medical device QMS is required (e.g., ISO 13485, MDSAP, EU MDR, Risk Management etc.) Ensures that appropriate Quality Plans are made that include all stages product life cycle ,supports Quality Plan Validate key design inputs like : Usability, Reliability, Performance, Supportability, Manufacturability, Safety, Security, Privacy, Serviceability, Sustainability etc. Provides effective oversight of the execution of the Quality Plan, Risk Management activities, and all design related activities during the product/system life cycle Performs independent technical assessment on product quality performance and post-market product quality analysis Uses post-market analytics and statistics to report on product quality performance in the field (provide feedback to manufacturing, suppliers or design teams) and initiates field actions when required Act as a single point of contact (person assigned to project team) responsible t ensure that hardware design meets quality and compliance standards for every milestone etc.)

Key Responsibilities: Provide Level 2 technical support to end-users and clients, troubleshooting escalated IT issues efficiently. • Communicate effectively with US-based clients, ensuring clear, professional, and timely responses. • Configure, manage, and troubleshoot firewalls (Fortinet, Palo Alto, Cisco, or equivalent) . • Deploy, monitor, and maintain Data Loss Prevention (DLP) solutions to ensure data security and compliance. Implement and manage Remote Monitoring and Management (RMM) solutions for proactive system monitoring and support. • Administer and optimize ticketing portals, ensuring timely responses and resolution of client issues • Collaborate with Level 1 support teams to handle escalations and provide advanced troubleshooting. • Assist in IT infrastructure improvements, security updates, and best practices implementation. • Document technical issues, resolutions, and procedures for internal knowledgesharing. Required Skills & Experience: Excellent communication skills (written and verbal) are the most important requirement, as this role involves direct interaction with US-based clients. 2+ years of hands-on experience in IT helpdesk or technical support. Strong expertise in configuring and troubleshooting firewalls (Fortinet, Palo Alto, Cisco, SonicWall, etc.). • Experience with DLP solutions (Symantec, McAfee, Digital Guardian, etc.). • Proficiency in RMM tools (NinjaOne, ConnectWise, N-able, or similar platforms). Familiarity with ticketing systems like ServiceNow, Zendesk, Freshdesk, or equivalent. • Solid understanding of networking concepts (TCP/IP, VPN, VLANs, DNS, DHCP). Ability to work independently, manage priorities, and handle escalated technical issues efficiently. • Strong troubleshooting and documentation skill Preferred Qualifications: • Certifications such as CompTIA Security+, CCNA, Fortinet NSE, or equivalent are a plus. • Experience in a Managed Services Provider (MSP) environment is highly desirable. • Knowledge of additional cybersecurity tools and best practices. How to Apply: Interested candidates are invited to send their resumes to recruitment@safeaeon.com. Please mention Level 2 Helpdesk Technician- [Your Name] in the subject line