System Administration Specialist

Title:

Location:

Duration:

About:

Key Responsibilities

• Provide

  advanced support, monitoring, and maintenance

  for Citrix Virtual Apps and Desktops, Azure Virtual Desktop, and VMware environments.
• Lead efforts to enhance image management, patching, provisioning, and migration processes.
• Manage

  incident triage, root cause analysis, and documentation

  within ITSM tools.
• Create and maintain

  PowerShell scripts

  and other automation solutions for routine tasks.
• Collaborate with US and offshore teams for seamless 24x7 support operations.
• Prepare

  daily and weekly operational reports

  summarizing key metrics, incidents, and improvement opportunities.
• Participate in

  client review meetings

  to discuss performance and backlog reduction.

Required Skills & Qualifications

• 7+ years

  in End User Compute (EUC) operations with

  5+ years

  on Azure, Citrix, and VMware platforms.
• Proven experience in

  Citrix Virtual Apps and Desktops

  ,

  Azure Virtual Desktop

  ,

  VMware Horizon

  , and

  Windows OS

  troubleshooting.
• Strong proficiency in

  PowerShell scripting

  for automation and reporting.
• Familiarity with

  ITIL processes

  (Incident, Problem, Change Management).
• Hands-on experience with

  ITSM tools

  (ServiceNow, Remedy, etc.).
• Excellent communication skills for collaboration in

  distributed teams

  .
• Ability to work

  independently

  and drive technical improvements.

Preferred Skills

• Expertise in

  Citrix Cloud, Citrix Studio, MCS/PVS

  , and

  advanced troubleshooting

  .
• Experience supporting large-scale enterprise virtual desktop environments (50k+ users).
• Exposure to

  automation and orchestration frameworks

  in VDI environments.

Reporting

• Submit

  daily operational summaries

  and

  weekly performance reports

  covering trends, incidents, and process improvements.
• Collaborate with the

  Domestic CVS Operations Manager (US)

  for review meetings and escalation handling.

Why Join

• Opportunity to be part of a

  flagship virtualization project

  from its foundation phase.
• High-visibility role with potential to grow into a

  team lead

  as the project scales to 1520 members in 2026.
• Work with a global team managing one of the

  largest Citrix/Azure VDI environments

  .