Sutherland Hiring For International Voice Process Mumbai/Navi Mumbai

Sutherland

0 - 3 years

3 Lacs

mumbai suburban thane navi mumbai

Posted:3 weeks ago| Platform:

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Skills Required

international voice process inbound voice process fluent english spoken english bpo voice voice process international bpo

Work Mode

Work from Office

Job Type

Full Time

Job Description

WALK-IN DRIVE INTERNATIONAL VOICE PROCESS

Sutherland

We are hiring candidates with excellent English communication skills for our International Voice Process.

Freshers Welcome

Outstation candidates please do NOT apply

Location: Airoli, Navi Mumbai

Shifts: 24/7 Rotational/US Shift

Roles & Responsibilities International Voice Process (Sutherland)

Handle inbound/outbound calls for international customers (UAE/US/ process depending on requirement).
Communicate clearly and professionally with customers in English.
Understand customer queries and provide accurate resolutions.
Maintain a positive, polite, and customer-friendly attitude during calls.
Follow call scripts, process guidelines, and quality standards.
Update customer information and call details in the system accurately.
Escalate calls or issues to senior teams when necessary.
Meet performance metrics such as call quality, handling time, and customer satisfaction.
Work in 24/7 rotational shifts as per business needs.
Maintain confidentiality and follow company policies.

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