Support Executive

Key Responsibilities:

• Respond to customer inquiries via phone, email, chat, or in person in a professional manner.
• Troubleshoot customer issues and provide timely solutions or escalate them to higher levels if required.
• Maintain records of customer interactions, transactions, and feedback.
• Coordinate with internal departments (Operations, Technical, Finance, etc.) to resolve customer issues.
• Ensure service-level agreements (SLAs) are met and customer expectations are managed effectively.
• Assist in onboarding new clients/customers and guide them about products/services.
• Provide after-sales support and handle customer complaints with patience and empathy.
• Prepare daily/weekly/monthly reports on customer support activities.
• Stay updated with company products, services, and processes to provide accurate information to customers.

Key Skills & Competencies:

• Strong verbal and written communication skills.
• Problem-solving and analytical thinking.
• Patience and empathy while dealing with customers.
• Ability to work under pressure and handle multiple tasks.
• Proficiency in MS Office (Word, Excel, Outlook) and CRM tools.
• Good organizational and time management skills.

Qualifications & Experience:

• Bachelor’s degree in Business Administration, Commerce, IT, or a related field.
• 0–2 years of experience in customer support, service desk, or similar roles (freshers can also apply).
• Prior experience in [industry/sector if specific] will be an added advantage.

Job Type: Full-time

Pay: ₹11,477.90 - ₹20,000.00 per month

Benefits:

• Health insurance
• Provident Fund
• Work from home