Support Engineer_Unix Admin

Job Posting: Support Analyst Big Data & Application Support (Chennai)

Location: Chennai, India (Prefers only chennai based candidates )

Experience: 2 to 5 years

Employment Type: Full-Time | Hybrid Model

Department: Digital Technology Services IT Digital

Function: DaaS (Data as a Service), AI & RPA Support

* Note : Only candidates with above criteria will be contacted for further process !

Role Overview

We are looking for a Support Analyst to join our dynamic DTS IT Digital team in Chennai.

In this role, you will support and maintain data platforms, AI/RPA systems, and big data ecosystems.

You'll play a key part in production support, rapid incident recovery, and platform improvements, working with global stakeholders.

Key Responsibilities

Serve as L2/L3 support and point of contact for global support teams

Perform detailed root cause analysis (RCA) and prevent incident recurrence

Maintain, monitor, and support big data platforms and ETL tools

Coordinate with multiple teams for incident and change management

Contribute to disaster recovery planning, resiliency events, and capacity management

Document support processes, fixes, and participate in monthly RCA reviews

Technical Skills Required

Proficient in Unix/Linux command line, basic Windows server operations

Hands-on with big data and ETL tools such as:

Hadoop, MapR, HDFS, Spark, Apache Drill, Yarn, Oozie

Ab Initio, Alteryx, Spotfire

Strong SQL skills and understanding of data processing

Familiarity with problem/change/incident management processes

Good scripting knowledge (Shell/Python – optional but preferred)

What We’re Looking For

Bachelor's degree in Computer Science, IT, or a related field

2 to 5 years of experience in application support or big data platform support

Ability to communicate technical issues clearly to non-technical stakeholders

Strong problem-solving skills and a collaborative mindset

Experience in banking, financial services, or enterprise-grade systems is a plus

Why Join Us?

Be part of a global innovation and technology team

Opportunity to work on AI, RPA, and large-scale data platforms

Hybrid work culture with strong global collaboration

Career development in a stable and inclusive banking giant

Ready to Apply?

If you're a passionate technologist with strong support experience and big data platform knowledge, we want to hear from you!