2.0 - 5.0 years

5 - 11 Lacs

Chennai

Hybrid

Job Posting: Support Analyst Big Data & Application Support (Chennai) Location: Chennai, India (Prefers only chennai based candidates ) Experience: 2 to 5 years Employment Type: Full-Time | Hybrid Model Department: Digital Technology Services IT Digital Function: DaaS (Data as a Service), AI & RPA Support * Note : Only candidates with above criteria will be contacted for further process ! Role Overview We are looking for a Support Analyst to join our dynamic DTS IT Digital team in Chennai. In this role, you will support and maintain data platforms, AI/RPA systems, and big data ecosystems. You'll play a key part in production support, rapid incident recovery, and platform improvements, working with global stakeholders. Key Responsibilities Serve as L2/L3 support and point of contact for global support teams Perform detailed root cause analysis (RCA) and prevent incident recurrence Maintain, monitor, and support big data platforms and ETL tools Coordinate with multiple teams for incident and change management Contribute to disaster recovery planning, resiliency events, and capacity management Document support processes, fixes, and participate in monthly RCA reviews Technical Skills Required Proficient in Unix/Linux command line, basic Windows server operations Hands-on with big data and ETL tools such as: Hadoop, MapR, HDFS, Spark, Apache Drill, Yarn, Oozie Ab Initio, Alteryx, Spotfire Strong SQL skills and understanding of data processing Familiarity with problem/change/incident management processes Good scripting knowledge (Shell/Python – optional but preferred) What We’re Looking For Bachelor's degree in Computer Science, IT, or a related field 2 to 5 years of experience in application support or big data platform support Ability to communicate technical issues clearly to non-technical stakeholders Strong problem-solving skills and a collaborative mindset Experience in banking, financial services, or enterprise-grade systems is a plus Why Join Us? Be part of a global innovation and technology team Opportunity to work on AI, RPA, and large-scale data platforms Hybrid work culture with strong global collaboration Career development in a stable and inclusive banking giant Ready to Apply? If you're a passionate technologist with strong support experience and big data platform knowledge, we want to hear from you!

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