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Photon
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Support Engineer

Support Engineer

Photon

2 - 6 years

0 Lacs

chennai tamil nadu

Posted:11 hours ago| Platform: Shine logo

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Skills Required

customer support ticketing tools documentation tools diagnose desktop applications communication skills ownership policies technical support engineer desktop support engineer it help desk technician troubleshoot help desk software multitasking technical help researching standard procedures

Work Mode

On-site

Job Type

Full Time

Job Description

As a Technical Support Engineer at our company, you will play a crucial role in providing exceptional customer support and resolving technical issues effectively. Your responsibilities will include: - Proven work experience in technical support, customer support, desktop support, or IT help desk. - Utilizing ticketing tools and documentation tools for efficient issue tracking. - Diagnosing and troubleshooting basic technical problems. - Familiarity with desktop applications and help desk software. - Demonstrating excellent communication skills and the ability to multitask effectively based on priority. - Providing clear and concise step-by-step technical assistance through written and verbal communication. - Taking ownership of customer-reported issues and ensuring timely resolution. - Conducting research, diagnosing, troubleshooting, and proposing solutions to resolve technical problems. - Adhering to standard procedures and policies for issue resolution and escalation to internal teams. - Flexibility to work on rotational shifts, including 24/7 availability. If there are any additional details about the company in the job description, please provide them for a more comprehensive overview.,

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Support Engineer