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Support Engineer

0 - 2 years

0 Lacs

Posted:1 day ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

About Oration AI


Oration AI builds fully AI-powered contact centers that transform customer service. Our AI agents handle voice, email, and chat interactions with natural conversations that solve real problems. 


We're a team of 7 innovators with a track record of successful AI ventures in Europe and India. We're working with cutting-edge technology that's already serving major enterprises. This is an incredibly exciting time to join Oration AI.  


You'll be: 


  • Working directly with the latest AI innovations and technologies 
  • Learning from a team of experienced founders with successful exits 
  • Contributing to a product that's already serving major enterprises 
  • Growing your career in a fast-paced, innovative environment 
  • Making a real impact in shaping the future of customer service 
  • Getting hands-on experience with technologies that will define the next decade 


Role Overview


We are looking for a technically skilled Support Engineer who is passionate about customer success and has a strong foundation in modern web technologies. This role is perfect for someone who enjoys solving complex technical problems while maintaining excellent communication with customers. 


Key Responsibilities


  • Provide technical support to enterprise customers using our AI contact center platform. 
  • Help customers make the best use of the product and solve their unique problems. 
  • Work closely with customers and engineers to understand their requirements and provide appropriate solutions and improve features. 


Required Skills


  • Strong understanding of prompt engineering 
  • Hands on experience with writing prompts for various LLMs and use cases. 
  • Basic knowledge of AI/ML concepts 
  • Good understanding of web technologies (Next.js, React) and how most software systems are built. 

 

Bonus Skills

  • Knowledge of API integrations and web services 
  • Basic Knowlege of git and version control 
  • Proficiency in database querying (PostgreSQL, SQL) 

 


Qualifications


  • 0-2 years of experience in technical support or software development 
  • No degree requirements.  
  • Experience with customer-facing roles is a plus 

 


Perks


  • Above market pay 
  • Company provides you with a top end MacBook 
  • Responsibility driven work culture 
  • No strict office timings or leave policy 


Location


  • Indore, India 
  • No work-from-home policy 

 

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