Support Engineer

DESCRIPTION

Are you ready to shape the future of e-commerce in Europe's emerging markets? Join Amazon's EU INTech E3 team as we build the next generation of shopping experiences for millions of customers across Europe.
As a Support Engineer in our team, you'll be at the forefront of Amazon's expansion into emerging European markets, working on innovative solutions that help us become the preferred shopping destination for customers in every country we serve. We're not just maintaining existing systems – over half of our projects are greenfield initiatives that will require your creative problem-solving skills and technical expertise. Imagine working on projects that directly impact how millions of customers shop: helping local sellers reach customers across borders, optimizing delivery networks to provide same-day delivery in new cities, or creating localized shopping experiences that resonate with diverse European communities. Our team tackles challenges like building seamless multi-store selection platforms, developing sophisticated inventory placement strategies, and creating innovative delivery solutions that keep us competitive in fast-growing markets. You'll be part of a team driving initiatives with a potential $9.8B impact over five years, working alongside talented engineers across our offices in Hyderabad and Luxembourg. Whether you're optimizing how customers discover local products, streamlining how sellers expand across multiple countries, or building new Prime features for export markets, your work will directly influence how Amazon grows in Europe. We're looking for engineers who thrive on complex challenges, are passionate about creating customer-centric solutions, and are excited about collaborating with global teams. If you're ready to help build the future of e-commerce in emerging markets while working on some of Amazon's most strategic initiatives, we want to hear from you. Join us in writing the next chapter of Amazon's European expansion story. Key job responsibilities As a Support Engineer, you will contribute to all aspects of an agile software development life cycle including design, architecture, development, documentation, testing and operations. You will push your design and architecture limits by owning all aspects of solutions end-to-end, through full stack software development.

BASIC QUALIFICATIONS

• 2+ years of software development, or 2+ years of technical support experience
• Experience scripting in modern program languages
• Experience troubleshooting and debugging technical systems

PREFERRED QUALIFICATIONS

• Knowledge of web services, distributed systems, and web application development
• Experience troubleshooting & maintaining hardware & software RAID
• Experience with REST web services, XML, JSON