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Support Engineer IT Service Desk

Support Engineer IT Service Desk

DAZN

1 - 4 years

3 - 6 Lacs

mangaluru

Posted:22 hours ago| Platform:

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Skills Required

it support operating systems power bi it service desk mac system administration technical support itsm remote support ticketing incident management written communication microsoft windows troubleshooting azure active directory communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

DAZN Group is looking for Support Engineer IT Service Desk to join our team
Roles and Responsibility

Provide technical support and assistance to customers via phone, email, or chat.
Troubleshoot and resolve complex technical issues efficiently.
Collaborate with internal teams to identify and implement solutions.
Develop and maintain documentation of technical procedures and solutions.
Analyze customer feedback and suggest improvements to processes and procedures.
Stay updated with new technologies and trends in the industry.

Job Requirements

Strong knowledge of IT service management principles and practices.
Excellent communication and problem-solving skills.
Ability to work in a fast-paced environment and prioritize tasks effectively.
Experience with ticketing systems and incident management tools.
Strong analytical and troubleshooting skills.
Ability to collaborate with cross-functional teams.
Familiarity with DAZN Group's products and services is an added advantage.

Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

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