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Amazon
Support Engineer II

Support Engineer II

Amazon

3.0 years

0 Lacs

Chennai, Tamil Nadu, India

Posted:5 days ago| Platform:

Apply Now

Skills Required

support dataset collaboration training ai reinforcement learning data technology development service management drive logic architecture resolve code mentoring documentation deployment metrics planning efficiency design software engineering onboarding analytics mathematics statistics aws integration recruiting

Work Mode

On-site

Job Type

Full Time

Job Description

Description Alexa Shopping Operations strives to become the most reliable source for dataset generation and annotations. We work in collaboration with Shopping feature teams to enhance customer experience (CX) quality across shopping features, devices, and locales. Our primary focus lies in handling annotations for training, measuring, and improving Artificial Intelligence (AI) and Large Language Models (LLMs), enabling Amazon to deliver a superior shopping experience to customers worldwide. Our mission is to empower Amazon's LLMs through Reinforcement Learning from Human Feedback (RLHF) across various categories at high speed. We aspire to provide an end-to-end data solution for the LLM lifecycle, leveraging technology alongside our operational excellence. By joining us, you will play a pivotal role in shaping the future of the shopping experience for customers worldwide. Key job responsibilities Become a subject matter expert on one or more services Provide support activities for these services and regularly work with development teams to establish and improve service support Operate with guidance from management and drive issues to resolution Understand the business logic and architecture of supported services to regularly resolve undocumented trouble tickets Be able to read and understand complex application code and make approved code fixes to resolve support issues Provide mentoring, training, documentation, and tools to other Support Engineers to enable them to perform support activities Regularly contribute to the creation and improvement of all support documentation Perform code builds and deployments communicating status regularly before, during, and after each deployment Create and interpret metrics that measure support success and service performance Help develop and refine operational policies and procedures used by teams and internal customers Participate fully and constructively in the planning of team’s work Have the ability to write simple and efficient tools to improve operational efficiency Learn to contribute to design and development of support tools using software engineering best practices Mentor other Support Engineers and are involved with interviewing and onboarding new team members Basic Qualifications 3+ years of technical support experience Bachelor's degree in computer science, engineering, analytics, mathematics, statistics, IT or equivalent Knowledge of about AWS integration and usage Preferred Qualifications Bachelor's degree in computer science or equivalent Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - ADCI MAA 12 SEZ Job ID: A2944235 Show more Show less

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Amazon

www.aboutamazon.com/

Software Development

Seattle WA +

10001 Employees

5626 Jobs

Key People

Andy Jassy

President & CEO
Brian Olsavsky

Senior Vice President and CFO
David Zapolsky

Senior Vice President and General Counsel
Jeff Bezos

Founder and Executive Chairman

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