Support Engineer

As an IT Support Engineer at our organization, you will play a crucial role in supporting and maintaining our IT infrastructure. Your responsibilities will include hardware and software troubleshooting to ensure seamless connectivity and optimal system performance across all departments and locations. You should possess excellent knowledge of hardware and software for Windows and Intel platforms, including the installation and maintenance of desktops, laptops, printers, switches, and Wi-Fi access points. Your expertise in Windows platform, server OS installation, software configuration, and application maintenance will be key in diagnosing and resolving system issues within designated timeframes. Furthermore, your role will involve monitoring and maintaining Windows updates, security patches, and driver updates, along with asset management, documentation, and knowledge transfer to users. Strong communication skills, problem-solving abilities, and multitasking skills are essential for this position. To qualify for this role, you should hold a Bachelor's degree in Computer Science, Information Technology, Information Systems, or a related field, along with a minimum of 2 years of relevant experience in hardware and software troubleshooting, switches, and network configuration. Any relevant certifications such as CCNA/CCNP will be considered an advantage. In addition to a supportive team culture and opportunities for skill enhancement and career growth through continuous learning initiatives, we offer transportation facilities, subsidized canteen services, fun-Friday activities, and festival celebrations to promote employee engagement, relaxation, cultural unity, and work-life balance. If you are a proactive IT engineer with a passion for maintaining and enhancing IT infrastructure, we encourage you to apply for this exciting opportunity to contribute to our organization's success.,