Job
Description
Format No:HR_F_160 Version: 2.0 Date: 24-May-2024 Roles Category Qualifications Experience Values Location Accountable Responsible, Ethics Integrity, Knowledge, Collaboration, Caring, Agility, Empowerment with Accountability and Bangalore, DELOPT Behavioural Capabilities Should be professional and ethical to the organization. Soft Spoken and punctual Good in customer interaction. self-driven and accountable for complete execution. Description Engineering Degree in CS /EC 8-10 yrs Technical Process Capabilities Hands-on experience with Linux-based edge devices with SSH-level debugging Experience with Apache Tomcat, Windows Server, and Linux server management in AWS or private cloud Should have knowledge on SQL settings and query. Should have knowledge on API integration, IIS, FTP(s), HTTP(s), and TCP/IP protocols Capable to demonstrate to ensure that customers are educated with products. Should have knowledge on Video Analytics like Gender classification, age category, etc.. Job Description Support Engineer - JD (DJD2024004) Provide pre- and post-sales Service Support for our products PCS, and Video Analytics for the domestic and overseas customers. Responsibilities Manage end-to-end customer support for Linux-based embedded systems and analytics solutions across domestic and international clients. Providing backend support on Linux based edge device, Tomcat Apache servers, SQL databases, ETL processes, and managing server back-ups. Lead pre-sales activities, including demos, POCs, technical discussions, and securing significant orders. Manage the day-to-day service operations of the installation, delivery, and deployment of technical resources within area of responsibility. Gathered and analysed customer requirements, prepared technical documentation, and coordinate with development teams for project schedule and deliver final products. Managing the Application deployment, performance tuning, and service recovery. Manage cloud and enterprise servers for high-profile clients. Provide training to internal stakeholders and customers on new products. and solutions.
