Support Associate

Role Overview

proactive and customer-focused Program Administrator

Key Responsibilities

• Act as a first point of contact for candidate enquiries, providing clear and timely information.
• Proactively support candidates throughout the training journey, ensuring a positive experience.
• Manage candidate registrations, records, and attendance tracking.
• Coordinate and issue course information, joining instructions, and training materials.
• Support the organisation and scheduling of training sessions (virtual or in-person).
• Prepare and issue course completion certificates.
• Track, report, and support delivery against program KPIs (e.g., candidate satisfaction, completion rates, response times, record accuracy).
• Produce regular progress reports and data updates for the Project Manager.
• Liaise with trainers, stakeholders, and candidates to keep activities on track.
• Provide administrative support to the Project Manager, including documentation and record keeping.
• Take ownership of ad hoc administrative duties to help the program run smoothly.

Skills & Experience

Essential:

• Experience in an administrative, support, or customer service role.
• Strong communication skills with a customer-first mindset.
• Highly organised with good attention to detail.
• Proactive approach able to anticipate needs and take initiative.
• Confident in using Microsoft Office / Google Workspace (Word, Excel, PowerPoint, Outlook).

Desirable:

• Experience in training, education, or events administration.
• Familiarity with registration systems or Learning Management Systems (LMS).
• Interest in broadband, telecoms, or technology (not essential).

Personal Attributes

• Professional, approachable, and helpful.
• Takes ownership of tasks and sees them through to completion.
• Proactive rather than reactive anticipates issues before they arise.
• Flexible and adaptable in a fast-moving environment.
• Works well independently and as part of a team.