Support Associate

Whitefield Careers

2 years

0 Lacs

mumbai metropolitan region

Posted:1 week ago| Platform:

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Skills Required

support service chat communication flexibility

Work Mode

On-site

Job Type

Full Time

Job Description

Required Candidate Profile

Experience: Minimum 2 years in Technical Support or Customer Service (Voice & Chat) within an international BPO setup.

Communication: Exceptional spoken and written English with clarity and professionalism. Flexibility: Willingness to work in rotational shifts and rotational week offs.

Work Mode: Work From Office (WFO).

Transport: No pick-up/drop facility; candidates must manage their own commute. Joining: Immediate joiners preferred.

Key Responsibilities

Analyse and review customer issues to determine first-contact resolution.
Act as the primary point of contact for all customer queries (voice, chat, and email).
Respond promptly to technical and non-technical inquiries with accuracy.
Maintain communication with customers until resolution is achieved.

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