Supply Chain Analyst

The key responsibilities for this role include supporting strategic planning, onboarding, adoption, and renewal efforts for a portfolio of Enterprise-level accounts. As the first point of contact for customers, you will be responsible for supporting business outcomes, product adoption, customer satisfaction, and measurable success. You will need to demonstrate the value of products by conducting focused supply chain analyses with customers, using data and tools to solve specific supply chain challenges. Additionally, you will drive supplier research, build industry vertical knowledge, and structure risk hypotheses for detailed supply chain analyses. You will be required to conduct analysis in Excel or other analytical tools and prepare client-ready PowerPoint presentations. Collaboration with Sales, Account Management, and Implementation teams to align on customer success plans and ensure smooth engagement will also be part of your responsibilities. Travel to client locations for business reviews, analysis, and relationship-building may be required. Being available and responsive during critical customer needs or emergencies is essential. The requirements for this position include having 1-2 years of experience in management consulting, customer success, preferably in B2B SaaS or supply chain, procurement, or transportation solutions. Experience working with Enterprise-level customers and managing complex client relationships is preferred. Strong problem-solving skills, supply chain analysis expertise, and strategic planning abilities are necessary. Basic to intermediate skills in Excel for data cleaning & management, pivot table analysis, and PowerPoint building and formatting are required. Excellent written, verbal, and interpersonal communication skills are essential. You should be able to translate customer goals and business strategies into actionable success plans with minimal oversight. A Bachelor's degree in Business Administration, Supply Chain Management, or a related field is necessary, and an advanced degree is a plus. Having a passion for helping customers succeed and a proactive interest in improving the customer experience is important. The education requirement for this role is a BBA/MBA in Supply Chain Management, Logistics, Operations, or a related field. The work location is in Koregaon Park, Pune, with the job type being full-time and a day shift schedule. Applicants will be asked about their experience as a supply chain analyst, their official notice period, and their comfort with working from the office in Pune. As a Supply Chain Analyst, you will play a crucial role in supporting Enterprise-level accounts through strategic planning, customer support, supply chain analyses, and collaborative efforts with various teams. Your ability to drive customer success, conduct detailed analyses, and effectively communicate with stakeholders will be key to excelling in this position.,