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6.0 - 8.0 years
10 - 12 Lacs
Noida
Work from Office
This is a critical role for a well-established Data Care SaaS Business, with 30+ years of history. You will be working with senior stakeholders to enlarge & maintain customer base to increase renewal business, by delivering first class retention strategy like customer loyalty program to reduce churn, grow MRR (monthly recurring revenue), communication, deals & promotion. Upselling & cross selling program. This is an end-to-end role, both with strategic and implementation. You will be utilizing your experience not exclusively for the subscription business but to work and improve our E- commerce platforms. Role & responsibilities You will be driving Annual Recurring Revenue (ARR) & Monthly Recurring Revenue (MRR) growth for Data Care Program (DIY Software) You will responsible for increasing the Life-Time Value of the Customer Managing Customer Life-cycle management after sales Create a system and process to identify customers who have high potential of churn, up-sell, and down-sell. Work with marketing to design and implement campaigns to educate our customers to minimize churn You will be responsible to increase the Average Revenue per User (ARPU) every year, thus increasing the net ARR growth. You will be responsible for setting & managing the Products on all our E-commerce platform. Key Skills Demonstrable evidence of ability to make things happen in a cross functional matrix environment Numerate and Articulate tell the story using data and vice versa Demonstrated experience building strong relationships with key internal and external stakeholders, with experience working cross-functionally to drive results Experience : Total 8 years or more experience with 5+ years of relevant experience, with demonstrated success leading in eCommerce ideally in an International Business environment Working knowledge of GA4 Qualification: Any Graduate with good Analytical & Technical bend of mind.
Posted 1 week ago
6.0 - 8.0 years
10 - 12 Lacs
Gurugram
Work from Office
This is a critical role for a well-established Data Care SaaS Business, with 30+ years of history. You will be working with senior stakeholders to enlarge & maintain customer base to increase renewal business, by delivering first class retention strategy like customer loyalty program to reduce churn, grow MRR (monthly recurring revenue), communication, deals & promotion. Upselling & cross selling program. This is an end-to-end role, both with strategic and implementation. You will be utilizing your experience not exclusively for the subscription business but to work and improve our E- commerce platforms. Role & responsibilities You will be driving Annual Recurring Revenue (ARR) & Monthly Recurring Revenue (MRR) growth for Data Care Program (DIY Software) You will responsible for increasing the Life-Time Value of the Customer Managing Customer Life-cycle management after sales Create a system and process to identify customers who have high potential of churn, up-sell, and down-sell. Work with marketing to design and implement campaigns to educate our customers to minimize churn You will be responsible to increase the Average Revenue per User (ARPU) every year, thus increasing the net ARR growth. You will be responsible for setting & managing the Products on all our E-commerce platform. Key Skills Demonstrable evidence of ability to make things happen in a cross functional matrix environment Numerate and Articulate tell the story using data and vice versa Demonstrated experience building strong relationships with key internal and external stakeholders, with experience working cross-functionally to drive results Experience : Total 8 years or more experience with 5+ years of relevant experience, with demonstrated success leading in eCommerce ideally in an International Business environment Working knowledge of GA4 Qualification: Any Graduate with good Analytical & Technical bend of mind.
Posted 1 week ago
5.0 - 10.0 years
5 - 11 Lacs
Pune
Work from Office
Contract Renewal Team Lead Skill-Contract Renewal,Quote to cash, Order to cash,Agreement,Lean Six Sigma Green Certified,Renewal,Quotation Exp-5+Yrs (2Yrs On PPR TL) PKG Upto-13LPA Loc-Pune NP-Imm-30Days Ritika-8587970773 ritikab.imaginators@gmail.com Required Candidate profile Certified- Lean Six Sigma Green Certified Skill-Contract Renewal, Quote to cash, order to cash, Agreement, Lean Six Sigma Green Certified, Negotiation, Stakeholder, Renewal, Quotation
Posted 2 weeks ago
2 - 7 years
2 - 7 Lacs
Hyderabad
Work from Office
IP Portfolio Management : Manage and oversee the companys global IP portfolio, including patents, trademarks, copyrights, and trade secrets. Evaluate and advise on IP rights acquisition, protection strategies, and enforcement across jurisdictions. Monitor the expiration, renewal, and maintenance of IP rights and ensure timely filings with relevant authorities.
Posted 2 months ago
3 - 6 years
4 - 8 Lacs
Mumbai
Work from Office
Job Requirements Minimum 3+ years of experience as a Technical / Key account manager Bachelors degree in relevant field/MBA Proficient in MS Office Knowledge of digital technologies Strong communication and interpersonal skills Familiar with sales software Key areas to focus - Retention Renewal Customer satisfaction Upsell/ Cross-sell Fluent in Speaking English Excellent in Communication Skilled Negotiator Should be well versed in Value-Based Selling Retention / Renewal : Will be responsible for obtaining and maintaining long term key customers by comprehending their requirements Doing Offline Meetings with clients. Resolving key client issues and complaints Developing a complete understanding of key account needs Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition Updating Renewal team time to time basis whenever the renewal is due Acquire a thorough understanding of key customer needs and requirements Ensure the correct products and services are delivered to customers in a timely manner Serve as the link of communication between key customers and internal teams . ( Renewal, Upsell team, Support Team) Maintain CSAT ratio Upsell/Crossell Ensure the correct products and services are delivered to customers in a timely manner Resolve any issues and problems faced by customers and deal with complaints to maintain trust Play an integral part in generating new sales that will turn into long-lasting relationships Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics Expand the relationships with existing customers by continuously proposing solutions that meet their objectives Strategic planning to improve client results Giving client demos. Analyzing client data to provide customer relationship management Expanding relationships and bringing in new clients Collaborating with the sales team to maximize profit by up-selling or cross-selling Customer Satisfaction: Resolving key client issues and complaints with help of internal teams. Developing a complete understanding of key account needs Supporting customers with technical queries and coordinating with the Support team to solve the queries if any. Training to be arranged for existing users to increase the adoption score for G suite. Analyze the adoption report of the customers and help them increase the adoption for G suite. Security assessment for customers on a quarterly basis. Regular feedback and suggestions from the customers to be maintained. Benefits: 5 days working culture Competitive salary and commission structure. Lunch and evening Snacks Health, Accidental insurance. Opportunities for career growth and professional development. Friendly and supportive work environment. Paid time off and other company benefits.
Posted 2 months ago
10 - 15 years
20 - 25 Lacs
Mumbai
Work from Office
Role & responsibilities Insurance sales to CWL Customers Internal product evangelization Product fitment /solutioning Undertake product trainings for RM teams Post sales issuance support Renewal and service support
Posted 3 months ago
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