Job
Description
Job Title: Hospitality Supervisor Location: Worli, Mumbai Job Type: Full-Time Salary: 2.5LPA To 3LPA Experience Required: 2–5 years About the Company Pinaki Group :Role Summary: The Hospitality Supervisor is responsible for overseeing daily operations within the hospitality facility, ensuring exceptional guest experience, maintaining high standards of service, and leading a team to perform efficiently and professionally. Key Responsibilities: Supervise daily operations of the hospitality facility (e.g., hotel, resort, service apartments, event venue). Ensure high-quality guest service and address guest queries, feedback, and complaints promptly. Train, guide, and evaluate team members including housekeeping, front office, F&B, and support staff. Monitor cleanliness, maintenance, and presentation of all guest areas and back-end operations. Maintain inventory of supplies and equipment, and placed orders as needed. Prepare duty rosters and manage staff deployment efficiently. Ensure compliance with health, safety, and hygiene standards. Coordinate with vendors, service providers, and internal departments. Maintain detailed records of guest feedback, operational reports, and shift summaries. Uphold brand standards and hospitality protocols consistently. Qualifications & Skills: Bachelor's degree or diploma in Hospitality Management or related field (preferred). Minimum 2–4 years of experience in hospitality operations or supervisory roles. Strong leadership, communication, and problem-solving skills. Ability to multitask and work under pressure. Proficient in MS Office and hospitality management software (e.g., PMS systems). Flexible with work hours, including weekends and holidays.
