Supervisor, Process Management Associate

McGraw Hill

5 - 10 years

1 - 5 Lacs

noida

Posted:2 days ago| Platform:

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Skills Required

bpo microsoft office applications operations management oracle windows xp back office operations back office autocad salesforce excel operations ms office outlook writing microsoft windows attendance management powerpoint communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

People Management
, you will oversee the full employee lifecycle for your team, including hiring and selection, attendance management, performance evaluations, rewards and recognition, and applying progressive discipline when necessary
Process Compliance & Quality
, you will ensure that all processes are clearly documented and consistently followed by your team. This includes conducting quality audits of their work and managing escalated situations when they arise
Team Communication
you will hold regular team meetings to keep your team informed and aligned with business and departmental updates
Subject Matter Expertise
, you will act as a subject matter expert for your business unit or department initiatives, representing your team and contributing your expertise to broader discussions
Training & Development
, you will facilitate onboarding and training for new hires, ensuring they are set up for success from day one
Business Awareness
, you will stay plugged into the larger organization, keeping informed about upcoming changes to business offerings, company initiatives, policies, or product updates, and ensuring your team is prepared to adapt

Important Prerequisites!

The candidate should be comfortable as this role requires working
6:30 PM 3:00 AM IST
, with flexibility to adjust to
5:30 PM 2:00 AM IST
during U.S. daylight savings time
Ideal candidates will reside
within 25 km
of the office location in Noida. If suitable candidates are not found within this range, we may consider those
within 40 km
as an exception
Cab facility for both pick up and drop off will be provided

We re looking for someone with:

5+ years of proven experience in Operations Management with prior experience of working in IT/KPO/BPO industry for US/UK process
3+ years of experience in managing a team of agents
Proficiency in Microsoft Office applications
Strong written and verbal communication skills, coupled with excellent attention to detail and accuracy skills
Ability to develop solutions through research and data-driven decision making
Good knowledge of Oracle and Salesforce would be highly advantageous

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